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Executive Escalation Analyst Jobs (NOW HIRING)

Les Schwab Tire Center

Lead Pricing Analyst

Bend, OR · On-site

... before executive escalation. * Synthesize highly complex analytical findings and predictive ... scenarios into concise, decision-ready visual reporting, dashboards, and single-page briefs for ...

Tires Les Schwab

Lead Pricing Analyst

Bend, OR · On-site

... before executive escalation. * Synthesize highly complex analytical findings and predictive ... scenarios into concise, decision-ready visual reporting, dashboards, and single-page briefs for ...

Rentokil

Business Analysis Manager

Charlotte, NC · Hybrid

Provide executive escalation support and strategic direction on high-complexity, mission-critical ... Manage external business analyst partners to support variable portfolio demand while maintaining ...

Rentokil

Business Analysis Manager

Charlotte, NC · On-site +1

Provide executive escalation support and strategic direction on high-complexity, mission-critical ... Manage external business analyst partners to support variable portfolio demand while maintaining ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Translate technical issues into business impact for executive stakeholders * Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation ...

NOVOS FiBER

Director of Technology Development

Coppell, TX · On-site

$130 - $180/hr

Serve as executive escalation point for critical IT outages and security incidents. Operational ... Lead incident management, root‑cause analysis, and reliability improvements. Leadership & Team ...

Prove

Senior Director, Global Support

OR · On-site +1

... Analytics Insights: Deliver executive-level operational dashboards and qualitative/quantitative insights to quantify support business impact and identify root-cause trends. Executive Escalation ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Translate technical issues into business impact for executive stakeholders * Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation ...

Neura Market

Escalation Manager

Tempe, AZ · On-site

$159 - $196/hr

... executive stakeholders. Lead Operations teams in the swift execution of escalation pathways and ... analyzing trade-offs, understanding alternative risks, and benefits. * Standardize escalation ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Translate technical issues into business impact for executive stakeholders * Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation ...

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How much do executive escalation analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for executive escalation analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is the difference between Executive Escalation Analyst vs Customer Support Specialist?

AspectExecutive Escalation AnalystCustomer Support Specialist
CredentialsTypically requires relevant certifications, experience in escalation managementOften requires customer service training, basic technical knowledge
Work EnvironmentHigh-level client interactions, escalation handling, cross-department collaborationFrontline support, troubleshooting, assisting customers with inquiries
Employer & Industry UsageUsed in tech, telecom, finance sectors for handling complex issuesCommon across retail, service, tech industries for general support

The Executive Escalation Analyst focuses on managing complex, high-priority issues and liaising with executive teams, whereas the Customer Support Specialist handles routine customer inquiries and troubleshooting. Both roles require strong communication skills, but the escalation analyst deals with more advanced problem resolution and strategic escalation processes.

What is an executive escalation analyst?

An executive escalation analyst is a professional responsible for managing and resolving high-priority issues escalated from customer support or technical teams. They communicate directly with executives and stakeholders, analyze complex problems, and coordinate solutions to ensure timely resolution and customer satisfaction.
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Executive Escalation Analyst jobs near you
Infographic showing various Executive Escalation Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Lead Pricing Analyst

Les Schwab Tire Center

Bend, OR • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Les Schwab Tire Centers rating

6.5

Company rating: 6.5 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

256th of 740 rated retailers

Job description

Job Description:
POSITION SUMMARY:
The Lead Pricing Analyst acts as a senior strategic anchor and subject matter expert (SME) within the Pricing department. Operating dynamically within our Cross-Functional Category structure, this role partners closely with Product Strategy, Procurement, Inventory Planning, Quality, Pricing Operations, and Marketing teams to maximize company-wide profitability and market share.
Rather than merely executing tactical adjustments, the Lead Pricing Analyst is responsible for architecting and shepherding market-back, value-based pricing models, executing price compression strategies to influence customer trade-ups, and building dynamic pricing infrastructure, utilizing advanced pricing optimization software (PROS) tools. The Lead owns high-impact, enterprise-level initiatives-such as site-wide global pricing resets, price compression strategies, and elasticity testing-while managing margin/volume trade-offs, enforcing governance, and providing vital mentorship to junior analytical staff.The Lead Pricing Analyst will focus on the passenger and light truck tire product category.
PRIMARY RESPONSIBILITIES/FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities.
40% - Market-Back Modeling & Statistical Analysis:
  • Architect, manage, and continuously refine value-based, market-back retail pricing models across core and secondary supply portfolios.
  • Utilize advanced pricing optimization architecture (e.g., PROS) along with data-science models to evaluate price elasticity and simulate margin vs. volume impacts.
  • Work with historical and real-time datasets to uncover margin-enhancement opportunities and hidden revenue leaks.
  • Own competitive market mapping by establishing automated data scrapes and synthesizing third-party intelligence (e.g., GfK, market indexes) to react nimbly to compressed competitor steps without participating in a "race to the bottom."
  • Formulate highly accurate, multi-variable revenue and gross profit forecasts based on seasonal buying behavior, production/freight cost fluctuations, and promotional unit lifts.
  • Focus specifically on optimizing pricing models and margin analysis for the passenger and light truck tire product category.

25% - Cross-functional Leadership:
  • Cross-functional leadership and margin performance accountability.
  • Serve as the lead pricing authority within assigned agile categories (Tires, Parts, or Wheels).
  • Drive accountability down to the category level by collaborating weekly with Category Managers, Sourcing Managers, and Inventory Planners to synchronize retail pricing resets with inventory availability, supplier product lifecycles, and shifting market demand.
  • Partner with Marketing and Product Strategy teams to rigorously vet the financial feasibility, margin exposure risks, and systemic configuration needs of major promotions before executive escalation.
  • Synthesize highly complex analytical findings and predictive scenarios into concise, decision-ready visual reporting, dashboards, and single-page briefs for presentation to the C-suite and Steering Committees.

20% - Strategic Initiatives & Experimentation:
  • Market-back value-based pricing, price elasticity testing, and dynamic positioning.
  • Own the end-to-end design, execution, and statistical validation of site-wide pricing experiments, regional price elasticity tests, and promotional coupon structures.
  • Collaborate with Data Science resources to isolate pure pricing yield from market noise.
  • Proactively design exit plans and markdown strategy schedules for aging, overstocked, or discontinued warehouse inventory to clear network liability while minimizing gross profit erosion.

15% - Team Mentorship & Process Automation:
  • Provide guidance and mentorship to junior staff members.
  • Provide ongoing professional guidance, technical training, and strategy mentorship to entry-and mid-level Pricing Analysts and Specialists.
  • Drive the team away from manual data entry by engineering automated Excel templates, Google Sheets workflows, and scalable pricing SOPs.
  • Spearhead the transition of pricing maintenance from standard global methods to hyper-targeted, market-aligned pricing architectures across multiple system frameworks.

MINIMUM EDUCATION & SKILLS REQUIRED
Educational/Experience Requirements:
  • A Bachelor's or Master's degree in Business Administration, Finance, Mathematics, Statistics, Economics, Data Science, or a closely related quantitative field is highly advantageous.
  • 5-7+ years of progressive, corporate experience in pricing optimization, corporate revenue management, or advanced financial strategy is preferred.
  • A minimum of 2+ years operating successfully in a senior or lead analytical capacity is required.
  • Advanced proficiency in pricing optimization architecture (e.g., PROS) and Business Intelligence platforms (Tableau/ThoughtSpot).
  • Demonstrated experience or specific interest in managing pricing for the passenger and light truck product category.

Required Technical Skills/Knowledge:
  • Business Intelligence: Advanced hands-on experience building and maintaining data analytics structures within modern BI platforms, such as (e.g.,Tableau, or ThoughtSpot)
  • Pricing Software: Extensive experience configuring and maintaining enterprise-grade pricing optimization software systems (e.g., PROS, Vendavo, or Pricefx)
  • Technical Writing: Proven capability in drafting highly professional, concise business cases, project charters, issue discussion documents, and formal governance briefs for executive steering committees.

General Knowledge and Abilities:
  • Agile Project Management: Exceptional project management skills with a track record of leading large-scale cross-functional teams using best-practice methodologies.
  • Strategic Communication: Superior ability to distill highly technical data, margin risk variables, and multi-system integration logic into clear, professional concepts for non-technical stakeholders up to the C-suite.
  • Matrix Adaptability: Excellent organizational and time-management skills to thrive under pressure inside an ever-evolving, cross-functional matrix environment.
  • Humility & Teamwork: Ability to build high-trust relationships, collaborate with diverse teams, and maintain an unbiased, solution-driven approach during periods of rapid organizational change.

Physical Requirements:
Primarily desk position; regularly required to sit, occasionally required to stand and walk. Requires frequent and repetitive use of hands and fingers to operate the computer, mouse, keyboard, and office-related equipment, and the ability to reach with hands and arms. Position requires lifting no more than 10 pounds regularly. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information over the phone and in person. Long periods of data entry require the ability to focus in spite of environmental distractions.
Work Environment:
Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions.
This job description is not all-inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned, as necessary. Employment remains "AT WILL" at all times.

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