Description:
The Event Manager is responsible for the complete operational execution of assigned events at the Joseph A. Floreano Rochester Riverside Convention Center from final pre-event planning through post-event settlement. This role assumes operational control after events are contracted by the Sales team and formally transferred through internal event documentation and Operations leadership.
Essential Duties & Responsibilities
Event Planning & Execution
- Advance, plan, and supervise all assigned events from load-in through load-out.
- Review all internal event documentation provided by Sales and Operations.
- Conduct pre-event operational walkthroughs with clients and internal departments.
- Coordinate timelines, access schedules, room configurations, and service flow.
- Serve as Manager on Duty as scheduled.
Staffing & Supervision
- Recruit, train, schedule, and supervise: Event staff, Security staff
- Delegate assignments and monitor performance.
- Recommend appropriate staffing levels based on event scope and attendance.
Client & Contractor Coordination
- Serve as the primary on-site operational liaison for clients after handoff from Sales.
- Advise clients on services available from independent contractors.
- Coordinate with:
- Operations
- Security
- Technical Services
- Food & Beverage
- Maintain professional and solution-focused communication with all stakeholders.
Food & Beverage Coordination (Execution Only)
- Coordinate service timing and logistics with Food & Beverage leadership.
- Verify that contracted catering services are executed as documented.
- Report service issues or deviations to Operations leadership.
- Does not sell, price, or contract catering services.
Safety, Security & Compliance
- Coordinate with municipal officials, including police, fire, and EMS.
- Review emergency and evacuation procedures with all event staff.
- Enforce occupancy limits, fire code regulations, and crowd management plans.
- Investigate and resolve event-related complaints in a professional manner.
Financial & Post-Event Responsibilities
- Assist with the preparation of pre-event financial estimates.
- Assist with the completion of post-event settlements in coordination with Operations and Finance.
- Submit incident reports, labor summaries, and post-event evaluations.
Facilities & Equipment Oversight
- Assist with facility readiness for events.
- Maintain event and security equipment (radios, detectors, etc.).
- Ensure proper setup, teardown, and storage of event equipment.
The salary range for this role is $65,000 - $75,000/year
Requirements:
- Minimum 1–3 years of progressively responsible event management experience in a convention center, arena, stadium, or public assembly facility.
- Preferred - Bachelor’s degree in Hospitality, Facility Management, Business, or related field preferred (experience may substitute).
- Strong leadership, time management, and organizational skills.
- Strong communication and problem-solving abilities
Knowledge of:
- Crowd management and safety
- Fire and public safety regulations
- Event operations and logistics
- Facility use contracts
- Audio/visual and production systems