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Financial Assistance Caseworker

Arlington, VA (Hybrid) Tuesdays & Thursdays in Crystal City office
Full-Time
$70,000 to $80,000 annually

Overview

The Air & Space Forces Aid Society (AFAS) is seeking a Financial Assistance Caseworker to provide direct support to Airmen, Guardians, and their families experiencing financial hardship. This role is responsible for delivering timely, accurate, and compassionate financial assistance, while exercising sound judgment and ensuring alignment with AFAS policy. This is a hybrid position based in Arlington, VA.

About AFAS

AFAS is the official charity of the U.S. Air Force and U.S. Space Force. Since 1942, we have provided emergency financial assistance, education support, and community programs to military families in need. Our team of 32 supports families across more than 70 installations nationwide.

Responsibilities

• Manage a high-volume caseload of financial assistance applications
• Conduct thorough financial assessments, including income, expenses, and liabilities
• Exercise independent judgment while balancing compassion, policy compliance, and organizational stewardship
• Determine appropriate assistance, including grants, loans, or a combination of both
• Approve or deny assistance within delegated authority in accordance with policy
• Ensure all cases are accurate, fully documented, and audit-ready
• Provide financial guidance and connect clients to additional support resources
• Coordinate with partners including the American Red Cross, military leadership, and Military & Family Readiness Centers
• Maintain consistent communication with clients and stakeholders while protecting confidentiality
• Participate in outreach and awareness efforts across military communities
• Support after-hours and on-call coverage as part of a rotation

Qualifications

• Experience in financial assistance, case management, counseling, or human services preferred
• Strong analytical, decision-making, and problem-solving skills with attention to detail
• Ability to exercise sound judgment and empathy in complex, high-impact situations
• Experience managing high-volume, time-sensitive workloads
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and case management systems
• Understanding of military culture and service member support environments
• Ability to manage sensitive personal and financial information with discretion
• Bachelors degree in finance, social work, business, or a related field, or equivalent experience preferred
• Demonstrated professionalism, emotional maturity, and ability to manage difficult conversations constructively
• Ability to work effectively within structured policies, supervisory expectations, and compliance-driven environments
• Ability to maintain professionalism and sound judgment in emotionally charged or high-stress situations

Work Environment

• Hybrid schedule based in Arlington, VA
• Onsite Tuesdays and Thursdays from 8-5 with remote work flexibility aligned to operational needs
• Participation in after-hours and on-call rotation required
• This role requires consistent professionalism, discretion, accountability, and adherence to organizational policies and procedures.

Why This Role

This role offers the opportunity to directly support Airmen, Guardians, and their families during critical moments. It is well-suited for someone who values mission-driven work, brings strong judgment and empathy, and wants to play a meaningful role in delivering financial stability and support to those who serve.

Application Review Process

AFAS may utilize technology-assisted application review tools, including artificial intelligence-supported screening processes, to help identify candidates whose experience and qualifications align with role requirements. All hiring decisions, interview selections, and employment determinations are ultimately reviewed and made by AFAS staff.

Equal Opportunity Employer

AFAS is committed to a workplace free from unlawful discrimination. All qualified applicants will receive consideration without regard to protected characteristics under applicable law.

Employment with AFAS is contingent upon successful completion of applicable pre-employment screenings, which may include a criminal background check, drug screening for illegal substances, and, for positions involving access to sensitive financial information, a credit check consistent with applicable law and organizational risk management practices.