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How much do field service representative fsr jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for field service representative fsr in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a field service representative FSR?

To thrive as a Field Service Representative, you need solid technical troubleshooting skills, product knowledge, and typically a relevant associate's degree or technical certification. Familiarity with diagnostic tools, mobile service applications, and customer relationship management (CRM) systems is essential. Excellent communication, problem-solving abilities, and customer service orientation help you excel in client-facing situations. These skills ensure timely issue resolution, high customer satisfaction, and effective representation of the company's products and services in the field.

What is a field service representative FSR?

A Field Service Representative (FSR) is a professional who provides on-site support, maintenance, and repair services for products or equipment at client locations. FSRs often act as the main point of contact between a company and its customers, ensuring that products are functioning correctly and that clients are satisfied with the service. Their responsibilities can include installing equipment, troubleshooting technical issues, training customers on product use, and reporting feedback to their company. FSRs typically work in industries such as manufacturing, technology, healthcare, and telecommunications. Strong technical skills, problem-solving abilities, and customer service expertise are essential for success in this role.

What are some common challenges faced by field service representatives FSRs when working onsite with clients, and how can they be addressed?

Field Service Representatives often encounter challenges such as troubleshooting complex equipment issues, adapting to different client environments, and managing time efficiently across multiple service calls. To address these, successful FSRs remain adaptable, maintain clear communication with both clients and their own support teams, and stay up to date with technical training and documentation. Building strong customer relationships and proactively preparing for each visit also help minimize unexpected issues and ensure a positive service experience.

What is the difference between Field Service Representative Fsr vs Customer Service Technician?

AspectField Service Representative FsrCustomer Service Technician
CredentialsTechnical certifications, relevant licensesBasic technical knowledge, customer service skills
Work EnvironmentOn-site client locations, fieldworkCustomer locations, service centers
Employer & IndustryManufacturers, utility companies, telecomService providers, retail, tech companies
Search & Comparison IntentTechnical field roles, service visitsCustomer support, troubleshooting

While both roles involve customer interaction and technical skills, a Field Service Representative Fsr primarily performs on-site equipment installation, maintenance, and repairs in the field, often requiring technical certifications. In contrast, a Customer Service Technician focuses more on troubleshooting and resolving customer issues, often within service centers or remote support settings. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What states have the most Field Service Representative Fsr jobs? States with the most job openings for Field Service Representative Fsr jobs include:
What job categories do people searching Field Service Representative Fsr jobs look for? The top searched job categories for Field Service Representative Fsr jobs are:
Field Service Representative Fsr jobs near you
Infographic showing various Field Service Representative Fsr job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Contract, and 2% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Field Service Representative (FSR) - 2nd Shift

Kreg Therapeutics LLC

Melrose Park, IL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Description

Field Service Representative (2nd Shift)

Description


Field Service Representative (2nd Shift)


Location: Melrose Park, IL 


About Kreg Therapeutics

Kreg Therapeutics, Inc. is a fast-growing healthcare company specializing in innovative medical equipment solutions for acute care environments. Our proprietary technologies and commitment to service excellence make us trusted partners to hospitals and clinical teams nationwide. We are driven by a shared mission: improving patient outcomes through safe, reliable, and innovative equipment.

If you enjoy hands-on work, problem-solving, and providing exceptional customer service, this role offers an exciting opportunity to build a career in the healthcare and medical device industry.

About the Role

We are seeking a dependable and customer-focused Field Service Representative (FSR) to support our hospital partners by delivering, setting up, servicing, and retrieving specialty rental medical equipment. This hands-on role combines driving, equipment maintenance, customer service, and operational support in a fast-paced healthcare environment.

The FSR plays a critical role in ensuring medical equipment is delivered safely, maintained to the highest standards, and ready to support patient care.

Available for 2nd shift: 2pm-11PM Monday  - Friday (will work either Saturday or Sunday with one week day off)  


What You'll Do

Safely operate a 28-foot box truck and travel approximately 10-250 miles per day. 

Deliver, set up, service, and retrieve specialty medical equipment at hospital locations. 

Coordinate daily routes and assignments with Central Dispatch. 

Provide professional and responsive customer service to hospital staff and clinical teams. 

Assist customers with basic equipment operation and functionality. 

Clean, disinfect, inspect, test, and prepare equipment for patient use in accordance with company standards. 

Troubleshoot and resolve basic equipment issues. 

Complete required documentation, reporting, and communication using company software, mobile devices, and email. 

Maintain compliance with all company safety, quality, and operational procedures. 

Collaborate with Operations Managers, Supervisors, Dispatch, and fellow team members to support customer needs. 

Perform other duties as assigned to support overall team success.


What You'll Bring


Required Qualifications

Valid driver's license with an acceptable driving record. 

High school diploma or equivalent preferred. 

Ability to successfully pass a criminal background check and drug screening. 

Strong customer service, communication, and interpersonal skills. 

Ability to work independently and effectively manage time and priorities. 

Basic computer skills, including the ability to use email, mobile applications, and company software. 

Authorization to work in the United States.


Skills & Abilities

Strong problem-solving and troubleshooting skills. 

Ability to work in a fast-paced healthcare environment. 

Mechanical aptitude and willingness to learn medical equipment operation and maintenance. 

Ability to maintain professionalism when interacting with hospital staff and customers. 

Strong attention to detail and commitment to quality and safety. 

Flexibility to participate in rotating weekend coverage and occasional schedule adjustments based on business needs.


Physical & Work Environment Requirements


Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation. 

Ability to push, pull, and maneuver specialty medical equipment and beds weighing up to 1,000 pounds using approved tools and     equipment. 

Ability to stand, walk, bend, kneel, and perform physical tasks throughout the workday, with or without reasonable accommodation. 

Ability to safely operate company vehicles and work in hospital, warehouse, and customer environments. 

Ability to travel locally throughout the assigned service area.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.


Benefits


Medical, Dental, and Vision Insurance 401(k) Life Insurance Paid Travel Expenses Vacation, Personal, and Sick Time Career Growth Opportunities Comprehensive Training Program

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