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Evening Customer Success Manager Edtech Jobs in Raleigh, NC

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Steer

Enterprise Customer Success Manager

Raleigh, NC · Remote

About the Role As an Enterprise Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

New

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

RELX

Strategic Customer Success Manager

Raleigh, NC

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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Showing results 1-20

All JobsEvening Customer Success Edtech JobsEvening Customer Success Manager Edtech JobsEvening Customer Success Manager Edtech Jobs in Raleigh, NC

Evening Customer Success Manager Edtech information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do evening customer success manager edtech jobs pay per year?

As of Aug 2, 2026, the average yearly pay for evening customer success manager edtech in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Evening Customer Success Manager Edtech vs Evening Customer Support Specialist Edtech?

AspectEvening Customer Success Manager EdtechEvening Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, often with certifications in customer relationship managementTechnical support experience, often with certifications in product support or IT
Work EnvironmentProactively manages customer accounts, builds relationships, and ensures product adoptionProvides technical assistance, resolves user issues, and supports product usage
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and troubleshooting

While both roles serve edtech customers in the evening, the Customer Success Manager focuses on relationship building and product adoption, whereas the Customer Support Specialist handles technical issues and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Raleigh, NC? The most popular types of Customer Success Manager Edtech jobs in Raleigh, NC are:
What are popular job titles related to Evening Customer Success Manager Edtech jobs in Raleigh, NC? For Evening Customer Success Manager Edtech jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Evening Customer Success Manager Edtech jobs in Raleigh, NC look for? The top searched job categories for Evening Customer Success Manager Edtech jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Evening Customer Success Manager Edtech jobs? Cities near Raleigh, NC with the most Evening Customer Success Manager Edtech job openings:
Evening Customer Success Manager Edtech jobs near you
Infographic showing various Evening Customer Success Manager Edtech job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager

Clever Devices Ltd.

Apex, NC • On-site

$90K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 9 days ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Customer Success Manager to join our team.


The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers. Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects. They will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. They are also expected to own the communication and management of any service issue or escalation internally and externally.  They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices’s most demanding clients.

Depth of Knowledge Required

High level of Customer Success/Service knowledge with the customer facing skills to go along with. Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. Public Transit experience preferred. This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times.

Internal & External Relationship Responsibilities

The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. The Clever Customer Success Manager is the primary point of contact for assigned accounts. This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members. This position requires proactive planning, clear communication, expert execution and team work to coordinate resources within Clever Devices to support assigned accounts. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns. This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices.

  • This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.
  • Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives

Key Responsibilities

  • Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations
  • Detailed understanding, reporting on, and delivery to SLA’s and SLO’s
  • Solicit feedback on customer satisfaction using survey, scorecards, etc.
  • Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction
  • Proactive management of operational runbook for assigned accounts
  • Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts
  • Review and comment on SOW development for new opportunities
  • Onboarding of customers to support phase
  • Ensure customer information accuracy across all platforms and databases
  • Responsible for conveying customer requirements during creation of new policies and procedures
  • Tracking, reporting and resolving escalations
  • Building relationships internally and externally
  • Organize and manage upgrades and other small, non-deployment customer projects
  • Planning, drafting, implementing and communicating Continuous Service Improvement plans
  • Identify and assist in additional end user training and adoption opportunities
  • Identify new revenue opportunities
  • Track and manage service renewals
  • Delivering customer communications and incident reports
  • Identifying, tracking, reporting and processing Change requests related to service
  • Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts
  • Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.
  • Continuously improve Customer Success Management process and methodologies
  • In depth understanding of operational service delivery key performance indicators
  • Strong customer orientation and ability to interface with VP level management in customer environments
  • Create SOPs for their position
  • Other duties as assigned

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.


In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.