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ATSC IES INC

Field Service Representative FSR

Gilbert, AZ · On-site

$60 - $80/hr

Field Service Representative FSR Full Time Gilbert, AZ, US 4 days ago Requisition ID: 1890 ATSC Field Service Representative (FSR) Location: Gilbert, AZ and El Paso, TX Clearance: U.S. Customs and ...

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Advanced Technology Systems, Inc.

$65 - $90/hr

Field Service Representative FSR Full Time Gilbert, AZ, US 30+ days ago Requisition ID: 1890 ATSC Field Service Representative (FSR) Clearance: U.S. Customs and Border Protection (CBP), Background ...

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How much do field service representative fsr jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for field service representative fsr in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is a field service representative FSR?

A Field Service Representative (FSR) is a professional who provides on-site support, maintenance, and repair services for products or equipment at client locations. FSRs often act as the main point of contact between a company and its customers, ensuring that products are functioning correctly and that clients are satisfied with the service. Their responsibilities can include installing equipment, troubleshooting technical issues, training customers on product use, and reporting feedback to their company. FSRs typically work in industries such as manufacturing, technology, healthcare, and telecommunications. Strong technical skills, problem-solving abilities, and customer service expertise are essential for success in this role.

What are the key skills and qualifications needed to thrive as a field service representative FSR?

To thrive as a Field Service Representative, you need solid technical troubleshooting skills, product knowledge, and typically a relevant associate's degree or technical certification. Familiarity with diagnostic tools, mobile service applications, and customer relationship management (CRM) systems is essential. Excellent communication, problem-solving abilities, and customer service orientation help you excel in client-facing situations. These skills ensure timely issue resolution, high customer satisfaction, and effective representation of the company's products and services in the field.

What are some common challenges faced by field service representatives FSRs when working onsite with clients, and how can they be addressed?

Field Service Representatives often encounter challenges such as troubleshooting complex equipment issues, adapting to different client environments, and managing time efficiently across multiple service calls. To address these, successful FSRs remain adaptable, maintain clear communication with both clients and their own support teams, and stay up to date with technical training and documentation. Building strong customer relationships and proactively preparing for each visit also help minimize unexpected issues and ensure a positive service experience.

What is the difference between Field Service Representative Fsr vs Customer Service Technician?

AspectField Service Representative FsrCustomer Service Technician
CredentialsTechnical certifications, relevant licensesBasic technical knowledge, customer service skills
Work EnvironmentOn-site client locations, fieldworkCustomer locations, service centers
Employer & IndustryManufacturers, utility companies, telecomService providers, retail, tech companies
Search & Comparison IntentTechnical field roles, service visitsCustomer support, troubleshooting

While both roles involve customer interaction and technical skills, a Field Service Representative Fsr primarily performs on-site equipment installation, maintenance, and repairs in the field, often requiring technical certifications. In contrast, a Customer Service Technician focuses more on troubleshooting and resolving customer issues, often within service centers or remote support settings. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

More about Field Service Representative Fsr jobs

What states have the most Field Service Representative Fsr jobs?

States with the most job openings for Field Service Representative Fsr jobs include:

What job categories do people searching Field Service Representative Fsr jobs look for?

The top searched job categories for Field Service Representative Fsr jobs are:

Field Service Representative Fsr jobs near you
Infographic showing various Field Service Representative Fsr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Field Service Representative FSR

ATSC IES INC

Gilbert, AZ • On-site

$60 - $80/hr

Other

Posted 2 days ago

New

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Representative FSR

Full Time Gilbert, AZ, US

4 days ago Requisition ID: 1890

ATSC Field Service Representative (FSR) Location: Gilbert, AZ and El Paso, TX Clearance: U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification. SUMMARY

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) FSR roles that can support ATSC programs in multiple roles while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.

ESSENTIALRESPONSIBILITIES:
  • Develop information necessary to publish Safety Manuals and Technical/User Manuals. Receive training as a Field Service Representative (FSR).
  • Receivetrainingintechnicalareassuchaselectricalsystems,communications,radio,cameras,ITnetworking,vehicles,mechanicsetc.
  • WorkdirectlywithC-UASengineerstosupportthedevelopment,testinganddemonstrationofC-UASsystems.
  • WorkdirectlywiththeProductionteaminassemblingC-UASsystems.
  • WorkdirectlywithProgramManagementprovidingassistancewhereneeded.
  • Resolveproductorserviceproblemsbydeterminingthecauseoftheproblem;selectingandexplainingthebestsolutiontosolvetheproblem;expeditingcorrectionoradjustment;asitpertainstothemilitaryfieldenvironment
  • Buildsustainablerelationshipsoftrustthroughopenandinteractivecommunication
  • Identifyandqualifynewandemergingopportunities
  • Attend regular status meetings as directed to effectively communicate relevant project information
  • Resolveand/orescalateissuesinatimelyfashion
  • Communicatedifficult/sensitiveinformationtactfully
REQUIREDQUALIFICATIONS
  • Associate degree in an applicable field of study
  • 2 yrs Military experience with a C-UAS program as either an Operator/FSR or Instructor (Instructor or Trainer certifications preferred) may be used in leu of degree.
  • ExperiencewithintheDODprograms
  • ProficiencywithinMicrosoftOfficeSuite,specificallyPowerPointandWord
  • Self-motivatedindividualwhocanworkindependentlyorasateam
  • Confidentialityandcompanyloyaltyareamust
  • AbletointerfacewithVIP’s,personnel,internationalexecutives,andothers
  • Abletomulti-taskandadaptinafast-pacedenvironment
  • Detailorientedwithstrongfollowthroughandorganizationalskills
  • Goodwriting,technical,analytical,andproblem-solvingskills
  • U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.
  • Mustbewillingtotravelandworkoverseas.Approximately50%
  • Must have Tower Climbing Certification or able to obtain one within 60 days
Remoteworkisnotauthorizedforthisposition PHYSICALDEMANDS&WORKENVIRONMENT
  • Workistypicallyperformedinanofficeoroutdoorsetting
  • Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtostand,sit,demonstratemanualdexterity,climbstairs,talk,hearandsee.
  • Musthavetheabilitytolift15-25pounds
  • Mustbeabletoread,writeandspeakEnglish
  • Travel overseas may be required

ATSCiscommittedtocreatingadiverseenvironmentandisproudtobeanEqualOpportunityEmployer.Weinviteresumesfromallinterestedpartiesincludingwomen,minorities,veteransandpersonswithdisabilities.

Advance Technology Systems Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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