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Fnol Representative Jobs (NOW HIRING)

LOYALTY MGA LLC

FNOL Representative

Miami, FL

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

UNIVISTA HOLDINGS LLC

FNOL Representative

Miami, FL

$16 - $17/hr

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

Jobgether

Claims Service Representative

$41K - $62K/yr

Claims Service Representative This position is listed on behalf of a partner company, who manages ... You will be responsible for handling First Notice of Loss (FNOL) calls, gathering accurate claim ...

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.75 - $20.75/hr

... representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications: * High School Diploma or equivalency required * At ...

Safelite Group

$90 - $130/hr

... represent technical constraints back to the business.Test and validate the agent* Design and execute test plans covering client-specific scenarios, business rules, and FNOL scheduling edge cases.

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Fnol Representative information

See salary details

$24.5K

$44.2K

$77K

How much do fnol representative jobs pay per year?

As of Aug 16, 2026, the average yearly pay for fnol representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is an FNOL Representative?

An FNOL (First Notice of Loss) Representative is a professional who assists customers in reporting initial insurance claims after an incident such as an accident, theft, or damage. They gather essential details about the event, guide policyholders through the claims process, and ensure that all necessary information is recorded accurately and efficiently. FNOL Representatives often work in call centers or claims departments for insurance companies, playing a crucial role in providing customer support during stressful situations. Their work helps expedite the claims process and sets the stage for a smooth resolution.

What are the key skills and qualifications needed to thrive as an FNOL Representative?

To thrive as a FNOL Representative, you need strong customer service skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and call center telephony is typically required. Excellent communication, active listening, and problem-solving abilities help you efficiently handle sensitive situations and support distressed customers. These skills are crucial for accurately capturing claim information, ensuring a smooth claims process, and providing empathetic support during customers’ times of need.

What are some common challenges faced by FNOL Representatives when handling initial claim reports, and how can these be managed effectively?

FNOL (First Notice of Loss) Representatives often encounter challenges such as managing high call volumes, dealing with distressed customers, and ensuring accurate data collection during initial claim intake. To manage these effectively, representatives rely on strong communication skills, empathy, and attention to detail. Collaborating closely with claims adjusters and using robust claim management systems helps streamline the process and ensures that critical information is captured correctly, setting the stage for efficient claims resolution.

What is the difference between Fnol Representative vs Claims Adjuster?

AspectFnol RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; insurance licensing often preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice or remote; customer service-focusedField or office; investigative and evaluative
Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search IntentUnderstanding entry-level claims rolesEvaluating claims and determining payouts

Fnol Representatives primarily handle initial customer contact and gather information after an incident, focusing on customer service. Claims Adjusters evaluate the details of claims, investigate damages, and determine compensation. While both roles are essential in the insurance process, Fnol Representatives are more customer-facing and entry-level, whereas Claims Adjusters perform detailed assessments and often require more specialized certifications.

More about Fnol Representative jobs

What states have the most Fnol Representative jobs?

States with the most job openings for Fnol Representative jobs include:

What job categories do people searching Fnol Representative jobs look for?

The top searched job categories for Fnol Representative jobs are:

Fnol Representative jobs near you
Infographic showing various Fnol Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

FNOL Representative

LOYALTY MGA LLC

Miami, FL

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!

Responsibilities:

  • Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
  • Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
  • Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
  • Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
  • Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims
  • High school diploma or GED
  • Committed to delivering exceptional customer service and driving customer satisfaction.
  • Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
  • Eager to advance career with a reliable company and contribute to a growing organization.
  • Enjoy working collaboratively with a team as well as independently.
  • high school diploma.
  • Bilingual proficiency is a plus.

ABOUT US

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around each client’s needs.

We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for growth — from your first day in the office to owning your own location. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.

  WHY JOIN US

We know talented bilingual insurance professionals have options. Here is what makes us different:

  Real base pay  —  Competitive salary based on experience and license held

  Paid Time Off  —  1 week PTO to start, growing with tenure

  Medical Insurance  —  Comprehensive health coverage for you

  Sick Time  —  Dedicated sick time separate from your PTO

  Dental & Vision  —  Comprehensive dental and vision coverage

  Performance Bonus  —  Structured plan tied directly to your results

  Supplemental Plans  —  Voluntary supplemental options available

  Employee Referral  —  Earn rewards for bringing great talent in

  Basic Life Insurance  —  Company-paid life insurance

  Career Growth Path  —  CSR → Agent → Team Lead → Manager → Owner

  401(k) with Match  —  Invest in your retirement savings with us!

  Training & Development  —  Ongoing sales, product, customer service & compliance training

OUR CORE VALUES

“The harder we work, the luckier we are.”

PROTECT

Safety for our communities

We ensure the safety of our communities by offering robust insurance options for life’s many facets. Quality and comprehensiveness are the hallmarks of our coverage.

HELP

Swift, personalized support

Our agents are ready to assist with any insurance questions, providing swift and personalized support to guide clients through their options.

PROMOTE

Investing in our workforce

We invest in the future of our workforce with career paths and training for aspiring agents, contributing to the growth of the insurance sector.

BUILD

Trust & transparency

Our client relationships are built on trust and transparency, with each interaction tailored to meet individual insurance needs.

EDUCATE & GUIDE

Clarity & empowerment

Clarity and empowerment are the goals of our resources, aimed at helping clients make informed insurance decisions.

PROVIDE

Accessible solutions

We deliver affordable and innovative insurance solutions made readily accessible through tools like our app, enhancing convenience for our clients.

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