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Executive Technical Support Engineer Jobs in Georgia

RELX

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

Fortinet

Technical Support Specialist

Atlanta, GA

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$85 - $120/hr

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

You'll be the technical escalation point for our support team -- the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work -- while also mentoring less experienced engineers ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Manage the application support engineers, providing line management, mentoring and engagement ... Provide technical support to customers and serve as an escalation point both internally and ...

Global-E

Technical Support Team Lead

Atlanta, GA · On-site

Manage the application support engineers, providing line management, mentoring and engagement ... Provide technical support to customers and serve as an escalation point both internally and ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

You'll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

You'll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and ...

Montra

Senior Support Engineer

Atlanta, GA

You'll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

$90 - $130/hr

You'll be the technical escalation point for our support team -- the person Tier 1/2 engineers turn to when a problem needs deeper root‑cause work -- while also mentoring less experienced engineers ...

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All JobsTechnical Support Engineer JobsExecutive Technical Support Engineer JobsExecutive Technical Support Engineer Jobs in Georgia

Executive Technical Support Engineer information

What is an executive technical support engineer?

Executive Technical Support Engineers are specialized professionals who provide high-level technical assistance to key clients, often including executives or major business customers. They handle complex technical issues, ensure rapid resolution, and coordinate with internal teams to address critical problems. Their role often involves direct communication with senior stakeholders, delivering tailored solutions, and maintaining strong client relationships. These engineers typically possess deep technical expertise and excellent communication skills to navigate both technical and business challenges.

What are the key skills and qualifications needed to thrive as an executive technical support engineer?

To thrive as an Executive Technical Support Engineer, you need deep technical expertise in troubleshooting software and hardware issues, a relevant degree in IT or engineering, and experience with enterprise systems. Familiarity with ticketing platforms, remote support tools, and certifications like CompTIA, Microsoft, or Cisco are typically required. Exceptional problem-solving abilities, strong communication, and customer-centricity help build trust and resolve complex issues efficiently. These skills ensure high-quality support for executive clients, uphold service standards, and minimize business disruptions.

What are some common challenges faced by executive technical support engineers in resolving high-priority client issues?

Executive Technical Support Engineers often handle complex, high-impact technical issues for key clients. A common challenge is balancing the need for rapid response with thorough problem analysis, as these cases can require deep product knowledge and cross-team collaboration. Additionally, managing client expectations and communicating technical solutions to non-technical stakeholders can be demanding. Staying updated on evolving technologies and company products is essential for success in this fast-paced environment.

What does an executive technical support engineer do?

An executive technical support engineer provides high-level technical assistance to clients or internal teams, resolving complex issues related to hardware, software, or network systems. They often serve as a liaison between technical teams and executive stakeholders, utilizing troubleshooting skills and technical knowledge to ensure optimal system performance and customer satisfaction.

What are the most commonly searched types of Technical Support Engineer jobs in Georgia?

The most popular types of Technical Support Engineer jobs in Georgia are:

What are popular job titles related to Executive Technical Support Engineer jobs in Georgia?

For Executive Technical Support Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Executive Technical Support Engineer jobs in Georgia look for?

The top searched job categories for Executive Technical Support Engineer jobs in Georgia are:

What cities in Georgia are hiring for Executive Technical Support Engineer jobs?

Cities in Georgia with the most Executive Technical Support Engineer job openings:

Executive Technical Support Engineer jobs near you

Technical Support Specialist

Lexisnexis Risk Solutions

Alpharetta, GA • On-site

$44K - $74K/yr

Full-time

Re-posted 15 days ago

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

Explore our passion for discovery.

Global organizations, including law enforcement agencies, government entities, and enterprise customers, rely on our solutions to address complex data and investigative challenges. Our team is dedicated to helping customers reduce risk, improve operational efficiency, and uncover critical insights through innovative technology.

We foster a collaborative, adaptable, and customer-focused culture where employees are empowered to drive change, solve meaningful problems, and work alongside talented professionals across Engineering, Sales, Product, and Support teams. With customers in more than 100 countries, we are committed to delivering exceptional service and continuous innovation.


About the Role

We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide expert application and technical support for law enforcement customers. In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain, configure, and optimize mission-critical software applications.

You will work directly with customers to resolve technical issues, configure system settings, troubleshoot data exports, and support software implementations. This position requires close collaboration with Engineering, Product, and Sales teams to ensure customer success and continuous process improvement.

Work Schedule: Monday-Friday, 11:00 a.m. - 8:00 p.m. EST


Responsibilities
  • Provide technical support and troubleshooting for law enforcement software applications and related systems.
  • Respond to customer inquiries and service requests via email and other support channels.
  • Communicate directly with law enforcement agencies to resolve technical and operational issues.
  • Configure customer environments using administrative software tools to meet agency requirements.
  • Investigate and resolve data export and application-related issues.
  • Handle escalated customer service and technical support cases.
  • Perform network configuration, workstation installations, and COMM server configuration for TSA-related positions.
  • Assist customers with software installation, configuration, and training activities.
  • Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR, and Command Center applications.
  • Develop and maintain training materials that enable customers to maximize system effectiveness and end-user support capabilities.
  • Partner with Engineering and Sales teams to streamline support processes and improve customer outcomes.
  • Participate in product launch readiness activities and customer deployment planning.
  • Serve as a subject matter expert for supported platforms, product enhancements, and system changes through ongoing collaboration with product owners and management.
RequirementsEducation & Experience
  • Associate degree, technical/vocational degree, or equivalent experience.
  • Minimum of 2 years of customer service experience in a contact center or technical support environment.
  • Minimum of 2 years of law enforcement experience (sworn or non-sworn), or 2 years of experience supporting Police Records Management Systems (RMS) or similar public safety applications.
  • Military experience of 4 years may be considered in lieu of law enforcement experience.
  • Experience supporting web-based applications and enterprise software solutions.
Technical Skills
  • Knowledge of law enforcement operations, objectives, and technology requirements.
  • Experience with Records Management Systems (RMS) and related law enforcement applications.
  • Proficiency with Microsoft Office and Windows-based business applications.
  • Familiarity with HTML, XML, and networking technologies, including VPNs.
  • Proven troubleshooting, diagnostic, and problem-solving skills.
  • Experience with software installation, configuration, and system support.
Professional Skills
  • Exceptional customer service and relationship management skills.
  • Excellent written and verbal communication abilities.
  • Proven presentation and training skills with the ability to educate technical and non-technical audiences.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proven ability to collaborate cross-functionally with technical and business stakeholders.
  • Self-motivated, adaptable, and committed to delivering outstanding customer experiences.
    U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

    We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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