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Evening Help Desk Analyst Jobs in Colorado (NOW HIRING)

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

100% remote must live in CO currently Our direct client has an opening for a Help Desk Analyst 105304 This position is up to 9 months with the option of extension, and the client is in Denver, CO If ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Validate reported bugs and assist with root cause analysis. * Document issues, resolutions, and ...

Saic

Service Desk Analyst

Colorado Springs, CO · On-site

$60 - $80/hr

... IT support. The analyst will provide comprehensive service desk functions, including managing ... and self-help tools. * Serve as the first point of contact for handling customer IT-related ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description ... Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities ...

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

... IT support. The analyst will provide comprehensive service desk functions, including managing ... and self-help tools. * Serve as the first point of contact for handling customer IT-related ...

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

... IT support. The analyst will provide comprehensive service desk functions, including managing ... and self-help tools. * Serve as the first point of contact for handling customer IT-related ...

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

... IT support. The analyst will provide comprehensive service desk functions, including managing ... and self-help tools. * Serve as the first point of contact for handling customer IT-related ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... The Service Desk Analyst II provides front-line technical support by responding to incidents and ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... The Service Desk Analyst II provides front-line technical support by responding to incidents and ...

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

What We are Looking For: We're looking for a Deal Desk Analyst to manage and streamline our end-to ... You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and ... Strong analytical, numeracy, and problem-solving skills. * Self-motivated with the ability to ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

... the analysis of tickets and attendance at user meetings. This position assists in the ... system help desk tickets. Technical proficiency adequate to independently undertake day-to-day ...

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Evening Help Desk Analyst information

What is an evening help desk analyst?

Evening Help Desk Analysts are IT professionals who provide technical support to users during evening hours. They assist with troubleshooting hardware, software, and network issues, often acting as the first point of contact for employees or customers needing help outside of regular business hours. Their responsibilities include resolving technical problems, escalating complex issues, and ensuring users receive timely assistance. This role often requires good communication skills, technical knowledge, and the ability to work independently during non-standard shifts.

What skills and qualifications are needed to thrive as an evening help desk analyst?

To thrive as an Evening Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting methods, and often a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and common enterprise software platforms is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and manage after-hours issues. These skills ensure timely resolution of technical problems, maintain business continuity, and provide excellent customer support during evening shifts.

What are the common challenges faced by evening help desk analysts, and how can they be managed effectively?

Evening Help Desk Analysts often encounter unique challenges such as handling urgent or complex technical issues with limited on-site support, managing time-sensitive requests from users in different time zones, and maintaining effective communication with daytime teams. To manage these challenges, it's important to develop strong problem-solving skills, document issues thoroughly for smooth handoffs, and leverage available remote resources and knowledge bases. Building solid relationships with colleagues across shifts can also help ensure continuity and collaborative problem resolution.

What is the difference between Evening Help Desk Analyst vs Night Support Technician?

AspectEvening Help Desk AnalystNight Support Technician
CredentialsTypically requires a CompTIA A+ or similar certificationOften requires similar certifications, plus network or security certifications
Work EnvironmentHelp desk or IT support center during evening hoursTechnical support in data centers or on-site at night
Employer & IndustryIT support companies, corporate IT departmentsData centers, managed service providers, or enterprise IT

The Evening Help Desk Analyst and Night Support Technician roles both involve technical support during non-standard hours. The main difference lies in their work environment and specific responsibilities, with the analyst focusing on end-user support in help desk settings, while the technician handles more technical, on-site, or infrastructure-related tasks during night shifts.

What are the most commonly searched types of Help Desk Analyst jobs in Colorado?

The most popular types of Help Desk Analyst jobs in Colorado are:

What cities in Colorado are hiring for Evening Help Desk Analyst jobs?

Cities in Colorado with the most Evening Help Desk Analyst job openings:

Evening Help Desk Analyst jobs near you

Help Desk Analyst

nLeague Services Inc

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Re-posted 6 hours ago

Job description

Job ID: 11616752B

Position: Help Desk Analyst

Department: CO OIT

Location: 601 East 18th Avenue Suite 250   Denver,  Colorado    80203-0000 (Remote)

Duration: 6+ Months

100% Remote Job

  • QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.
  • Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
  • The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.
  • Specific Services Required Desktop Services: Considerable imaging and deployment experience required.
  • Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
  • Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.