ZipRecruiter

Log In

1

Intouch Cx Jobs (NOW HIRING)

People also search for

All JobsIntouch Cx Jobs

Intouch Cx information

See salary details

$31K

$58K

$83K

How much do intouch cx jobs pay per year?

As of Jun 10, 2026, the average yearly pay for intouch cx in the United States is $57,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $63,000.00 per year, depending on experience, location, and employer.

What is the difference between Intouch Cx vs Customer Experience Specialist?

AspectIntouch CxCustomer Experience Specialist
Required CredentialsCustomer service or technical certifications, industry-specific trainingCustomer service certifications, communication skills
Work EnvironmentCall centers, client support teams, digital platformsRetail, service industries, corporate offices
Employer & Industry UsageTelecommunications, tech companies, healthcareRetail, hospitality, financial services

Intouch Cx professionals focus on managing customer interactions through various channels, often with technical expertise. Customer Experience Specialists also handle customer interactions but may have a broader role in improving overall customer satisfaction and loyalty. While both roles require strong communication skills and customer service experience, Intouch Cx roles tend to be more technical and process-oriented, whereas Customer Experience Specialists focus on strategic customer engagement.

What are the key skills and qualifications needed to thrive as an Intouch CX Customer Service Representative, and why are they important?

To thrive as an Intouch CX Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer proficiency is often required. Outstanding patience, active listening, and adaptability are crucial soft skills for delivering excellent customer experiences. These skills and qualities are important to efficiently resolve customer issues, maintain satisfaction, and support company reputation in a fast-paced environment.

What are Intouch CX jobs?

Intouch CX jobs refer to positions at Intouch CX, a company that provides customer experience and contact center solutions for businesses around the world. Employees may work in customer service, technical support, sales, or management roles, often communicating with customers over phone, chat, or email. These jobs typically require strong communication skills, problem-solving abilities, and a customer-focused attitude. Intouch CX offers opportunities for career growth, training, and advancement within the company. The work environment is fast-paced and focused on delivering excellent customer service.

How much does IntouchCX pay?

IntouchCX customer service representatives typically earn an hourly wage that ranges from minimum wage up to around $15-$20 per hour, depending on experience, location, and role. Compensation may also include performance bonuses and benefits, with schedules often involving shifts that can include evenings and weekends.

What does a typical day look like for an employee at Intouch CX, and how is teamwork emphasized in this environment?

At Intouch CX, a typical day involves handling customer interactions across various channels, such as phone, chat, or email, depending on your specific role and client assignment. Employees often work in structured shifts within a team-oriented environment, where collaboration with supervisors and fellow agents is encouraged to resolve customer issues effectively and improve service delivery. Regular team meetings, performance feedback sessions, and peer support are common, helping employees continuously develop their skills. This collaborative culture not only enhances problem-solving but also creates opportunities for professional growth and advancement within the company.
More about Intouch Cx jobs
What cities are hiring for Intouch Cx jobs? Cities with the most Intouch Cx job openings:
What states have the most Intouch Cx jobs? States with the most job openings for Intouch Cx jobs include:
What job categories do people searching Intouch Cx jobs look for? The top searched job categories for Intouch Cx jobs are:
Intouch Cx jobs near you
Infographic showing various Intouch Cx job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,960 per year, or $27.9 per hour.

Automation Controls Management Engineer

Westrock Coffee

Charlotte, NC • On-site

$81K - $107K/yr

Full-time

Posted 25 days ago

Job description

The Automation and Controls Management Engineer (ACME) is responsible for the technical design, planning, implementation, performance tuning and recovery procedures for mission critical Automation Systems. This incumbent will also serve as the technical expert for all areas of the Automation and Control Systems. The ACME will partner with IT, Operations, and 3rd party automation providers to provide a robust support system for ensuring a high degree of systems' availability and quick escalation and resolution of system issues. Other duties include design and configuration of automation systems and system application s to accomplish business objectives, to investigate and analyze feasibility of system requirements, develop system specifications, and provide leadership and project management in order to provide a high level of service to the Operations department. The ACME will provide supervision of automation and controls' staff.
Job Duties:
  • Designs and develops new control systems
  • Oversees and plans the maintenance and modification of existing systems
  • Manages the support for a 24/7 production operation
  • Works collaboratively with design engineers, operation engineers, IT, purchasers, and other internal staff
  • Liaising with clients, suppliers, contractors, and relevant regulatory bodies (e.g., FDA)
  • Project management within cost and time constrained environments
  • Sets up systems for the troubleshooting and problem-solving of IT systems, Industrial Automation Systems, and Plant Floor Instrumentation
  • Understands and ensures compliance with the Health and Safety Regulations and Quality standards
  • Provides advice and consultancy support
  • Purchases equipment
  • Writes specifications for new software requirements
  • Develops new business proposals
  • Accepts responsibility and a level of accountability commensurate with the seniority of the position
  • Provides troubleshooting help and guidance to the plant's maintenance department as required
  • Assists in the development of a technical training program for the maintenance department in the areas of process controls, electrical systems, and instrumentation
  • Maintains positive and service-oriented work relationships with our customers, vendors, and internal operational business partners
  • Complies with all company policies, procedures, and safety standard requirements
  • Performs other duties as assigned by management

Required Qualifications:
  • High school diploma or GED
  • Bachelor's Degree in a relevant field and 2 years of professional level job related experience; OR 5 years of professional level job related experience.
  • 2 years of professional level job related experience in a manufacturing environment.
  • 2 years of experience in managerial or leadership position.

Preferred Qualifications:
  • Allen Bradley PLCs, SLCs, MicroLogix, CompactLogix, ControlLogix, PanelView, & PanelView Plus Ability to read department documents and reports.
  • Rockwell RSLogix 5, RSLogix 500, RSLogix 5000, FactoryTalkView ME & PanelBuilder
  • Omron PLCs
  • Omron CX-One
  • Wonderware InTouch, ArchestrA System Platform, MES, Information Server, Historian, I/O Servers & DA Servers
  • ACP ThinManager, ThinServer
  • Microsoft Windows XP, Windows 7, Windows 8.1, Server 2000, Server 2003, Server 2008
  • Microsoft SQL Server 2005, 2008, 2012
  • Microsoft SQL Server Management Studio
  • Microsoft Visual Studio
  • Microsoft SQL Server Reporting Services
  • Microsoft Word, Excel, Access, Outlook & Vision
  • AutoCAD LT
  • AutoCAD Electrical
  • Adobe Acrobat
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to communicate effectively and professionally with co-workers and persons outside of the organization as part of job duties.
  • Excellent organizational skills and the ability to successfully handle multiple concurrent tasks/assignments simultaneously, attention to detail with emphasis on accuracy.
  • Ability to work under pressure (in an extremely fast paced environment), meet deadlines, make effective decisions, and handle frequent interruptions.
  • Strong analytical, negotiating, interpersonal, and communication skills.
  • Ability to lead team meetings and provide valuable input in upper management discussions

Equal Opportunity Employer / Vets / Disabled

Apply