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How much do field service representative fsr jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for field service representative fsr in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a field service representative FSR?

To thrive as a Field Service Representative, you need solid technical troubleshooting skills, product knowledge, and typically a relevant associate's degree or technical certification. Familiarity with diagnostic tools, mobile service applications, and customer relationship management (CRM) systems is essential. Excellent communication, problem-solving abilities, and customer service orientation help you excel in client-facing situations. These skills ensure timely issue resolution, high customer satisfaction, and effective representation of the company's products and services in the field.

What is a field service representative FSR?

A Field Service Representative (FSR) is a professional who provides on-site support, maintenance, and repair services for products or equipment at client locations. FSRs often act as the main point of contact between a company and its customers, ensuring that products are functioning correctly and that clients are satisfied with the service. Their responsibilities can include installing equipment, troubleshooting technical issues, training customers on product use, and reporting feedback to their company. FSRs typically work in industries such as manufacturing, technology, healthcare, and telecommunications. Strong technical skills, problem-solving abilities, and customer service expertise are essential for success in this role.

What are some common challenges faced by field service representatives FSRs when working onsite with clients, and how can they be addressed?

Field Service Representatives often encounter challenges such as troubleshooting complex equipment issues, adapting to different client environments, and managing time efficiently across multiple service calls. To address these, successful FSRs remain adaptable, maintain clear communication with both clients and their own support teams, and stay up to date with technical training and documentation. Building strong customer relationships and proactively preparing for each visit also help minimize unexpected issues and ensure a positive service experience.

What is the difference between Field Service Representative Fsr vs Customer Service Technician?

AspectField Service Representative FsrCustomer Service Technician
CredentialsTechnical certifications, relevant licensesBasic technical knowledge, customer service skills
Work EnvironmentOn-site client locations, fieldworkCustomer locations, service centers
Employer & IndustryManufacturers, utility companies, telecomService providers, retail, tech companies
Search & Comparison IntentTechnical field roles, service visitsCustomer support, troubleshooting

While both roles involve customer interaction and technical skills, a Field Service Representative Fsr primarily performs on-site equipment installation, maintenance, and repairs in the field, often requiring technical certifications. In contrast, a Customer Service Technician focuses more on troubleshooting and resolving customer issues, often within service centers or remote support settings. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What states have the most Field Service Representative Fsr jobs? States with the most job openings for Field Service Representative Fsr jobs include:
What job categories do people searching Field Service Representative Fsr jobs look for? The top searched job categories for Field Service Representative Fsr jobs are:
Field Service Representative Fsr jobs near you
Infographic showing various Field Service Representative Fsr job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Contract, and 2% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Field Service Representative (FSR)- RF Systems

Eiden Systems Corporation

Sterling, VA

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

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Job Openings >> Field Service Representative (FSR)- RF Systems
Field Service Representative (FSR)- RF Systems
Summary
Title: Field Service Representative (FSR)- RF Systems ID: 182 Location: Sterling, VA
More about this job >
Description

Eiden Systems Consulting is seeking Cleared Field Service Representatives (RF Systems) to provide hands-on technical expertise and operational support for mission-critical programs involving highly complex electronic systems. This role serves as a key technical liaison between engineering teams and end users, supporting systems deployed in high-stakes and often austere environments.

Position Overview

As a Field Service Representative (FSR), you will support the deployment, installation, configuration, testing, calibration, troubleshooting, operation, and maintenance of advanced RF, electronic warfare (EW), and SATCOM systems. You will work directly with customers in the field, ensuring system performance meets mission requirements while contributing to the development of tactics, techniques, and procedures (TTPs) for deployed solutions. For larger programs, this role may also serve as a senior FSR manager, directing the work of subordinate managers.

Core Responsibilities

  • Lead the installation, configuration, and onsite integration of complex RF communication systems, EW suites, and SATCOM hardware at customer locations.
  • Perform routine system health checks and provide rapid-response troubleshooting to resolve hardware and software issues in the field.
  • Utilize specialized diagnostic tools to assess signal integrity, identify interference, and optimize link performance.
  • Provide technical and operational support to customers, ensuring mission needs are fully supported.
  • Develop, refine, and support TTPs for deployed systems.
  • Conduct "over-the-shoulder" (OTS) training for military or government personnel on system operation, basic maintenance, and troubleshooting.
  • Identify, document, and resolve technical and functional issues, ensuring accurate reporting and knowledge transfer.
  • For large programs, serve as a senior FSR manager and oversee subordinate FSR managers.

Technical Qualifications

  • Strong understanding of RF theory, including frequency deconfliction, modulation schemes, and antenna propagation.
  • Proven expertise troubleshooting RF transmission paths, including coaxial cabling, waveguides, and fiber-optic interconnects.
  • Experience troubleshooting hardware, software applications, operating systems, and basic networking.
  • Excellent verbal and written communication skills with a strong customer-service mindset.
  • Ability to work independently and accurately document technical issues and solutions.

Requirements

  • Security Clearance: Active Top Secret clearance required.
  • Mobility: Ability to deploy OCONUS to hazardous or austere environments for extended periods
  • Willingness to support a rotational schedule consisting of 3-month deployments within the CENTCOM Aread of Responsibility 9AOR), followed by 3-month assignments at the Sterling, VA work site.
 

This position is ideal for a technically strong, mission-focused professional who thrives in field operations and is committed to supporting critical customer missions worldwide.

ESC offers a competitive compensation package that includes premium health, dental, and vision insurance, a 401(k) plan with company match, life insurance, short- and long-term disability coverage, and more. We also prioritize work-life balance, supporting our team in maintaining a healthy blend of professional and personal well-being.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Eiden Systems Consulting (ESC) is an equal opportunity employer and is committed to creating an inclusive and respectful workplace. ESC does not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.

In accordance with 41 CFR 60-1.35(c), ESC will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose the pay of others to individuals who do not have authorized access-unless such disclosure is made (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or legal action (including those conducted by ESC), or (c) as otherwise required by law.

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