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Fcb Bank Jobs (NOW HIRING)

FCB Banks

Seasonal Tax Preparer

Edwardsville, IL · On-site

$20 - $32/hr

We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and ...

FCB Banks

Seasonal Tax Preparer

Edwardsville, IL

$20 - $32/hr

We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and ...

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$42.5K

$104.3K

$238.5K

How much do fcb bank jobs pay per year?

As of Jul 6, 2026, the average yearly pay for fcb bank in the United States is $104,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $119,000.00 per year, depending on experience, location, and employer.

What can I expect in terms of team collaboration and training when starting a position at FCB Bank?

When you join FCB Bank, you can expect to work in a collaborative team environment where communication and teamwork are highly valued. New hires typically undergo comprehensive onboarding and training programs to familiarize themselves with the bank's systems, compliance protocols, and customer service standards. Teams often work closely across departments, such as tellers, loan officers, and branch managers, to ensure excellent customer service and operational efficiency. Regular meetings, mentorship opportunities, and ongoing professional development are common, supporting both new and experienced employees in their growth.

What is the difference between Fcb Bank vs Loan Officer?

AspectFcb BankLoan Officer
CredentialsBanking licenses, possibly some certificationsLoan origination licenses, certifications like NMLS
Work EnvironmentBank branches, customer service, financial advisingLoan application processing, client meetings, sales
Employer & IndustryFinancial institutions, banking industryMortgage companies, banks, lending institutions

Fcb Bank and Loan Officers both work within the banking and financial services industry. While Fcb Bank employees may include various roles, Loan Officers specifically focus on evaluating and approving loan applications, often requiring specialized licensing. Both roles involve customer interaction and financial knowledge, but Loan Officers are more specialized in lending processes, whereas Fcb Bank employees may have broader banking responsibilities.

What are the key skills and qualifications needed to thrive as a bank employee at FCB Bank, and why are they important?

To thrive as a bank employee at FCB Bank, you need strong financial acumen, attention to detail, and typically a degree in finance, business, or a related field. Familiarity with banking software, customer relationship management systems, and compliance protocols is essential. Exceptional customer service, problem-solving skills, and integrity help employees build trust and address client needs effectively. These competencies ensure efficient operations, regulatory compliance, and high-quality customer experiences in the banking sector.

What is FCB Bank?

FCB Bank, or First Community Bank, is a financial institution that provides a range of banking services including personal and business accounts, loans, mortgages, and online banking. The bank focuses on serving local communities with tailored financial products and customer service. FCB Bank aims to support personal and business financial goals by offering accessible and secure banking solutions.
More about Fcb Bank jobs
What are the most commonly searched types of Fcb Bank jobs? The most popular types of Fcb Bank jobs are:
What states have the most Fcb Bank jobs? States with the most job openings for Fcb Bank jobs include:
What job categories do people searching Fcb Bank jobs look for? The top searched job categories for Fcb Bank jobs are:
Fcb Bank jobs near you
Infographic showing various Fcb Bank job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $104,282 per year, or $50.1 per hour.
Customer Service Representative - Data Ops

Customer Service Representative - Data Ops

FCB Banks

Swansea, IL • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Classification: Non-Exempt/Hourly
Job Type: Full-Time
Location: Swansea Data Operations; 2610 N. Illinois St., Swansea, IL 62226
Reports To: Assistant Vice President of Computer Operations
ABOUT US:
FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.
JOB SUMMARY:
A Customer Service Representative handles customer service inquiries by telephone, e-mail and US mail to ensure quality customer service and production standards are met. They utilize technical skills and general knowledge of product requirements, benefits, features policies and procedures to resolve customer inquiries. They engage in proactive problem solving and resolution in regard to all online transactions including online banking, mobile banking and bill pay products and utilize knowledge based on experience to research possible fraud and system issues related to all customer transactions. A successful Customer Service Representative uses tact and experience-based knowledge to resolve customer complaints and explains specific policies and procedures related to customer transactions and bank products and services.
ESSENTIAL JOB DUTIES:
  • Handles customer inquiries via telephone, e-mail and US mail: Answers questions about accounts, products, services and bank policies.
  • Authenticates callers: Ensures customers and the bank are protected from fraud attempts and takes additional steps to mitigate risk.
  • Resolves issues: Researches and resolves customer service issues and refers customer to the right individual or department for help.
  • Promotes products: Informs customers about services and products that can benefit them.
  • Maintains compliance: Complies with banking regulations, including bank secrecy, anti-money laundering laws, Reg CC, Reg D, Reg E, and more.
  • Educates customers: Explains bank policies, procedures, products and services in a way the listener can understand.
  • Assists bank employees and management with inquiries regarding electronic banking services, online bill payment, debit cards, debit card fraudulent transactions and more.
  • Provides excellent, prompt, efficient, customer service to banking customers by performing duties such as resetting passwords, customer training and customer correspondence.
  • Trains and supports all electronic banking products and services. Identifies compatibility of customer operating systems and internet browsers with requirements adequate for online banking product to support customer usage.
  • Utilizes various internal and external applications, including Premier Navigator, Director, Client Central, and other systems to support inquiries related to accounts, debit cards or online banking access.
  • Acts as support for debit card disputes, inquiries regarding transactions, limit increases, stop payment requests and potentially fraudulent activity, escalating when necessary.
  • Log customer interactions and maintenance activity in bank's CRM software.
  • Ensures confidentiality of customer information in every situation.
  • Routinely maintains accounts according to customer requests.
  • Works as a team to follow up on all customer questions or issues promptly.
  • Investigates fraud or other issues related to all bank transactions including ATM and debit cards.
  • Reviews exception reports for possible fraud or security problems.
  • Scans documents for research and record retention.
  • Other duties as assigned by management.
TECHNICAL SKILLS NEEDED:
  • Strong and professional communication skills - verbal and written.
  • Ability to display proper phone etiquette and customer service skills.
  • Strong writing skills - uses accurate word usage, grammar, spelling, and punctuation in all written correspondence.
  • Strong listening skills - must be able to listen and comprehend customer inquiries or concerns to provide a valuable solution.
  • Strong technology skills, along with working knowledge of Microsoft Office (Word, Excel), traditional office products (copiers, fax machines, ten-keys, phones, etc.) and Mobile Apps and various computer programs.
  • Conflict Resolution: Remains professional when dealing with challenging situations.
  • Problem Solving - Identifies and resolves problems timely and able to troubleshoot errors.
  • Ability to work independently and as part of a team.
  • Teamwork - contributes to building a positive team spirit.
  • Good understanding of the banking industry, regulations, policies and best practices.
  • Quick learner, self-starter, and effective at managing and prioritizing multiple tasks.
  • Organized, detail-oriented and analytical.
  • Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss to the Bank
QUALIFICATIONS:
  • High School Diploma or equivalent
  • Associate or bachelor's Degree in relevant field (preferred)
  • 1 - 3 years of financial services industry experience
  • 3 - 5 years of customer service experience, preferably in a call-center environment
WORKING CONDITIONS:
  • Ability to lift and carry up to 15 lbs.
  • Constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators and fax machines.
  • Availability to work during call center operating hours (i.e. Monday - Friday 8:00 am - 7:00 pm; Saturdays on rotation 8:00am - 3:00 pm).
  • Occasionally requires local travel including offsite trainings and meetings.
  • Regularly remains in a stationary position at least 50% of the time.
  • Constantly moves to access supplies and equipment and to assist coworkers - Cubicle environment with open team communication and training opportunities.
  • While performing the duties of this job, the employee is constantly required to talk or hear.
  • Constantly required to use hands to handle or feel and reach with hands and arms.
  • Ability to work under extreme pressure.
  • Ability to multi-task, work in a fast-paced, changing environment and maintain a commitment to accuracy and timeliness.
  • Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from their supervisor.
BENEFITS:
  • $18 - $23 per hour, eligible for performance-based bonuses and incentives
  • Health, Dental, Vision Insurance
  • Group Life Insurance 1x annual salary, 100% paid by the bank
  • Long-Term Disability insurance, 25% paid by the bank
  • Voluntary Life Insurance and Accidental Death and Dismemberment Insurance
  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
  • Employee Assistance Program, Travel Assistance and Life Services Tool Kit
  • Paid time off including Vacation, Personal and Sick leave
  • Partially paid Parental Leave for eligible employees
  • 401(k) with company match for eligible employees
DISCLAIMER:
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.
FCB Banks retains the right to change or assign other duties to this position.
Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.
In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.
Applicants have rights under Federal Employment Laws
Equal Employment Opportunity Poster https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Equal Employment Opportunity Supplement https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Family and Medical Leave Act (FMLA) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
Employee Polygraph Protection Act https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

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