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First Notice Of Loss Jobs (NOW HIRING)

Allstate

FNOL Associates

Concord, NC · On-site

$18/hr

The First Notice of Loss (FNOL) Associate serves as the initial point of contact in the claims call center for customers reporting an automobile or home claim. This role is responsible for accurately ...

The Mutual Group

Customer Experience Rep

Iowa, LA

$14.25 - $19.25/hr

You will manage a variety of responsibilities, including responding to inbound phone and email inquiries, first notice of loss claims, program claims, billing requests and loss runs. You will ...

Archgroup

Claim Service Analyst

Cortland, NY

$45K - $55K/yr

Receive and validate First Notice of Loss (FNOL) data for claim setup in the claims management system. Initiate claim setup based on FNOL data or at the direction of a Claims Adjuster, Supervisor, or ...

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First Notice Of Loss information

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$15

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How much do first notice of loss jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for first notice of loss in the United States is $22.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.72 per hour, depending on experience, location, and employer.

What is a First Notice of Loss (FNOL)?

A First Notice of Loss (FNOL) is the initial report made to an insurance company after an incident, such as an accident, theft, or property damage, occurs. This notification starts the claims process, allowing the insurer to begin assessing the situation, gather necessary information, and determine coverage. FNOL can be reported by the policyholder, a third party, or sometimes an agent, and is typically submitted via phone, online platforms, or mobile apps. Providing accurate and timely FNOL helps ensure a smoother and faster claims resolution.

What is the difference between First Notice Of Loss vs Insurance Adjuster?

AspectFirst Notice Of LossInsurance Adjuster
CredentialsTypically no specific certifications required; may vary by insurerOften requires licensing and certifications such as AIC or CPCU
Work EnvironmentInitial contact point, often customer-facing, in an office or remote settingField and office work, investigating claims, assessing damages
Industry UsageUsed across insurance companies to report claimsUsed by insurance companies to evaluate and settle claims

While First Notice Of Loss is the initial report of a claim, an Insurance Adjuster evaluates the claim details and determines coverage and settlement. Both roles are essential in the claims process but differ in responsibilities and required credentials.

What are some common challenges faced by First Notice of Loss (FNOL) representatives, and how can they be managed?

FNOL representatives often encounter high call volumes and distressed customers reporting accidents or losses. Managing emotional conversations while accurately capturing all required information can be challenging. Building strong active listening skills and practicing empathy are crucial for success in this role. Many organizations provide training and support systems, such as knowledge bases and peer mentoring, to help FNOL representatives handle these situations efficiently while maintaining a supportive environment.

What are the key skills and qualifications needed to thrive as a First Notice of Loss (FNOL) Representative, and why are they important?

To excel as a First Notice of Loss (FNOL) Representative, you need strong customer service skills, attention to detail, and knowledge of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management systems, call center software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and empathy help you effectively assist policyholders during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and efficient claims processing, which are critical in the insurance industry.
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First Notice Of Loss jobs near you
First Notice of Loss Associate

First Notice of Loss Associate

NJM Insurance Group

Trenton, NJ

$44K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.

Schedule: Monday to Friday (10:45am-7pm) and 1 Saturday per month (8:30am-4:30pm)

Essential Duties and Responsibilities:

  • Receive initial reports of loss or damage from policyholders, claimants or other parties.
  • Accurately process information into the system for assignment to an adjuster.
  • Address customers' questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
  • Determine appropriate coverage and complete necessary follow-ups in a timely manner.
  • Navigate systems with proficiency to access appropriate information to service callers.
  • Perform additional duties within the department, as needed.

Required Qualifications:

  • Strong verbal and written communication skills
  • Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
  • Excellent listening skills
  • Ability to navigate multiple programs simultaneously.
  • Accurate keyboarding and data entry skills
  • High School Diploma or GED
Starting Rate: $44,995

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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