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Online Support Jobs in Springfield, VA (NOW HIRING)

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

Support Microsoft Windows, Microsoft 365 applications, Office 365 ProPlus, SharePoint, and Exchange Online. * Support remote users through remote access software, VPN technologies, and secure ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · Remote

$22 - $30.25/hr

Support Microsoft Windows, Microsoft 365 applications, Office 365 ProPlus, SharePoint, and Exchange Online. * Support remote users through remote access software, VPN technologies, and secure ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site

$24.75 - $34/hr

Support Microsoft Windows, Microsoft 365 applications, Office 365 ProPlus, SharePoint, and Exchange Online. * Support remote users through remote access software, VPN technologies, and secure ...

Tecolote Research

Systems Administrator

Arlington, VA · On-site

$55K - $75K/yr

Administer Microsoft 365, Exchange Online * Support Intune for device configuration, application deployment, and security baselines * Provide hands-on support for helpdesk agents on end-user issues ...

Tecolote Research

Systems Administrator

Chantilly, VA · On-site

$55K - $75K/yr

Administer Microsoft 365, Exchange Online * Support Intune for device configuration, application deployment, and security baselines * Provide hands-on support for helpdesk agents on end-user issues ...

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All JobsOnline Support JobsOnline Support Jobs in Springfield, VA

Online Support information

See Springfield, VA salary details

$12

$19

$27

How much do online support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online support in Springfield, VA is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.35 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are the most commonly searched types of Support jobs in Springfield, VA? The most popular types of Support jobs in Springfield, VA are:
What job categories do people searching Online Support jobs in Springfield, VA look for? The top searched job categories for Online Support jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Online Support jobs? Cities near Springfield, VA with the most Online Support job openings:
Online Support jobs near you
Infographic showing various Online Support job openings in Springfield, VA as of August 2026, with employment types broken down into 51% Full Time, 29% Part Time, and 20% Contract. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $40,393 per year, or $19.4 per hour.

Tier II Support Technician - Junior

Aretum

Arlington, VA • On-site, Remote

$24.75 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Client Suitability Eligibility
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to customers across the defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve complex operational challenges. We invest in our people and foster a culture centered on collaboration, inclusion, accountability, and professional growth.
Job Summary
Aretum is seeking a Tier II Support Technician - Junior to provide advanced technical support for end users across Windows, macOS, iOS, and Android environments. This position will diagnose and resolve escalated hardware, software, access, connectivity, and mobile device issues; administer user accounts; and document work through established incident, change, and knowledge management processes. The technician will deliver responsive customer service while supporting both onsite and remote users in a fast-paced enterprise environment.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Provide Tier II technical support for escalated end-user hardware, software, mobile device, printer, peripheral, account, and connectivity issues.
  • Configure, troubleshoot, and support commercial off-the-shelf software and hardware across Windows, macOS, iOS, and Android environments.
  • Diagnose and resolve advanced technical issues involving operating systems, applications, authentication, user access, network connectivity, and device performance.
  • Use TCP/IP tools, protocol commands, and structured troubleshooting methods to identify and resolve technical issues.
  • Administer Active Directory user accounts, group memberships, permissions, password resets, and access requests in accordance with established procedures.
  • Support Microsoft Windows, Microsoft 365 applications, Office 365 ProPlus, SharePoint, and Exchange Online.
  • Support remote users through remote access software, VPN technologies, and secure connectivity solutions.
  • Configure, enroll, and troubleshoot mobile devices using enterprise mobile device management platforms such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Create, update, and manage incident, change, and knowledge records within an IT service management platform such as BMC Helix or Remedy.
  • Analyze recurring user issues, identify root causes, and recommend improvements to troubleshooting procedures, documentation, and service delivery.
  • Escalate unresolved or high-impact issues to senior technical teams and coordinate follow-through until service is restored.
  • Communicate clearly and professionally with end users, technical teams, management, and executive-level personnel.
  • Develop and maintain technical documentation, troubleshooting guides, and knowledge articles.
  • Work independently and collaboratively, prioritize competing requests, meet service-level expectations, and assist with onsite equipment deployment or relocation as needed.

Requirements
  • At least five years of advanced-level experience supporting Windows, macOS, iOS, and Android operating systems.
  • At least five years of experience administering Active Directory users and accounts.
  • At least five years of experience supporting Microsoft Windows and Microsoft 365 applications.
  • At least three years of experience supporting clients through remote access software.
  • At least three years of experience supporting VPN and secure remote connectivity.
  • At least five years of experience using incident, change, or knowledge management systems, such as BMC Helix or Remedy.
  • Experience supporting Microsoft Office 365 ProPlus, SharePoint, and Exchange Online.
  • Experience supporting iOS and Android mobile operating systems.
  • Experience with mobile device management tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Working knowledge of physical, network, and application layers, including TCP/IP troubleshooting tools and protocol commands.
  • Strong customer service, verbal communication, written communication, and interpersonal skills.
  • Ability to communicate professionally with executive-level staff, management, technical teams, and end users.
  • Ability to operate effectively in a fast-paced environment, manage competing priorities, and meet tight deadlines.
  • Ability to work both independently and with supervision, depending on operational requirements.
  • Ability to lift and move equipment weighing up to 50 pounds as needed for onsite hardware support.

Preferred Qualifications
  • CompTIA certification, such as A+, Network+, or Security+.
  • Microsoft 365 certification.
  • ITIL Foundation certification.
  • College degree in information technology, computer science, information systems, or a related field.
  • Other relevant, industry-recognized information technology certifications.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
This position requires authorization to work in the United States. Additional citizenship, residency, clearance, or suitability requirements may apply based on federal client requirements.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Training & Development

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