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Field Service Representative Fsr Jobs (NOW HIRING)

CACI

MARS Field Service Representative (FSR)

Chantilly, VA · On-site

$78K - $165K/yr

MARS Field Service Representative (FSR) Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required:

Motorola

Field Service Representative (FSR) I - III

THE OPPORTUNITY The Field Service Representative (FSR) serves as a senior-level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre-sales ...

Moseley Technical Services, Inc.

$38 - $52/hr

Lead field rework activities and supervise Field Service Representative (FSR) teams supporting military vehicle testing. * Perform troubleshooting, diagnostics, maintenance, repairs, modifications ...

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Field Service Representative Fsr information

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How much do field service representative fsr jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for field service representative fsr in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is a field service representative FSR?

A Field Service Representative (FSR) is a professional who provides on-site support, maintenance, and repair services for products or equipment at client locations. FSRs often act as the main point of contact between a company and its customers, ensuring that products are functioning correctly and that clients are satisfied with the service. Their responsibilities can include installing equipment, troubleshooting technical issues, training customers on product use, and reporting feedback to their company. FSRs typically work in industries such as manufacturing, technology, healthcare, and telecommunications. Strong technical skills, problem-solving abilities, and customer service expertise are essential for success in this role.

What are the key skills and qualifications needed to thrive as a field service representative FSR?

To thrive as a Field Service Representative, you need solid technical troubleshooting skills, product knowledge, and typically a relevant associate's degree or technical certification. Familiarity with diagnostic tools, mobile service applications, and customer relationship management (CRM) systems is essential. Excellent communication, problem-solving abilities, and customer service orientation help you excel in client-facing situations. These skills ensure timely issue resolution, high customer satisfaction, and effective representation of the company's products and services in the field.

What are some common challenges faced by field service representatives FSRs when working onsite with clients, and how can they be addressed?

Field Service Representatives often encounter challenges such as troubleshooting complex equipment issues, adapting to different client environments, and managing time efficiently across multiple service calls. To address these, successful FSRs remain adaptable, maintain clear communication with both clients and their own support teams, and stay up to date with technical training and documentation. Building strong customer relationships and proactively preparing for each visit also help minimize unexpected issues and ensure a positive service experience.

What is the difference between Field Service Representative Fsr vs Customer Service Technician?

AspectField Service Representative FsrCustomer Service Technician
CredentialsTechnical certifications, relevant licensesBasic technical knowledge, customer service skills
Work EnvironmentOn-site client locations, fieldworkCustomer locations, service centers
Employer & IndustryManufacturers, utility companies, telecomService providers, retail, tech companies
Search & Comparison IntentTechnical field roles, service visitsCustomer support, troubleshooting

While both roles involve customer interaction and technical skills, a Field Service Representative Fsr primarily performs on-site equipment installation, maintenance, and repairs in the field, often requiring technical certifications. In contrast, a Customer Service Technician focuses more on troubleshooting and resolving customer issues, often within service centers or remote support settings. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

More about Field Service Representative Fsr jobs

What states have the most Field Service Representative Fsr jobs?

States with the most job openings for Field Service Representative Fsr jobs include:

What job categories do people searching Field Service Representative Fsr jobs look for?

The top searched job categories for Field Service Representative Fsr jobs are:

Field Service Representative Fsr jobs near you
Infographic showing various Field Service Representative Fsr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Field Service Representative (FSR) Analyst

RavenTek

Washington, DC • On-site

$124K - $134K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Job Title: Field Service Representative (FSR) Analyst
Department: Operations - Services
Reports To: RavenTek Program Manager
Location: Washington, D.C.
Schedule: Monday - Friday
Hours: Full-time, 40-hours/week
FLSA Status: Hourly, Nonexempt
Clearance: TS/SCI
Position Summary
The Field Service Representative (FSR) Analyst provides operational, analytical, and technical support to users of advanced data platforms. This role operates on the front lines alongside implementation teams to support users, strengthen operational workflows, and ensure successful adoption of platform capabilities. The FSR Analyst works directly with analysts and operators to deliver training, troubleshoot technical issues, and develop new use cases. This position also supports collaboration across teams by gathering user feedback and communicating insights to engineering and product stakeholders. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer.
Requirements
Essential Duties and Responsibilities
  • Provide desk-side training and direct support to analysts and operators.
  • Conduct classroom-based training sessions for users.
  • Embed with user groups to gain a deep understanding of workflows and operational needs.
  • Proactively build relationships with users and identify gaps in current use cases.
  • Develop initial dashboard products and assist users in building analytical queries and questions.
  • Remain current on platform features, updates, and capabilities.
  • Staff the Help Desk by responding to user requests and coordinating with engineering teams to resolve issues.
  • Provide timely, detailed feedback to engineering teams regarding product performance and user experience.
  • Consistently communicate user issues, risks, and recommendations to internal stakeholders.
  • Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
  • Submit Monthly Status Reports on a regular basis, as required.
  • Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
  • Complete required compliance training as assigned.
  • Ability to travel up to 25% as needed.
  • Other duties as assigned.

Knowledge and Critical Skills
  • Strong understanding of operational and analytical workflows.
  • Technical background with working knowledge of Python, Java, and/or JavaScript or TypeScript.
  • Ability to communicate complex concepts in a clear and understandable manner.
  • Strong interpersonal skills with the ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Education & Work Experience
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field is preferred.
  • At least 3 years of relevant experience.
  • Experience supporting operational, intelligence, or analytical environments.
  • Experience training users and explaining technical concepts clearly.
  • Hands-on experience with Foundry, Gotham, Gaia, or similar systems.

Certifications, Licenses
  • Relevant technical or intelligence-related certifications are preferred.

Special Requirements
  • N/A

Work Environment
Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.
Physical Demands
To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.
ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.
This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Salary Description
Annual Salary: $124,000 - $134,000

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