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Evening Credit Card Customer Service Jobs (NOW HIRING)

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

Credit Card Counsel

Seattle, WA · Hybrid

$220K - $270K/yr

Draft, update, and maintain customer agreements, terms, disclosures, and feature-level terms for ... Familiarity with federal, state, and international credit, lending, and card laws and regulations ...

Credit Card Counsel

New York, NY · Hybrid

$220K - $270K/yr

Draft, update, and maintain customer agreements, terms, disclosures, and feature-level terms for ... Familiarity with federal, state, and international credit, lending, and card laws and regulations ...

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

Credit Card Counsel

Seattle, WA · On-site

$220 - $270/hr

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

$50 - $150/hr

Requires ongoing teamwork with PMF offices and global partners to ensure aligned strategies and strong service delivery. What we expect of you, day-to-day: * Own all aspects of credit card processing ...

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Evening Credit Card Customer Service information

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How much do evening credit card customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for evening credit card customer service in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an evening credit card customer service representative?

Evening credit card customer service representatives are professionals who assist credit card holders with their account questions, concerns, and transactions during evening hours. They handle inquiries about balances, payments, transactions, disputes, and lost or stolen cards. These representatives are essential for providing support outside of typical business hours, ensuring customers can access help when they need it. They often work in call centers or remotely, using specialized software to securely access and manage customer accounts.

What are the key skills and qualifications needed to thrive as an evening credit card customer service representative?

To excel as an Evening Credit Card Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and secure payment processing tools is typically required. Patience, empathy, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining compliance during high-volume evening shifts.

What are some common challenges faced by evening credit card customer service representatives, and how can they be managed?

Evening Credit Card Customer Service representatives often encounter higher call volumes and more urgent customer issues, as clients may call after discovering problems during the day. Managing stress and maintaining professionalism during peak hours are key challenges. Representatives benefit from strong communication skills, effective time management, and familiarity with escalation procedures. Team leaders and supervisors are typically available to provide support, and regular training helps staff stay updated on processes and customer care techniques.

What is the difference between Evening Credit Card Customer Service vs Night Credit Card Customer Service?

AspectEvening Credit Card Customer ServiceNight Credit Card Customer Service
Work HoursTypically 4 PM to 12 AMTypically 10 PM to 6 AM
Required SkillsCustomer support, communication, problem-solvingCustomer support, communication, problem-solving
Work EnvironmentCall centers, office settingsCall centers, office settings
Industry UsageCommon in banking and finance sectors

Both Evening and Night Credit Card Customer Service roles involve assisting customers with their credit card inquiries, requiring similar skills and work environments. The main difference lies in their shift timings, with evening roles ending around midnight and night roles covering overnight hours. Employers often seek candidates with strong communication and problem-solving skills for both positions.

What cities are hiring for Evening Credit Card Customer Service jobs?

Cities with the most Evening Credit Card Customer Service job openings:

What are the most commonly searched types of Credit Card Customer Service jobs?

The most popular types of Credit Card Customer Service jobs are:

What states have the most Evening Credit Card Customer Service jobs?

States with the most job openings for Evening Credit Card Customer Service jobs include:

Credit Card Counsel

Brex

New York, NY • On-site

Full-time

Posted 23 days ago


Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Legal at Brex
The Legal team helps the company grow responsibly, advocating for Brex and for the thousands of growing businesses we serve. We provide strategic advice and guidance to all Brex teams, protect Brex, advise on risk, and represent the company externally, negotiating with partners and interacting with regulators. Reimagining the financial system in a highly regulated environment requires creativity and resourcefulness, and we welcome the challenge.
What you'll do
You will help us build, globally scale, and continuously improve Brex's spend management software products, including budgets, spend policies, approvals, and audit and controls from the earliest stages of ideation through launch-translating complex regulatory, card network, and bank partner requirements into practical product decisions and helping teams move fast without compromising on compliance. You'll help advise on the regulatory and commercial issues that arise across software and fintech products-data privacy, contracting, intellectual property, AI and automation, and consumer- and commercial-protection requirements-providing strategic advice on risk and ambiguity as we design and ship new features. You'll also collaborate closely with cross-functional partners (including privacy, security, compliance, marketing, sales, and partnerships) to find creative solutions to business problems. You know how to break a project down into first principles and see it from concept to release, and you understand when to solve a problem in-house.
Where you'll work
This role will be based in our New York City office.We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
  • Serve as the embedded legal partner to engineering, product, and design teams building spend management software-budgets, policies, approvals, and audit and controls-advising in real time as features are designed and built
  • Provide pragmatic, actionable advice on requirements and best practices for existing and new spend management software features
  • Advise on the regulatory and commercial implications of product architecture, data flows, automation and AI features, integrations, and feature design, helping teams make sound build-versus-defer decisions
  • Advise a variety of cross-functional partners on critical credit, lending, and card network regulatory questions
  • Advise a variety of cross-functional partners on critical software, data privacy, and product regulatory questions
  • Advise on product and marketing collateral, customer communications, and disclosures for spend management software products
  • Draft, update, and maintain customer agreements, terms, disclosures, and feature-level terms for spend management software
  • Support data handling, integration, and partner arrangements as they relate to product launches

Requirements
  • 4+ years working experience in a combination of law firms and technology or fintech companies, ideally advising on credit card, lending, and commercial matters for regulated financial or technology products
  • Familiarity with federal, state, and international credit, lending, and card laws and regulations, including TILA/Regulation Z, ECOA/Regulation B, UDAP/UDAAP, card network rules (Visa, Mastercard, Amex, Discover), and required disclosures
  • Excellent written and verbal communication skills, both internal (memos, guides, presentations) and external (customer agreements, terms, disclosures, customer communications)
  • Ownership mentality and comfort working on complex matters that require sound judgment
  • Entrepreneurial mindset and ability to work in a fast-paced environment
  • Law degree and admitted to practice in at least one jurisdiction
  • Willingness to be a team player who pitches in to help out on other products and topics; one of our key tenets is "One Brex"

Bonus Points
  • Prior in-house counsel experience at a scaling fintech, payments, or software company
  • Experience advising on AI and automation features
  • Experience negotiating with or managing bank partner and card network relationships
  • Experience interacting directly with regulatory agencies

Compensation
The expected salary range for this role is $220,000-$270,000 USD. However, the starting base pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.