Position Summary
Shelby Farms Park Conservancy is seeking friendly, dependable individuals to work as Event Support Representatives. The Event Support Representative provides on-site supervision of events taking place at the facility, ensuring that contractual agreements are met. The individual must be customer service oriented and willing to do whatever it takes to get the job done.
Duties & Areas Of Responsibility
โขย Open and secure the facility before and after events.
โขย Direct and coordinate activities with food service and other vendors; oversee basic needs of the client during an event.
โขย Set up and break down chairs, tables, stages, audio-visual, and other equipment in accordance with client contract requirements.
โขย Explain policies and procedures for use of the facility.
โขย Respond to emergency situations by determining and implementing appropriate procedures.
โขย Inspect facility before, during, and after functions for cleanliness and safety; touch up areas as needed.
โขย Produce event reports noting any significant problems.
โขย Work within reservation software to book new clients as needed.
โขย Answer phones and take detailed messages for staff within reservation software.
โขย Assist with additional events and Sales + Events special projects as needed.
Requirements & Desired Qualifications
โขย Enthusiastic, dependable, self-motivated, and self-aware
โขย Demonstrates values of teamwork, accountability, authenticity, and learning
โขย Knowledgeable of event operations
โขย Ability to set up and troubleshoot basic audio-visual equipment
โขย Excellent customer service and communication skills
โขย Ability to deal patiently with problems and complaints and resolve conflicts in a professional, tactful manner
โขย Organized with strong attention to detail
โขย Ability to lift and move at least 25 lbs
โขย Ability to work nights and weekends, sometimes with short notice
Education & Experience
โขย High school diploma or equivalent
โขย Experience in hospitality services
โขย Experience with pre- and post-event reporting
Physical Demands & Working Environment
โขย Must be able to lift 25 lbs
โขย Ability to stand or walk constantly during shift
Compensation & Schedule
โขย Part-time or full-time options, 25 โ 40 hours per week
โขย Must be available to work weekends and holidays
This job description outlines typical duties and responsibilities and does not limit managementโs ability to assign or reassign responsibilities as needed.
Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable law.