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Evening Help Desk Analyst Jobs (NOW HIRING)

Solomons International

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst: This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...

Hexagon US Federal

Help Desk Analyst

Santa Rita, GU · On-site

$20 - $27.50/hr

They are seeking a Help Desk Analyst who will ensure the Help Desk operates professionally, assisting users with IT support requests while maintaining proper documentation and procedures.

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

Robert Half

Help Desk Analyst

Holland, OH · On-site

$16.15 - $18.70/hr

We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This long-term contract position is fully on-site and supports customers through inbound Tier 1 ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 Interview: Virtual Interview Note: Travel is required for this position. They will need to utilize ...

FutureSoft Consulting Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

Hybrid work environment An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high growth environment ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

Robert Half

Help Desk Analyst

San Francisco, CA · On-site

$30 - $35/hr

We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a ...

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

Mindlance is a company seeking a Help Desk Analyst to provide support for the migration of Correspondent Lending to the Empower project. The role involves troubleshooting and educating end-users on ...

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Evening Help Desk Analyst information

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How much do evening help desk analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for evening help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Help Desk Analyst, and why are they important?

To thrive as an Evening Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting methods, and often a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and common enterprise software platforms is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and manage after-hours issues. These skills ensure timely resolution of technical problems, maintain business continuity, and provide excellent customer support during evening shifts.

What are the common challenges faced by Evening Help Desk Analysts, and how can they be managed effectively?

Evening Help Desk Analysts often encounter unique challenges such as handling urgent or complex technical issues with limited on-site support, managing time-sensitive requests from users in different time zones, and maintaining effective communication with daytime teams. To manage these challenges, it's important to develop strong problem-solving skills, document issues thoroughly for smooth handoffs, and leverage available remote resources and knowledge bases. Building solid relationships with colleagues across shifts can also help ensure continuity and collaborative problem resolution.

What are Evening Help Desk Analysts?

Evening Help Desk Analysts are IT professionals who provide technical support to users during evening hours. They assist with troubleshooting hardware, software, and network issues, often acting as the first point of contact for employees or customers needing help outside of regular business hours. Their responsibilities include resolving technical problems, escalating complex issues, and ensuring users receive timely assistance. This role often requires good communication skills, technical knowledge, and the ability to work independently during non-standard shifts.

What is the difference between Evening Help Desk Analyst vs Night Support Technician?

AspectEvening Help Desk AnalystNight Support Technician
CredentialsTypically requires a CompTIA A+ or similar certificationOften requires similar certifications, plus network or security certifications
Work EnvironmentHelp desk or IT support center during evening hoursTechnical support in data centers or on-site at night
Employer & IndustryIT support companies, corporate IT departmentsData centers, managed service providers, or enterprise IT

The Evening Help Desk Analyst and Night Support Technician roles both involve technical support during non-standard hours. The main difference lies in their work environment and specific responsibilities, with the analyst focusing on end-user support in help desk settings, while the technician handles more technical, on-site, or infrastructure-related tasks during night shifts.

What cities are hiring for Evening Help Desk Analyst jobs? Cities with the most Evening Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Evening Help Desk Analyst jobs? States with the most job openings for Evening Help Desk Analyst jobs include:
Evening Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

Solomons International

Harrisburg, PA • On-site

$20.25 - $27.75/hr

Other

Posted 4 days ago

Job description

Help Desk Analyst:

This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
Direct Client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn t have people and customer service skills.
The Help Desk Analyst performs the skills listed below-
  • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
  • Investigates and resolves computer software and hardware problems of users.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
  • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
  • Follow quality standards and displays strong customer service skills.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Excellent communication skills; both written and spoken.
  • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
  • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
  • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
  • Experience with call tracking and ticketing software
  • Attentive to details and ability to be resourceful (using supplied documentation)
  • Ability to support users with limited knowledge of computers, software, hardware, and systems
  • Above average communication skills and telephone manner.
  • Excellent organizational skills
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
  • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • 1+ years previous IT Service Desk and/or Call Center experience required.
SkillRequired / DesiredAmount of ExperienceTotal YearsLast used
1+ years' previous IT Service Desk and/or Call Center experience required
Required1 Years
Experience with call tracking and ticketing software
Required1 Years
Attentive to details and ability to be resourceful (using supplied documentation)
Required1 Years
Ability to support users with limited knowledge of computers, software, hardware and systems
Required1 Years
Above average communication skills and telephone manner.
Required1 Years
Basic User & Security Group Active Directory administration
Required1 Years
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Required1 Years
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
Required1 Years
Excellent organizational skills
Required
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Required

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