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Family Experience Director Jobs (NOW HIRING)

SYUFY GROUP

Member Experience Director

Houston, TX · On-site

Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun ... The Member Experience Director takes ownership of the membership acquisition process from beginning ...

Chick-Fil-A

Guest Experience Director

Santee, CA · On-site

$26 - $28/hr

Guest Experience Directors oversee guest-facing systems including Customer Experience Monitor (CEM ... Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We ...

Phoenix Senior Living

Resident Care Associate

Madison, AL · On-site

$13.50 - $16.25/hr

Weekend Only - Every Saturday & Sunday Required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE ...

Phoenix Senior Living

Resident Care Associate

Covington, LA · On-site

$13 - $15.50/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Caregiver

Milton, GA · On-site

$13.50 - $17/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Paducah, KY · On-site

$11.75 - $14/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

CNA

Blue Ridge, GA · On-site

$13 - $16.75/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Somerset, KY · On-site

$11 - $13.25/hr

Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident Care ...

Phoenix Senior Living

Resident Care Associate

Hopkinsville, KY · On-site

$12.75 - $15.25/hr

Every other weekend required, PRN and 2nd Shift 2:00 pm to 10:00 pm The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience ...

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Family Experience Director information

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$57K

$186.4K

$331K

How much do family experience director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for family experience director in the United States is $186,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $249,500.00 per year, depending on experience, location, and employer.

What is a Family Experience Director?

A Family Experience Director is a professional responsible for overseeing and enhancing the experiences of families within an organization, such as a church, hospital, or community center. Their role often involves coordinating family-oriented programs, managing events, and ensuring that families feel welcomed and engaged. They work closely with staff and volunteers to create supportive environments and may also handle communication and outreach to families. The goal is to foster positive relationships and improve overall satisfaction for families involved with the organization.

What are the key skills and qualifications needed to thrive as a Family Experience Director?

To thrive as a Family Experience Director, you need expertise in program management, hospitality, and customer service, often supported by a degree in hospitality, communications, or a related field. Familiarity with CRM systems, event management software, and feedback analysis tools is typically required. Outstanding interpersonal skills, emotional intelligence, and creative problem-solving set top candidates apart. These abilities are crucial for creating welcoming environments and ensuring positive, memorable experiences for families in various organizational settings.

How does a Family Experience Director typically collaborate with other departments to enhance guest satisfaction?

A Family Experience Director often works closely with teams such as guest services, marketing, and operations to ensure that family-focused programs and amenities are seamlessly integrated into the overall experience. This collaboration involves regular meetings to align on goals, sharing feedback from families, and coordinating special events or initiatives. By fostering strong interdepartmental communication, the Family Experience Director ensures that all touchpoints for families are engaging, consistent, and exceed expectations, ultimately leading to higher guest satisfaction and repeat visits.

What is the difference between Family Experience Director vs Family Program Coordinator?

AspectFamily Experience DirectorFamily Program Coordinator
CredentialsTypically requires a bachelor's degree in social work, education, or related field; experience in family servicesUsually requires a bachelor's degree; entry-level or mid-level experience in family programs
Work EnvironmentLeadership role overseeing family programs, often in community centers, nonprofits, or educational institutionsAssists in implementing family programs, working closely with families and staff
Employer & IndustryNonprofits, educational institutions, community organizationsSimilar settings, often within larger organizations or agencies
Search & Comparison IntentUnderstanding leadership roles in family servicesLearning about program implementation and coordination

The Family Experience Director typically holds a leadership position with strategic responsibilities in family services, requiring more experience and credentials. In contrast, the Family Program Coordinator focuses on executing family programs and supporting families directly. Both roles are vital in family-focused organizations but differ in scope and seniority.

What does a Family Experience Director do?

A Family Experience Director oversees programs and activities designed to engage families and enhance their overall experience within an organization or venue. They coordinate events, manage staff, and ensure a family-friendly environment, often utilizing customer service and organizational skills to meet family needs and improve satisfaction.
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Family Experience Director jobs near you
Infographic showing various Family Experience Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $186,382 per year, or $89.6 per hour.

Regional Director of Family Experience & Programming

Elite Sports Clubs

Milwaukee, WI • On-site

Full-time

Retirement, PTO

Re-posted 6 hours ago

Job description

Join our team if you're passionate about creating exceptional family experiences and leading programs that bring energy, connection, and lasting memories to our clubs. At Elite Sports Clubs, we bring people together through fitness, sports, and fun across our Milwaukee-area locations. Our clubs are built on community-where members of all ages can belong, grow, and feel their best. We offer competitive compensation, 401k, PTO, childcare benefits, free club membership, service discounts, and more.
As our Regional Director of Family Experience & Programming, you'll play a key leadership role in shaping and elevating the family experience across multiple club locations. You'll oversee childcare, playroom, camps, and youth programming, while also helping to create a vibrant, engaging environment that families look forward to being part of year-round.
You'll set the vision for how families experience our clubs-supporting club-level leaders, building strong teams, and ensuring programs are fun, well-run, and consistently high-quality. This role blends strategic leadership, operational oversight, and hospitality to deliver experiences that feel organized, energetic, and aligned with the Elite brand.
You'll guide front-line teams, establish clear standards, drive enrollment and retention, and ensure safety and compliance across all areas. You'll also lead seasonal camp planning, staffing, training, and ongoing program development-continuously evolving offerings to meet the needs of our members and create meaningful, memorable experiences.
Key skills: multi-site leadership, recreational program development, camp operations, team development, safety and compliance oversight, budgeting and enrollment growth, communication, creativity, and hospitality-driven leadership.

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