Event Software Jobs in Utah (NOW HIRING)

• Client-Centric Analysis & Execution:
• Collaborate with clients to thoroughly understand their event goals and vision, ensuring that every interaction is focused on their success.
• Take ownership of the Event Support Plan, ensuring that all Onsite Quality Assurance checklists are meticulously followed.
• Conduct thorough pre-event testing of onsite experiences (hardware/software) to prevent issues before they arise.
• Attend events onsite to gain deeper insights, ensure flawless delivery, and directly support client needs.
• Proactively identify and mitigate any risks that may impact the client’s success.
• Domain & Industry Expertise:
• Provide guidance on leveraging RainFocus’ products to maximize event impact, offering best-practice solutions tailored to clients’ unique needs.
• Continuously learn and apply the RainFocus Event Success Methodology to optimize event outcomes.
• Act as a trusted advisor to both clients and internal teams, sharing insights on live event best practices.
• Effective Communication & Collaboration:
• Coordinate live event preparation plans with Hardware/IT & Logistics teams, ensuring seamless execution.
• Navigate complex conversations with clients, delivering transparent updates on product capabilities while always focusing on their goals.
• Keep clients and internal teams informed with timely updates on key milestones, tasks, and risks.
• Prepare and guide RainFocus team members and contractors to deliver exceptional event support.
• Escalate potential issues or risks through the appropriate channels to ensure swift resolution.
• Organizational Agility:
• Balance priorities effectively across multiple projects, ensuring all tasks are tracked and completed on time.
• Work collaboratively on refining internal tools, processes, and templates to enhance efficiency.
• Embrace change and adapt quickly to evolving client and project needs.
• Technical Expertise & Continuous Improvement:
• Master RainFocus products to confidently troubleshoot hardware/software challenges in both testing and live environments.
• Identify opportunities for continuous improvement, focusing on elevating in-person event delivery year over year.
• Research emerging functionalities and propose innovative solutions to meet evolving client needs.
• Demonstrate new capabilities by integrating software and hardware advancements to drive client satisfaction.

• Proven experience in project management, particularly in process improvement and implementations.
• 3+ years in software/hardware implementation preferred.
• Ability to travel to events globally (10-15% travel required; valid passport necessary).
• Experience collaborating on process creation for live event execution.
• Skill in developing and maintaining training materials, as well as assisting in onboarding new team members and contractors.
• Strong ability to represent product needs for the Event Delivery team in development meetings.
• A consultative approach in guiding clients and partners toward best practices for event success.

• Client-first mindset: dedicated to going above and beyond to support clients’ goals.
• A collaborative team player who thrives in dynamic, fast-paced environments.
• Creative problem-solver, able to think on their feet and handle complex challenges.
• Outgoing and approachable, while assertive enough to drive results.
• Self-starter, proactive learner, and someone who seeks out opportunities for growth.
• Eager to embrace new challenges with a positive attitude.
• Exceptional communication skills with the ability to work autonomously.
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• Work Environment
• This role is a hybrid position, with the flexibility of working from home while also meeting in-office requirements as needed. Applicants must be within a reasonable commuting distance from our Lehi, Utah office.

• Full onboarding and productivity within 60 days.
• High client satisfaction ratings and positive feedback.
• Consistent adherence to deadlines and deliverables.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.