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Family Experience Director Jobs (NOW HIRING)

Phoenix Senior Living

Resident Care Associate

Dalton, GA · On-site

$13.25 - $16/hr

Every other weekend required 7am-3pm ; 3pm-11pm; 11pm-7am The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.

Phoenix Senior Living

Resident Care Associate

Somerset, KY · On-site

$11 - $13.25/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Dalton, GA · On-site

$13.25 - $16/hr

Every other weekend required 7am-3pm ; 3pm-11pm; 11pm-7am The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.

Phoenix Senior Living

Resident Care Associate

Jasper, GA · On-site

$13.25 - $15.75/hr

Every other weekend required; 7a-3p, 3p-11p, 11p-7a; full-time, part-time, PRN The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family ...

Phoenix Senior Living

Caregiver

Milton, GA · On-site

$13.50 - $17/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Marietta, GA · On-site

$14.25 - $17.25/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

CNA

Blue Ridge, GA

$13 - $16.75/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Canton, GA · On-site

$12.50 - $15/hr

Hiring for Full and Part Time positions The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident ...

Phoenix Senior Living

Resident Care Associate

Decatur, AL · On-site

$12.25 - $14.75/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Canton, GA · On-site

$12.50 - $15/hr

Hiring for Full and Part Time positions The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident ...

Phoenix Senior Living

CNA

Blue Ridge, GA · On-site

$13 - $16.75/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Loganville, GA · On-site

$13 - $15.50/hr

Every other weekend and holidays required PT 7a-3p and 11p-7a, also FT 3p-11p The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family ...

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Family Experience Director information

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$57K

$186.4K

$331K

How much do family experience director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for family experience director in the United States is $186,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $249,500.00 per year, depending on experience, location, and employer.

What is a Family Experience Director?

A Family Experience Director is a professional responsible for overseeing and enhancing the experiences of families within an organization, such as a church, hospital, or community center. Their role often involves coordinating family-oriented programs, managing events, and ensuring that families feel welcomed and engaged. They work closely with staff and volunteers to create supportive environments and may also handle communication and outreach to families. The goal is to foster positive relationships and improve overall satisfaction for families involved with the organization.

What are the key skills and qualifications needed to thrive as a Family Experience Director?

To thrive as a Family Experience Director, you need expertise in program management, hospitality, and customer service, often supported by a degree in hospitality, communications, or a related field. Familiarity with CRM systems, event management software, and feedback analysis tools is typically required. Outstanding interpersonal skills, emotional intelligence, and creative problem-solving set top candidates apart. These abilities are crucial for creating welcoming environments and ensuring positive, memorable experiences for families in various organizational settings.

How does a Family Experience Director typically collaborate with other departments to enhance guest satisfaction?

A Family Experience Director often works closely with teams such as guest services, marketing, and operations to ensure that family-focused programs and amenities are seamlessly integrated into the overall experience. This collaboration involves regular meetings to align on goals, sharing feedback from families, and coordinating special events or initiatives. By fostering strong interdepartmental communication, the Family Experience Director ensures that all touchpoints for families are engaging, consistent, and exceed expectations, ultimately leading to higher guest satisfaction and repeat visits.

What is the difference between Family Experience Director vs Family Program Coordinator?

AspectFamily Experience DirectorFamily Program Coordinator
CredentialsTypically requires a bachelor's degree in social work, education, or related field; experience in family servicesUsually requires a bachelor's degree; entry-level or mid-level experience in family programs
Work EnvironmentLeadership role overseeing family programs, often in community centers, nonprofits, or educational institutionsAssists in implementing family programs, working closely with families and staff
Employer & IndustryNonprofits, educational institutions, community organizationsSimilar settings, often within larger organizations or agencies
Search & Comparison IntentUnderstanding leadership roles in family servicesLearning about program implementation and coordination

The Family Experience Director typically holds a leadership position with strategic responsibilities in family services, requiring more experience and credentials. In contrast, the Family Program Coordinator focuses on executing family programs and supporting families directly. Both roles are vital in family-focused organizations but differ in scope and seniority.

What does a Family Experience Director do?

A Family Experience Director oversees programs and activities designed to engage families and enhance their overall experience within an organization or venue. They coordinate events, manage staff, and ensure a family-friendly environment, often utilizing customer service and organizational skills to meet family needs and improve satisfaction.
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Cities with the most Family Experience Director job openings:

What states have the most Family Experience Director jobs?

States with the most job openings for Family Experience Director jobs include:

What job categories do people searching Family Experience Director jobs look for?

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Family Experience Director jobs near you
Infographic showing various Family Experience Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $186,382 per year, or $89.6 per hour.

Resident Care Associate

Phoenix Senior Living

Dalton, GA • On-site

$13.25 - $16/hr

Full-time

Re-posted 2 days ago

Phoenix Senior Living rating

4.1

Company rating: 4.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

237th of 242 rated social care providers

Job description

Description

The Retreat at Dalton is hiring Resident Care Associates to join their team!

Shift Details:

Mon-Fri; Every other weekend required

7am-3pm ; 3pm-11pm; 11pm-7am


The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.

PURPOSE

Resident Care Associate | CNA

The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and

Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident's Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.

PRINCIPLE DUTIES AND RESPONSIBILITIES

RESIDENT CARE

Resident Care Associate | CNA

  • Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested
  • Follows the hydration schedule established for the residents is maintained during the shift
  • Completes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.
  • Knows and complies with all resident rights
  • Initiates, assigns, and assist with activities, as appropriate
  • Check all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in condition
  • Uses proper sanitary procedures and universal precautions
  • Checks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checked
  • Assist with conducting laundry rooms, common areas - including bathrooms - checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)
  • Completes all ADLs for assigned residents according to the resident's Personalized Service Plan (PSP)
  • Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bells

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Resident Care Associate | CNA

  • High School education preferred and may be required by the state
  • Previous experience working with elders or disabled individuals, preferred
  • Must be at least 18 years of age to perform the personal care aspects of the RCA position
  • Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred
  • Ability to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times


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