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First Acceptance Insurance Jobs (NOW HIRING)

First Acceptance Corporation

$45K - $59K/yr

A minimum of 2 years of relevant claims, insurance or other administrative experience is required ... Commitment to First Acceptance's company values. PHYSICAL DEMANDS: The physical demands described ...

First Acceptance Corporation

Insurance industry knowledge. * Proficiency in Microsoft Office Suite products such as Word, Excel ... Commitment to First Acceptance's company values. PHYSICAL DEMANDS: The physical demands described ...

First Acceptance Corporation

PIP Adjuster

Marianna, FL · On-site +1

$44K - $58K/yr

A minimum of 2 years of relevant claims, insurance or other administrative experience is required ... Commitment to First Acceptance's company values. PHYSICAL DEMANDS: The physical demands described ...

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How much do first acceptance insurance jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for first acceptance insurance in the United States is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Agent at First Acceptance Insurance, and why are they important?

To thrive as an Insurance Agent at First Acceptance Insurance, you need strong sales skills, knowledge of insurance products, and typically a valid insurance license. Familiarity with CRM software, quoting systems, and underwriting platforms is often required. Excellent interpersonal skills, active listening, and problem-solving abilities help you build trust and effectively address customer needs. These skills are essential for meeting sales targets, maintaining regulatory compliance, and delivering high-quality customer service in a competitive insurance market.

What are some common challenges faced by employees working at First Acceptance Insurance, and how can new hires prepare for them?

Employees at First Acceptance Insurance often encounter challenges such as handling a high volume of customer inquiries, navigating complex insurance policies, and meeting sales or service targets. New hires can prepare by familiarizing themselves with the company's products, practicing effective communication skills, and staying organized to manage multiple tasks efficiently. Embracing a customer-first mindset and seeking support from experienced colleagues can also help overcome initial hurdles and contribute to long-term success within the team.

What is First Acceptance Insurance?

First Acceptance Insurance is an insurance company that primarily provides auto insurance policies to drivers, including those who may have difficulty obtaining coverage from standard insurers. They offer a range of coverage options designed to meet state minimum requirements and provide additional protection based on customer needs. First Acceptance Insurance is known for working with high-risk drivers and offering flexible payment plans. The company operates through a network of local offices and an online platform, making it accessible for customers to get quotes and manage policies.

What is the difference between First Acceptance Insurance vs Insurance Agent?

AspectFirst Acceptance InsuranceInsurance Agent
CredentialsLicensing required in specific statesLicensing required; varies by state
Work EnvironmentOffice-based, customer service, claims processingIndependent or agency-based, client consultations
Employer & IndustryInsurance companies, including First AcceptanceInsurance agencies, brokers, or direct companies
Search & ComparisonOften compared for roles in insurance sales and claimsCommonly searched for career in insurance sales and customer service

First Acceptance Insurance typically refers to an insurance provider offering various policies, while an Insurance Agent is a professional who sells and manages insurance policies, often representing multiple providers. Both roles require licensing and involve customer interaction, but the provider focuses on policy offerings, whereas the agent focuses on client needs and sales.

More about First Acceptance Insurance jobs
What cities are hiring for First Acceptance Insurance jobs? Cities with the most First Acceptance Insurance job openings:
What states have the most First Acceptance Insurance jobs? States with the most job openings for First Acceptance Insurance jobs include:
What job categories do people searching First Acceptance Insurance jobs look for? The top searched job categories for First Acceptance Insurance jobs are:
First Acceptance Insurance jobs near you
Infographic showing various First Acceptance Insurance job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 7% Part Time, 7% Contract, and 14% Nights. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,758 per year, or $18.6 per hour.

Insurance Customer Service Representative

First Acceptance Corporation

Lawrenceville, GA • On-site, Remote

$34K - $47K/yr

Full-time

Posted 2 days ago

Job description

Summary
Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. Project a professional company image through phone interaction.
Office Hours: Monday - Friday 6 am - 8 pm Saturday 8 am - 5 pm
Responsibilities
  • Answer high call volume and respond to requests promptly. Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources. Research billing issues with a working knowledge of primary billing ledgers.
  • Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions. Process credit card and check payments.
  • Provide product/service information and offer add-on products.
  • Articulate information or direction to a customer's level of understanding. De-escalate complaints or concerns.
  • Follow-up on inquiries not immediately resolved. Show empathy while providing one-call resolution. Maintain expected performance levels and meet or exceed KPIs. ]
  • Complete other duties as assigned Licensing Requirements Must be able to secure and maintain, at a minimum, a Property and Casualty Insurance License.
  • You must also remain eligible for an insurance license in your state of employment for the duration of your job with First Acceptance Insurance.

Courses to obtain licensure, certification, designations, or prepare for testing, as well as the test itself, will be paid for by the Company on your behalf. Although the cost of the training materials, fees and/or testing for licensing and certifications are covered by First Acceptance, the amount will be considered as a loan to you.
This loan will be forgiven after a year of service has passed since the training event. First Acceptance shall be authorized to pursue appropriate collections efforts as deemed necessary (not applicable in CA and IL).
You must make adequate progress during your pre-licensing course and pass your state exam. Progress will be measured through pre-tests and training observations. Your employment is contingent upon adhering to the established pre-licensing course timeline. Because your role requires a license to discuss and endorse an insurance policy, failure to make adequate progress in pre-licensing training or becoming a licensed agent could result in termination of employment. You will be expected to protect proprietary information belonging to the Company. Any established intellectual property that you may develop during your employment with the Company will remain the property of the Company.
Qualifications
  • High school diploma or equivalent. Proficient reading, writing, and math skills.
  • Bilingual (English/Spanish) preferred. Must be able to work flexible schedules.
  • Minimum one year of Call Center experience or two years in Customer Service.
  • Computer literate with the ability to learn customer service software applications.
  • Candidate bilingual in both English and Spanish strongly preferred.
  • Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
  • Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
  • Exhibit excellent oral and written communication skills concisely. Demonstrate organizational and prioritizing discipline.
  • Adapt and adhere to policies and procedures.
  • Present attributes of a team player committed to growth and development.
  • Basic level Microsoft Office and Outlook.
  • Data Entry and proficient keyboard skills.

Telecommuting Requirements
  • The candidate must have an area of his/her residence that can be established as a remote workspace that will be safe, private, and otherwise conducive to successfully performing the positions job functions.
  • The candidate must have or be able to arrange, before his/her start date, dependent and adult care during working hours.
  • The Candidate must have or obtain access to high-speed internet with a direct wired LAN connection prior to his/her start date.
  • Dial-up internet, Wi-Fi, and hotspot access are not permitted.
  • Candidate must have or be able to obtain before his/her start date equipment or accessories that he/she believes are necessary to perform the job functions of this position successfully

PHYSICAL DEMANDS:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other skills include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Frequently, the employee communicates and interacts with others while working. To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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