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Executive Support Jobs in Springfield, VA (NOW HIRING)

Marriott

Executive Support Manager

Bethesda, MD · On-site

JOB SUMMARY The Executive Support Manager is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the CEO ...

Marriott

Manager, Executive Support

Bethesda, MD

JOB SUMMARY The Manager, Executive Support is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the CEO ...

Marriott

Executive Support Manager

Bethesda, MD

JOB SUMMARY The Executive Support Manager is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the CEO ...

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Executive Support information

See Springfield, VA salary details

$27.7K

$97.7K

$192.2K

How much do executive support jobs pay per year?

As of May 29, 2026, the average yearly pay for executive support in Springfield, VA is $97,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $125,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Executive Support professional, and why are they important?

To thrive as an Executive Support professional, you need excellent organizational skills, attention to detail, and a solid understanding of office administration, typically supported by experience or a relevant certification. Proficiency with calendar management tools, Microsoft Office Suite, and collaboration platforms like Zoom or Slack is essential. Outstanding communication, discretion, and problem-solving abilities are soft skills that differentiate top performers in this role. These skills ensure executives are efficiently supported, confidential information is handled appropriately, and daily operations run smoothly.

What are some common challenges faced by professionals in Executive Support roles and how can they be managed?

Professionals in Executive Support roles often encounter challenges such as managing competing priorities, handling confidential information, and adapting to rapidly changing schedules. Strong organizational skills and clear communication are key to balancing multiple tasks and deadlines. Building a proactive relationship with the executive, anticipating needs, and leveraging technology for scheduling and task management can help address these challenges. Additionally, maintaining discretion and professionalism is crucial when dealing with sensitive information.

What are executive support roles?

Executive support roles involve providing high-level administrative assistance to executives or senior managers within an organization. Tasks typically include managing schedules, organizing meetings, handling correspondence, preparing reports, and coordinating travel arrangements. Executive support professionals often act as a gatekeeper for their executive, ensuring priorities are managed efficiently and confidential information is handled securely. Strong communication, organizational, and problem-solving skills are essential for success in this role.

What is the difference between Executive Support vs Administrative Assistant?

AspectExecutive SupportAdministrative Assistant
Required CredentialsTypically high school diploma; some roles prefer associate or bachelor’s degreeHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentCorporate offices, executive suites, or remote settingsOffice settings, reception areas, or remote work
Employer & Industry UsageUsed across industries to support executives and senior managersCommon in various industries to support daily office functions
Common Search & Comparison IntentFocuses on supporting high-level executives with complex tasksFocuses on general administrative tasks and office support

Executive Support roles typically involve assisting top-level executives with complex scheduling, communication, and project management, often requiring specialized skills. Administrative Assistants handle broader office duties, including clerical tasks and general support. While both roles require organizational skills, Executive Support positions usually demand more experience and specific credentials.

What are the most commonly searched types of Support jobs in Springfield, VA? The most popular types of Support jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Executive Support jobs? Cities near Springfield, VA with the most Executive Support job openings:
Executive Support jobs near you
Infographic showing various Executive Support job openings in Springfield, VA as of May 2026, with employment types broken down into 2% As Needed, 42% Full Time, and 56% Part Time. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $97,718 per year, or $47 per hour.
Executive Support Manager

Executive Support Manager

Marriott

Bethesda, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Fairfield By Marriott rating

5.7

Company rating: 5.7 out of 10

Based on 156 frontline employees who took The Breakroom Quiz

67th of 105 rated hotels

Job description

JOB SUMMARY

The Executive Support Manager is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the CEO and executive stakeholders at Marriott International Headquarters. This role provides direct support for the CEO's office, ensuring seamless technology experiences for executive-level customers. The ideal candidate demonstrates deep technical expertise, outstanding communication, and proven leadership skills to drive operational excellence in a fast-paced, high-impact environment.

In addition, this position will serve as an escalation point for all matters related to executive technical support, working collaboratively with service providers and Global Technology (GT) teams to develop and deliver services that effectively address the needs of the Marriott executive community. 

This role requires flexibility to handle executive support needs that may arise outside of traditional business hours, and may require travel.

CANDIDATE PROFILE

Education and Experience

Required:

  • Bachelor's Degree in Information Technology or equivalent combination of education, technical training, or work/military experience.
  • 5+ years of experience in executive or VIP technical support
  • 3+ years of IT management experience and demonstrated expertise supporting executive-level customers.
  • Advanced understanding of enterprise IT environments (Windows, macOS, mobile, conferencing solutions, cybersecurity best practices).
  • Exceptional troubleshooting skills and the ability to resolve complex issues under pressure.
  • Excellent verbal and written communication, capable of conveying technical information to non-technical audiences and C-suite executives.
  • Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks.
  • High degree of discretion, professionalism, and commitment to confidentiality.
  • Industry certifications such as ITIL, HDI, or PMP are highly desirable.
  • Technical depth and hands-on troubleshooting
  • Leadership and team development
  • Strategic thinking and proactive problem solving
  • Exceptional customer service and interpersonal skills
  • Professionalism and empathy in all interactions, with a customer-centered mindset.
  • Adaptability and resilience in the face of changing priorities or unexpected challenges
  • Keen attention to detail and commitment to quality
  • Innovative thinking and a passion for continuous learning
  • Integrity, discretion, and sound judgment when handling confidential information
  • Professional demeanor and strong leadership skills
  • Ability to manage stressful situations in a calm, courteous, and confident manner
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to utilize metrics and data to improve service quality and team performance
  • Passion for IT and eagerness to stay current with changing technology practices

Other Skills, Attributes and Experience:

CORE WORK ACTIVITIES 

Executive Support Operations:

  • Serve as the direct technical advisor and primary technical point of contact for the CEO and executive leadership, providing swift, discreet resolution of complex technical issues across devices, platforms, and environments and ensuring a superior technology experience.
  • Collaborate with GT teams to coordinate rapid incident response, ensuring minimal disruption for issues affecting the executive community.
  • Act as an escalation point for executive technical matters, coordinating with business customers, service providers, and GT teams to exceed service expectations.
  • Collaborate with GT teams to manage and track software deployments/upgrades, and anticipate technology needs for executives.
  • Build strong relationships with executive assistants, security teams, and other stakeholders. Communicate proactively, providing updates, insights, and recommendations.
  • Maintain rigorous confidentiality, professionalism, and sensitivity in all executive support interactions.
  • Drive continuous improvement through analysis of support metrics, executive feedback, and the implementation of ITIL best practices and innovative solutions.
  • Responsible for overall team development, including new-hire training, ongoing mentoring, and metrics-based performance management.
  • Foster a culture of excellence, collaboration, and continuous learning within the team.

  • Ensure on-call availability for executive support needs outside of standard business hours.

Metrics and KPIs:

  • Lead with data driven analysis and metrics 
  • Respond to and record end user queries using the ServiceNow incident management system 
  • Establish metrics and reporting mechanisms to track team performance and customer satisfaction
  • Track metrics reporting in ServiceNow ITSM system and implement process improvements based on ticket data and survey feedback

  • Maintain detailed records of issues, solutions, and communication for quality assurance and future reference

Stakeholder Engagement:

  • Serve as the escalation point of contact for executive stakeholders regarding technical support matters
  • Build strong relationships with executive customers to understand their unique needs and anticipate potential challenges

  • Communicate proactively with stakeholders, providing updates, insights, and recommendations

Technical Expertise & Problem Solving:

  • Maintain deep knowledge of the company's technologies, platforms, and services
  • Lead the troubleshooting and resolution of complex, high-impact technical issues
  • Coordinate with product development and engineering teams to address recurring problems and implement preventative solutions

  • Stay informed on industry trends and emerging technologies to advise executives on best practices and new opportunities

Quality Assurance & Continuous Improvement:

  • Implement rigorous quality control processes to ensure technical support meets the highest standards
  • Solicit feedback from executive clients and team members to identify areas for improvement
  • Evaluate and refine support protocols, documentation, and knowledge bases
  • Champion a culture of innovation and exceptional service 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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