Event Operations Manager Jobs in Alberta (NOW HIRING)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The F&B Banquets & Events Manager is proactive, anticipating clients' needs as well as responding promptly to the requests of customers by aligning services to the guests' needs and schedules.

We are seeking a dynamic and organized professional to oversee event coordination and execution for all Jasper lodging Food & Beverage event operations. The ideal candidate will focus on driving efficiency, reducing labor costs, and ensuring team readiness through structured training programs. This individual will play a pivotal role in creating exceptional guest experiences while maintaining operational excellence across all Jasper Lodging properties.

ROLES & RESPONSIBILITIES

Key Responsibilities

• Act as the primary liaison with Reservations and Sales Teams (GEM, Travel Trade) to ensure seasonal readiness for events.
• Provide onsite daily support to the Food and Beverage team, including room setup, event execution, training, and assistance with in-house events.
• Develop and implement training materials (Banquet Training Manual, Checklists, and SOPs) to standardize processes and event execution.
• Review and oversee all regional BEOs (Banquet Event Orders) and coordinate with LOB Managers to align schedules and labor models to optimize staffing and produce schedules achieving budgeted labour targets.
• Monitor and communicate last-minute event changes in Delphi, ensuring updates reach the relevant teams promptly.
• Lead the training of new employees for event execution and service
• Manage OpenTable reservations, ensuring restaurant spaces are optimized according to
• Oversee F&B readiness and client satisfaction during events, including room setups, event management, and post-event billing accuracy.
• Coordinate and oversee packaged F&B contracts with C-RES, Travel Trade Sales Teams, and other key groups.
• Collaborate with GEM Team and act as the main point of contact for event organizers and
• Ensure event signage and buffet labels are accurate and properly displayed before
• Verify actual sales versus bookings using Delphi and Maestro to ensure financial

Reservation & Event Coordination:

• Manage and process internal bookings using Delphi, ensuring accuracy and alignment with operational needs.
• Oversee and maintain OpenTable reservations, optimizing table availability and ensuring a smooth guest experience.
• Pull, review, and distribute BEO (Banquet Event Order) reports, ensuring all relevant departments are informed and prepared for upcoming events

Financial & Administrative Accountability:

• Conduct accurate monthly float count audit, including admin safe and all line-of- business (LOB) floats.
• Maintain financial records and reconcile float balances, ensuring compliance and
• Prepare and submit financial reports to the Accounting team before the 2nd of each month.

Team & Community Engagement:

• Facilitate new hire announcements, ensuring timely and effective
• Organize and coordinate staff lunches and community events with the P&C team, foster team morale and engagement.
• Support occasional administrative and operational tasks to ensure smooth day-to-day business
• Work with the People Team and LOB managers to create profitable community events.
• Coordinate community events as part of key Jasper programing (Jasper in January, Pride, Taste of Spring, Dark Sky).
• Create revenue driven events that appeal to tourists and locals

Qualifications & Skills:

• Facilitate new hire announcements, ensuring timely and effective
• Organize and coordinate staff lunches and community events with the P&C team, foster team morale and engagement.
• Support occasional administrative and operational tasks to ensure smooth day-to-day business
• Work with the People Team and LOB managers to create profitable community events.
• Coordinate community events as part of key Jasper programing (Jasper in January, Pride, Taste of Spring, Dark Sky).
• Create revenue driven events that appeal to tourists and locals

Championing Hospitality Standards Across All Properties:

• Serve as an ambassador for hospitality excellence, ensuring service standards are upheld consistently across all locations.
• Recognize and reinforce best practices that enhance guest satisfaction and operational
• Support collaboration between departments to maintain a unified guest experience across

REQUIRED SKILLS & QUALIFICATIONS

• 3-5 years of leadership experience in Food & Beverage, ideally with multi-unit or event-specific
• Proven ability to manage large, complex operations while reducing labor costs and driving
• Strong knowledge of current Food & Beverage trends and best
• Exceptional organizational and training skills, with experience creating best-in-class training materials and onboarding programs.
• Adept at building relationships and working collaboratively with diverse teams, including seasonal staff and line supervisors.
• Skilled at inspiring and leading teams, fostering a culture of excellence, and driving
• Experience with financial management and creating memorable guest
• Strong organizational and time-management skills with attention to
• Proficiency in Delphi, OpenTable, and financial reconciliation
• Ability to multitask and prioritize in a fast-paced hospitality
• Excellent communication and interpersonal skills to foster positive team
• A proactive mindset with a commitment to upholding hospitality standards and guest
• Knowledge of systems such as Delphi, Salesforce, OpenTable, and other hotel/event management platforms is an asset

#LI-KO1

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About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavik and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team atta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.