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Evening Remote Email Support Jobs (NOW HIRING)

bxb media

Email Marketing Specialist

San Antonio, TX · Remote

$26 - $31.17/hr

Email Marketing Specialist (Home Services) BxB Media | A BDR Company Location: Remote Pay: $26.00 ... Comfortable managing multiple priorities in a remote environment * Experience supporting clients or ...

bxb media

Email Marketing Specialist

Fort Lauderdale, FL · Remote

$26 - $31.17/hr

Email Marketing Specialist (Home Services) BxB Media | A BDR Company Location: Remote Pay: $26.00 ... Comfortable managing multiple priorities in a remote environment * Experience supporting clients or ...

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How much do evening remote email support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for evening remote email support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Remote Email Support specialist, and why are they important?

To thrive as an Evening Remote Email Support specialist, you need strong written communication skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with help desk ticketing systems, email platforms, and customer relationship management (CRM) software is typically required. Exceptional problem-solving abilities, time management, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and effective resolution of customer inquiries, which is crucial for customer satisfaction and operational efficiency during off-peak hours.

What are Evening Remote Email Support jobs?

Evening Remote Email Support jobs involve assisting customers or clients with their inquiries and issues via email during evening hours, often from a remote location such as your home. These roles typically require strong written communication skills, attention to detail, and the ability to troubleshoot or resolve problems efficiently. Responsibilities may include answering questions, processing requests, escalating issues, and ensuring customer satisfaction. Many companies offer these positions to provide extended support outside of traditional business hours.

What is the difference between Evening Remote Email Support vs Customer Service Representative?

AspectEvening Remote Email SupportCustomer Service Representative
Work EnvironmentRemote, evening hours, primarily email communicationOn-site or remote, daytime hours, phone and in-person interactions
Required SkillsStrong written communication, email management, problem-solvingVerbal communication, multitasking, customer interaction
Common CertificationsNone typically required, customer service experience helpfulCustomer service certifications optional
Industry UsageSupport roles in tech, e-commerce, and service sectorsRetail, hospitality, and service industries

Evening Remote Email Support focuses on providing customer assistance via email during evening hours, requiring strong written skills. Customer Service Representatives often handle phone and in-person interactions during daytime hours. Both roles serve customer needs but differ in communication methods and work hours.

What are some common challenges faced by Evening Remote Email Support professionals, and how can they be managed effectively?

Evening Remote Email Support professionals often face challenges such as handling high volumes of customer inquiries during peak hours, managing communications across different time zones, and resolving issues without immediate access to in-person colleagues. To manage these effectively, it's important to stay organized, use templated responses for common queries, and leverage collaboration tools to communicate with team members. Maintaining a clear log of resolved and pending tickets also helps ensure continuity and high service quality during shift handovers.
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What cities are hiring for Evening Remote Email Support jobs? Cities with the most Evening Remote Email Support job openings:
What are the most commonly searched types of Remote Email Support jobs? The most popular types of Remote Email Support jobs are:
What states have the most Evening Remote Email Support jobs? States with the most job openings for Evening Remote Email Support jobs include:
What job categories do people searching Evening Remote Email Support jobs look for? The top searched job categories for Evening Remote Email Support jobs are:
Evening Remote Email Support jobs near you
Infographic showing various Evening Remote Email Support job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
(Remote) Level 2 Support Specialist

(Remote) Level 2 Support Specialist

Harris Computer Systems

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering effective, well-documented resolutions to complex medium- and high-severity issues while providing excellent customer service.


This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 15% for internal meetings and conferences. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.


Salary: 55K - 65K



What your impact will be:

  • Respond to inbound phone, web, and email support for client inquiries and issue resolution.
  • Diagnose and resolve client application questions or problems related to product functionality, system configuration, and bugs or enhancements.
  • Track, document, and ensure proper notation of all inbound support requests and client issues.
  • Work independently to troubleshoot medium- to high-severity issues by gathering pertinent information from clients and delivering effective resolutions.
  • Stay current with software releases, design changes, and new product offerings.
  • Take accountability for complex issues, demonstrating the determination and prioritization skills required to resolve them efficiently.

What we are looking for:

  • Working knowledge of databases and data management, including proficiency with basic SQL and scripting for support and troubleshooting purposes.
  • Working knowledge of HTML, CSS, and JavaScript.
  • Understanding of key web development and deployment concepts.
  • Server management understanding, including file management and file explorer.
  • Apache Tomcat experience.
  • Good working knowledge of APIs.
  • Familiarity with SaaS environments and containerization.
  • Basic networking fundamentals.
  • Experience working with virtual machines (VMs).
  • Experience with VPN connectivity.
  • Bachelor's degree in computer science or a related field, or relevant experience.
  • 2+ year(s) of experience in customer service or technical support role.
  • Strong verbal and written communication skills.
  • Proven problem-solving and critical-thinking abilities.
  • Independent worker who is self-motivated and able to manage priorities.
  • Experience in the Utility industry is a plus.
  • Willingness to learn and the ability to self-teach new tools and technologies.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About SilverBlaze:

SilverBlaze Solutions is award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software. As a leader in customer engagement and collaboration, we specialize in providing self-service portal and intelligent form software to electric, water, gas, telecom and multi-service utility companies. Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Visit www.silverblaze.com to learn more about the diverse roster of clients SilverBlaze has helped succeed.


About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.


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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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