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Verisk

UX Director

Lehi, UT · Hybrid

As User Experience (UX) Director, you lead the vision, strategy, and practice for UX Design and UX ... All members of the Verisk Analytics family of companies are equal opportunity employers. We ...

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Member Experience Director

Southgate, MI · On-site

Family-friendly Work Environment * Employee Assistance Program & Retirement Plan General Function Under the guidance of the Associate Executive Director, the Member Experience Director supports all ...

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Family Experience Director information

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$57K

$186.4K

$331K

How much do family experience director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for family experience director in the United States is $186,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $249,500.00 per year, depending on experience, location, and employer.

What is a Family Experience Director?

A Family Experience Director is a professional responsible for overseeing and enhancing the experiences of families within an organization, such as a church, hospital, or community center. Their role often involves coordinating family-oriented programs, managing events, and ensuring that families feel welcomed and engaged. They work closely with staff and volunteers to create supportive environments and may also handle communication and outreach to families. The goal is to foster positive relationships and improve overall satisfaction for families involved with the organization.

What are the key skills and qualifications needed to thrive as a Family Experience Director?

To thrive as a Family Experience Director, you need expertise in program management, hospitality, and customer service, often supported by a degree in hospitality, communications, or a related field. Familiarity with CRM systems, event management software, and feedback analysis tools is typically required. Outstanding interpersonal skills, emotional intelligence, and creative problem-solving set top candidates apart. These abilities are crucial for creating welcoming environments and ensuring positive, memorable experiences for families in various organizational settings.

How does a Family Experience Director typically collaborate with other departments to enhance guest satisfaction?

A Family Experience Director often works closely with teams such as guest services, marketing, and operations to ensure that family-focused programs and amenities are seamlessly integrated into the overall experience. This collaboration involves regular meetings to align on goals, sharing feedback from families, and coordinating special events or initiatives. By fostering strong interdepartmental communication, the Family Experience Director ensures that all touchpoints for families are engaging, consistent, and exceed expectations, ultimately leading to higher guest satisfaction and repeat visits.

What is the difference between Family Experience Director vs Family Program Coordinator?

AspectFamily Experience DirectorFamily Program Coordinator
CredentialsTypically requires a bachelor's degree in social work, education, or related field; experience in family servicesUsually requires a bachelor's degree; entry-level or mid-level experience in family programs
Work EnvironmentLeadership role overseeing family programs, often in community centers, nonprofits, or educational institutionsAssists in implementing family programs, working closely with families and staff
Employer & IndustryNonprofits, educational institutions, community organizationsSimilar settings, often within larger organizations or agencies
Search & Comparison IntentUnderstanding leadership roles in family servicesLearning about program implementation and coordination

The Family Experience Director typically holds a leadership position with strategic responsibilities in family services, requiring more experience and credentials. In contrast, the Family Program Coordinator focuses on executing family programs and supporting families directly. Both roles are vital in family-focused organizations but differ in scope and seniority.

What does a Family Experience Director do?

A Family Experience Director oversees programs and activities designed to engage families and enhance their overall experience within an organization or venue. They coordinate events, manage staff, and ensure a family-friendly environment, often utilizing customer service and organizational skills to meet family needs and improve satisfaction.
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Family Experience Director jobs near you
Infographic showing various Family Experience Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $186,382 per year, or $89.6 per hour.

Assistant Family Experience Director

Phoenix Senior Living

Springfield, MO • On-site

Full-time

Re-posted 7 days ago

Phoenix Senior Living rating

4.1

Company rating: 4.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

237th of 242 rated social care providers

Job description

Description

The Bungalows at Chesterfield Village is seeking an Assistant Family Experience Director to join their team!

The Assistant Family Experience Director reports directly to the Wellness Director.

Shift Details

Mon-Fri ; Every other weekend required

PURPOSE

Scheduling

The Assistant Family Experience Director is responsible for providing leadership and management support of the Assisted Living, Memory Care, and Programming. The AFED is a working leader in the day to day operations directly supervising and assisting the Assisted Living and Memory Care team. This position promotes and integrates the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors' lives we serve through ensuring all dimensions (emotional, sense of purpose, physical, social, intellectual and spiritual) are incorporated into the services we provide and embrace.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Scheduling

Resident Care

  • Supports with the Planning, organizing, developing the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations
  • Assist with facilitating the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices
  • Assist with maintaining updated Resident Service Information (via book and/or electronic database) according to Phoenix policy
  • Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels
  • Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available through the day and evening with resident care associate participation

Understands the recognition of resident changes in condition, takes appropriate action

SKILLS AND ABILITIES

Scheduling

  • Demonstrated ability to schedule, orientate and train staff
  • Understanding of infection control procedures
  • Demonstrate the ability to Plan and Organize
  • Demonstrate the ability to Multi task and Manage Stress
  • Proficient in using MS Office
  • Understands and assist with development and implementation of Personalized Service Plans
  • Understands advanced directives and end-of-life care
  • Understands and embraces the assisted living philosophy
  • Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
  • Is proficient in time management skills and adherence to deadlines
  • Has exceptional grammar and documentation skills
  • Understands basic concepts of risk management


Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

  • Education: Associate degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred. 
  •  1 - 3 years department supervisory experience in senior living/skilled nursing as well as demonstrated supervisory skills which may include supervising and responsibility of shift/daily operations
  •  Must have demonstrated Leadership capabilities
  •  Extensive knowledge and experience in Assisted Living industry and Dementia care

SKILLS AND ABILITIES

Scheduling

  •  Demonstrated ability to schedule, orientate and train staff
  •  Understanding of infection control procedures
  •  Demonstrate the ability to Plan and Organize
  •  Demonstrate the ability to Multi task and Manage Stress
  •  Proficient in using MS Office
  •  Understands and assist with development and implementation of Personalized Service Plans
  •  Understands advanced directives and end-of-life care
  •  Understands and embraces the assisted living philosophy
  •  Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
  •  Is proficient in time management skills and adherence to deadlines
  •  Has exceptional grammar and documentation skills
  •  Understands basic concepts of risk management

PHYSICAL REQUIREMENTS

In an 8 hour workday, associate may stand / walk:

        Hours at one time: 0 - 2

        Total hours/ day: 4 - 6

In an 8 hour workday, associate may sit:

        Hours at one time: 0 - 1

        Total hours/ day: 2 - 4

In an 8 hour workday, associate may drive: 

         30-60 minutes, 1 - 2 times a week

Associate will support / assist: (Maximum lbs)  

         Frequency: 100 lbs

         Occasionally: 200 lbs

Associate will lift / carry (Maximum lbs) 

         Frequency: 40 lbs

         Occasionally: 70 lbs

         Height of lift: 3 - 4 feet

         Distance of carry: 30 yards

Associate will use hands for repetitive:

          Simple grasping, pushing, and pulling, fine manipulation

Associate should be able to:

          Bend: Frequently

          Squat: Frequently

          Kneel: Frequently

          Climb:Frequently

          Reach:Occasionally, 3 feet


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