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Field Service Representative Fsr Jobs (NOW HIRING)

Forterra

Field Service Representative

Clarksburg, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

About the role The Field Service Representative (FSR) is a senior individual contributor who operates with full independence across all aspects of field service - technical execution, customer ...

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Field Service Representative FSR information

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How much do field service representative fsr jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for field service representative fsr in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a field service representative FSR?

To thrive as a Field Service Representative, you need solid technical troubleshooting skills, product knowledge, and typically a relevant associate's degree or technical certification. Familiarity with diagnostic tools, mobile service applications, and customer relationship management (CRM) systems is essential. Excellent communication, problem-solving abilities, and customer service orientation help you excel in client-facing situations. These skills ensure timely issue resolution, high customer satisfaction, and effective representation of the company's products and services in the field.

What is a field service representative FSR?

A Field Service Representative (FSR) is a professional who provides on-site support, maintenance, and repair services for products or equipment at client locations. FSRs often act as the main point of contact between a company and its customers, ensuring that products are functioning correctly and that clients are satisfied with the service. Their responsibilities can include installing equipment, troubleshooting technical issues, training customers on product use, and reporting feedback to their company. FSRs typically work in industries such as manufacturing, technology, healthcare, and telecommunications. Strong technical skills, problem-solving abilities, and customer service expertise are essential for success in this role.

What are some common challenges faced by field service representatives FSRs when working onsite with clients, and how can they be addressed?

Field Service Representatives often encounter challenges such as troubleshooting complex equipment issues, adapting to different client environments, and managing time efficiently across multiple service calls. To address these, successful FSRs remain adaptable, maintain clear communication with both clients and their own support teams, and stay up to date with technical training and documentation. Building strong customer relationships and proactively preparing for each visit also help minimize unexpected issues and ensure a positive service experience.

What is the difference between Field Service Representative Fsr vs Customer Service Technician?

AspectField Service Representative FsrCustomer Service Technician
CredentialsTechnical certifications, relevant licensesBasic technical knowledge, customer service skills
Work EnvironmentOn-site client locations, fieldworkCustomer locations, service centers
Employer & IndustryManufacturers, utility companies, telecomService providers, retail, tech companies
Search & Comparison IntentTechnical field roles, service visitsCustomer support, troubleshooting

While both roles involve customer interaction and technical skills, a Field Service Representative Fsr primarily performs on-site equipment installation, maintenance, and repairs in the field, often requiring technical certifications. In contrast, a Customer Service Technician focuses more on troubleshooting and resolving customer issues, often within service centers or remote support settings. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

More about Field Service Representative FSR jobs

What states have the most Field Service Representative Fsr jobs?

States with the most job openings for Field Service Representative Fsr jobs include:

What job categories do people searching Field Service Representative Fsr jobs look for?

The top searched job categories for Field Service Representative Fsr jobs are:

Field Service Representative FSR jobs near you
Infographic showing various Field Service Representative Fsr job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Contract, and 2% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Field Service Representative - Philadelphia, PA (MUST Reside in PA)

Luneau Technology USA Inc & Subsidiary

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Description:

Field Service Representative (FSR)
Remote – Must reside in Pennsylvania
Travel: 80–90%+ (regional + nationwide support)
Industry: Medical Devices | Eye Care Technology
Company: Visionix USA


Power the Future of Vision Care


At Visionix USA, we don’t just support eye care—we transform it.


As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide.


Now, we’re looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.

Requirements:

What You’ll Do


As a Field Service Representative, you’ll be the frontline expert supporting our advanced ophthalmic and optical systems. In this role, you will:

  • Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products
  • Deliver on-site troubleshooting and high-level technical support
  • Maintain accurate service documentation, parts inventory, and RMA processes
  • Communicate effectively with customers, internal teams, and leadership
  • Care for company-issued tools, diagnostic equipment, and service vehicles
  • Identify workflow improvements or potential sales opportunities
  • Mentor and support new FSRs during onboarding
  • Must be Computer literate (Windows, MS Office Suite and other applications required)
  • Perform additional duties as assigned

What You’ll Bring

  • Associate degree in a technical field, military technical training, or equivalent experience
  • 2+ years in field service or technical support experience (6+ years preferred)
  • Strong mechanical and electrical troubleshooting skills
  • Ability to read & understand mechanical & electrical drawings
  • Basic IT experience (Windows/Uploading & Downloading software)
  • Excellent communication and customer service abilities
  • Ability to lift up to 80 lbs. and travel extensively (car + air)
  • Valid driver’s license with clean driving record
  • Willingness to travel throughout the U.S. for training and regional support
  • Experience with optics or ophthalmic equipment is a plus — training provided

Travel & Territory

  • 90% plus travel required
  • Home base must be within Pennsylvania
  • Work Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions.
  • Initial training period includes 2–4 months of shadowing senior technicians throughout the US.

Benefits

  • Competitive base salary
  • 401(k) Retirement Plan
  • Full benefits package (medical, dental, vision, life, disability)
  • Paid Time Off (PTO)

Join Us


At Visionix USA, your work doesn’t just fix machines—it helps people see better, live better, and experience the world more clearly.

Ready to make an impact? Apply today and help shape the future of vision care.


Equal Opportunity Employer


Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.