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Fnol Representative Jobs (NOW HIRING)

LOYALTY MGA LLC

FNOL Representative

Miami, FL

$15.25 - $20.75/hr

As a First Notice of Loss (FNOL) Customer Service Representative , you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

UNIVISTA HOLDINGS LLC

FNOL Representative

Miami, FL

$15.25 - $20.75/hr

As a First Notice of Loss (FNOL) Customer Service Representative , you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This ...

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$24.5K

$44.2K

$77K

How much do fnol representative jobs pay per year?

As of Jul 19, 2026, the average yearly pay for fnol representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by FNOL Representatives when handling initial claim reports, and how can these be managed effectively?

FNOL (First Notice of Loss) Representatives often encounter challenges such as managing high call volumes, dealing with distressed customers, and ensuring accurate data collection during initial claim intake. To manage these effectively, representatives rely on strong communication skills, empathy, and attention to detail. Collaborating closely with claims adjusters and using robust claim management systems helps streamline the process and ensures that critical information is captured correctly, setting the stage for efficient claims resolution.

What is an FNOL Representative?

An FNOL (First Notice of Loss) Representative is a professional who assists customers in reporting initial insurance claims after an incident such as an accident, theft, or damage. They gather essential details about the event, guide policyholders through the claims process, and ensure that all necessary information is recorded accurately and efficiently. FNOL Representatives often work in call centers or claims departments for insurance companies, playing a crucial role in providing customer support during stressful situations. Their work helps expedite the claims process and sets the stage for a smooth resolution.

What is the difference between Fnol Representative vs Claims Adjuster?

AspectFnol RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; insurance licensing often preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice or remote; customer service-focusedField or office; investigative and evaluative
Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search IntentUnderstanding entry-level claims rolesEvaluating claims and determining payouts

Fnol Representatives primarily handle initial customer contact and gather information after an incident, focusing on customer service. Claims Adjusters evaluate the details of claims, investigate damages, and determine compensation. While both roles are essential in the insurance process, Fnol Representatives are more customer-facing and entry-level, whereas Claims Adjusters perform detailed assessments and often require more specialized certifications.

What are the key skills and qualifications needed to thrive as a FNOL (First Notice of Loss) Representative, and why are they important?

To thrive as a FNOL Representative, you need strong customer service skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and call center telephony is typically required. Excellent communication, active listening, and problem-solving abilities help you efficiently handle sensitive situations and support distressed customers. These skills are crucial for accurately capturing claim information, ensuring a smooth claims process, and providing empathetic support during customers’ times of need.
More about FNOL Representative jobs
What states have the most Fnol Representative jobs? States with the most job openings for Fnol Representative jobs include:
What job categories do people searching Fnol Representative jobs look for? The top searched job categories for Fnol Representative jobs are:
FNOL Representative jobs near you
Infographic showing various Fnol Representative job openings in the United States as of July 2026, with employment types broken down into 10% Internship, 47% As Needed, 4% Full Time, 37% Nights, and 2% Summer. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

FNOL Representative

LOYALTY MGA LLC

Miami, FL

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position demands compassion, empathy, and strong communication skills, particularly when handling sensitive situations. Join our growing organization, where every team member is encouraged to learn, grow, and lead!

Responsibilities:

  • Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
  • Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
  • Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
  • Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
  • Collaborate with team members and work independently to ensure the timely and accurate handling of FNOL claims.

Requirements:

  • High School Diploma or G.E.D.
  • Bilingual in English and Spanish is required.
  • Active insurance adjuster’s license preferred; must obtain and maintain as needed.
  • Strong customer service and communication skills.
  • Basic proficiency in Microsoft Office.
  • High school diploma 
  • Committed to delivering exceptional customer service and driving customer satisfaction.
  • Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
  • Eager to advance career with a reliable company and contribute to a growing organization.
  • Enjoy working collaboratively with a team as well as independently.
  • high school diploma.
  • Bilingual proficiency

ABOUT US

We are a fast-growing bilingual insurance organization supporting clients throughout Florida. Our claims team helps families and businesses navigate unexpected events with confidence by providing accurate assessments, timely communication, and solutions tailored to each situation.

We take pride in offering a claims experience that is supportive, efficient, and built around real customer needs. We are not your average insurance agency. We invest in our people, recognize performance, and provide clear opportunities for career growth.

If you are bilingual, detail oriented, and motivated to build a rewarding career in claims adjusting, you have found the right team.

WHY JOIN US

We know talented bilingual professionals have options. Here is what makes us different:

• Real base pay — Competitive salary based on your experience and license

• Medical Insurance — Comprehensive health coverage for you

• Dental & Vision — Full dental and vision plans included

• Supplemental Plans — Voluntary supplemental options available

• Basic Life Insurance — Company-paid life insurance policy

• 401(k) with Match — We invest in your retirement savings too

• Paid Time Off — 2.5 weeks of PTO to start, growing with tenure

• Sick Time — Dedicated sick time, separate from your PTO

• Performance Bonus — Structured plan tied directly to your results

• Employee Referral Program — Earn rewards for bringing great talent in

OUR CORE VALUES — “The harder we work, the luckier we are.”

• PROTECT — We ensure the safety of our communities with robust, comprehensive insurance options.

• HELP — Our agents provide swift, personalized support to guide every client through their options.

• PROMOTE — We invest in our workforce with career paths and training for aspiring agents.

• BUILD — Every client relationship is built on trust and transparency, tailored to individual needs.

• EDUCATE & GUIDE — We empower clients to make informed insurance decisions with clarity.

• PROVIDE — Affordable, innovative insurance solutions made accessible through tools like our app.

READY TO MAKE YOUR MOVE?

We are building a team of motivated bilingual professionals who want their effort to show in their paycheck.

Apply today. Interviews scheduled promptly. Bring your license, your drive, and your ambition.

Apply