Translate technical issues into business impact for executive stakeholders * Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation ...
Translate technical issues into business impact for executive stakeholders * Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation ...
Serve as executive escalation point for critical IT outages and security incidents. Operational ... Lead incident management, root-cause analysis, and reliability improvements. Leadership & Team ...
Serve as executive escalation point for critical IT outages and security incidents. Operational ... Lead incident management, root-cause analysis, and reliability improvements. Leadership & Team ...
Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective ... Collaborate with cross-functional teams to implement improvements based on issue analysis ...
Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective ... Collaborate with cross-functional teams to implement improvements based on issue analysis ...
Root Cause Analyst
Houston, TX · On-site
... executive escalations. * Maintain a structured issue library that enables pattern recognition ... Analytical and Technical Skills * Strong proficiency in Excel or Google Sheets for data analysis ...
Quick apply
Root Cause Analyst
Houston, TX · On-site
... executive escalations. * Maintain a structured issue library that enables pattern recognition ... Analytical and Technical Skills * Strong proficiency in Excel or Google Sheets for data analysis ...
... or equivalent executive cadence with clear decision rights, escalation paths, and prepared ... analytics operations, data product operations, or related data management roles. * Proven success ...
... or equivalent executive cadence with clear decision rights, escalation paths, and prepared ... analytics operations, data product operations, or related data management roles. * Proven success ...
... as the executive escalation point for facilitiesrelated risk, incidents, and strategic decisions ... cause analysis and enterpriselevel remediation. * Drive continuous improvement in uptime ...
... as the executive escalation point for facilitiesrelated risk, incidents, and strategic decisions ... cause analysis and enterpriselevel remediation. * Drive continuous improvement in uptime ...
Serve as a primary liaison with internal stakeholders, executive leadership, and external ... Analyze complaint trends, identify root causes, and assess regulatory and reputational risk ...
Serve as a primary liaison with internal stakeholders, executive leadership, and external ... Analyze complaint trends, identify root causes, and assess regulatory and reputational risk ...
... executive escalation point for critical IT outages and security incidents. Operational Stability ... analysis, and reliability improvements. Leadership & Team Development • Build and lead teams ...
... executive escalation point for critical IT outages and security incidents. Operational Stability ... analysis, and reliability improvements. Leadership & Team Development • Build and lead teams ...
Serve as executive escalation point for critical IT outages and security incidents. Operational ... Lead incident management, root-cause analysis, and reliability improvements. Leadership & Team ...
Quick apply
Serve as executive escalation point for critical IT outages and security incidents. Operational ... Lead incident management, root-cause analysis, and reliability improvements. Leadership & Team ...
Assistant Director of Executive Affairs
Washington, DC · On-site
$110K - $120K/yr
Lead issue triage and escalation analysis, recommending resolution pathways to senior leadership ... Translate executive priorities into measurable objectives, milestones, and accountability ...
Assistant Director of Executive Affairs
Washington, DC · On-site
$110K - $120K/yr
Lead issue triage and escalation analysis, recommending resolution pathways to senior leadership ... Translate executive priorities into measurable objectives, milestones, and accountability ...
Serve as a primary liaison with internal stakeholders, executive leadership, and external ... Analyze complaint trends, identify root causes, and assess regulatory and reputational risk ...
Serve as a primary liaison with internal stakeholders, executive leadership, and external ... Analyze complaint trends, identify root causes, and assess regulatory and reputational risk ...
Technical Escalation Manager
Raleigh, NC · On-site
Translate technical issues into business impact for executive stakeholders * Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation ...
Technical Escalation Manager
Raleigh, NC · On-site
Translate technical issues into business impact for executive stakeholders * Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation ...
... as the executive escalation point for facilitiesrelated risk, incidents, and strategic decisions ... cause analysis and enterpriselevel remediation. * Drive continuous improvement in uptime ...
... as the executive escalation point for facilitiesrelated risk, incidents, and strategic decisions ... cause analysis and enterpriselevel remediation. * Drive continuous improvement in uptime ...
Strong experience managing high severity delivery issues , including rootcause analysis, corrective action planning, and executive escalation Good to Have * Experience in Actimize , Financial Crime ...
Strong experience managing high severity delivery issues , including rootcause analysis, corrective action planning, and executive escalation Good to Have * Experience in Actimize , Financial Crime ...
... or equivalent executive cadence with clear decision rights, escalation paths, and prepared ... analytics operations, data product operations, or related data management roles. * Proven success ...
... or equivalent executive cadence with clear decision rights, escalation paths, and prepared ... analytics operations, data product operations, or related data management roles. * Proven success ...
Crucially, you will analyze incident trends to build proactive triaging frameworks, optimize cross ... executive intervention. * Manage Senior Stakeholders: Guide internal account teams through tense ...
Crucially, you will analyze incident trends to build proactive triaging frameworks, optimize cross ... executive intervention. * Manage Senior Stakeholders: Guide internal account teams through tense ...
... health analytics. Build and maintain executive relationships at the CIO, CTO, CDO, CISO, and ... escalation paths. Travel up to 40% to customer sites and AWS events as needed. A day in the life No ...
... health analytics. Build and maintain executive relationships at the CIO, CTO, CDO, CISO, and ... escalation paths. Travel up to 40% to customer sites and AWS events as needed. A day in the life No ...
... health analytics. Build and maintain executive relationships at the CIO, CTO, CDO, CISO, and ... escalation paths. Travel up to 40% to customer sites and AWS events as needed. A day in the life No ...
... health analytics. Build and maintain executive relationships at the CIO, CTO, CDO, CISO, and ... escalation paths. Travel up to 40% to customer sites and AWS events as needed. A day in the life No ...
Manager III, Risk Management, REs-Q - Risk Mitigation, Escalation Reduction, and Quality Assurance
Seattle, WA · On-site
... , and CEO-level Executive Escalations (EE) for Amazon's Fraud and Abuse Prevention (FnAP ... Leading cross-functional root cause analysis, the position handles EEs from virtually every ...
Manager III, Risk Management, REs-Q - Risk Mitigation, Escalation Reduction, and Quality Assurance
Seattle, WA · On-site
... , and CEO-level Executive Escalations (EE) for Amazon's Fraud and Abuse Prevention (FnAP ... Leading cross-functional root cause analysis, the position handles EEs from virtually every ...
Client Escalation Manager
San Antonio, TX · Remote
... executive-level communication. Coordinate cross-functional resolution efforts by engaging the ... Analyze escalation trends, root causes, and performance metrics to identify opportunities for ...
Client Escalation Manager
San Antonio, TX · Remote
... executive-level communication. Coordinate cross-functional resolution efforts by engaging the ... Analyze escalation trends, root causes, and performance metrics to identify opportunities for ...
Executive Escalation Analyst information
See salary details
$31K - $40K
11% of jobs
$40K - $49K
9% of jobs
$52.1K is the 25th percentile. Wages below this are outliers.
$49K - $58K
15% of jobs
$58K - $67K
15% of jobs
The median wage is $67.3K / yr.
$67K - $76K
18% of jobs
$82.5K is the 75th percentile. Wages above this are outliers.
$76K - $85K
11% of jobs
$85K - $94K
7% of jobs
$94K - $103K
5% of jobs
$103K - $112K
4% of jobs
$112K - $121K
2% of jobs
$121K - $130K
3% of jobs
$31K
$73.3K
$130K
How much do executive escalation analyst jobs pay per year?
As of Aug 10, 2026, the average yearly pay for executive escalation analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.
What is the difference between Executive Escalation Analyst vs Customer Support Specialist?
| Aspect | Executive Escalation Analyst | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires relevant certifications, experience in escalation management | Often requires customer service training, basic technical knowledge |
| Work Environment | High-level client interactions, escalation handling, cross-department collaboration | Frontline support, troubleshooting, assisting customers with inquiries |
| Employer & Industry Usage | Used in tech, telecom, finance sectors for handling complex issues | Common across retail, service, tech industries for general support |
The Executive Escalation Analyst focuses on managing complex, high-priority issues and liaising with executive teams, whereas the Customer Support Specialist handles routine customer inquiries and troubleshooting. Both roles require strong communication skills, but the escalation analyst deals with more advanced problem resolution and strategic escalation processes.
What is an executive escalation analyst?
An executive escalation analyst is a professional responsible for managing and resolving high-priority issues escalated from customer support or technical teams. They analyze complex problems, coordinate with various departments, and communicate directly with executives to ensure timely resolution and customer satisfaction.
More about Executive Escalation Analyst jobs
What cities are hiring for Executive Escalation Analyst jobs? Cities with the most Executive Escalation Analyst job openings:
What are the most commonly searched types of Escalation Analyst jobs? The most popular types of Escalation Analyst jobs are:
What states have the most Executive Escalation Analyst jobs? States with the most job openings for Executive Escalation Analyst jobs include:
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Job description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
About the Role
We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform.
In this role, you will act as the primary owner of critical escalations, driving rapid resolution of complex technical problems while ensuring clear communication with enterprise customers and internal stakeholders.
You will work closely with Support, Engineering, Product, and Customer Success teams to manage escalations end-to-end, improve processes, and enhance overall customer experience.
Key Responsibilities
- Own and manage critical (Severity 1 & 2) customer escalations
- Lead incident response calls (war rooms/bridge calls) with cross-functional teams
- Act as the single point of contact for escalated customers
- Drive timely resolution with clear ownership, timelines, and accountability
- Provide regular technical status updates to customers and internal leadership
- Coordinate with Engineering and Product teams for bug fixes and feature gaps
- Translate technical issues into business impact for executive stakeholders
- Ensure Root Cause Analysis (RCA) is completed for all major incidents
- Identify and drive improvements in:
- Escalation processes
- Knowledge base and troubleshooting playbooks
- Support readiness and training
- Partner with Sales and Customer Success to manage at-risk accounts and renewals
- Track and report on escalation metrics (TTR, SLA, trends)
Required Qualifications
- 8-10+ years of experience in Technical Support, Escalation Management, or Customer Engineering
- 3+ years managing high-severity escalations in enterprise SaaS or cybersecurity environments
- Strong understanding of:
- Cloud/SaaS architectures
- Cybersecurity domains (vulnerability management, compliance, web security, patching)
- Networking fundamentals (TCP/IP, DNS, firewalls)
- Proven ability to lead under pressure and manage critical incidents
- Excellent communication and stakeholder management skills
- Ability to work across global teams and time zones
Qualys is an Equal Opportunity Employer, please see our EEO policy.
About Qualys
Sourced by ZipRecruiter
Industry
Network security
Company size
1,001 - 5,000 Employees
Headquarters location
Foster City, CA, US
Year founded
1999