Evening Call Center Jobs in Decatur, GA (NOW HIRING)

IntellaTriage continues to GROW!

IntellaTriage Nurses enjoy the benefits of working from home, providing care, without the stress and expense of commuting each day!

**MUST have or be willing to obtain a Compact RN license

**MUST live in/work from a Compact US state

**Minimum of 2 years as a Nurse

**Minimum of 1 year of experience in a fast-paced environment (i.e. ED, Critical Care, Surgical Services, Med/Surg, etc.)

**Must have high speed internet

**Must be tech savvy, enjoy a fast-paced environment, and have no concerns typing

**Must be available to work 2 out of every 3 weekends & 1 weekday per week.

> 3 shifts per 2 week pay period Mon-Fri, rotating 5p-11p CST

> 2 of every 3 weekend rotation (Sat & Sun) rotating 8a-4p/ 2p-10p

Our Nurse Advice Line Nurses:

• Have proven experience in a fast-paced, critical-thinking environment; ED, Critical Care, Surgical Services, etc.
• Work a minimum of 2-3 shift per week (Mon-Fri).
• Preferred scheduling for their weekday requirements.
• Work 2 weekends or every 3 weeks, both Saturday and Sunday on those weekends with rotating times. (For example: weekend 1: work, weekend 2: work, weekend 3: off)
• Train for 3 weeks. First week is Monday-Thursday 9a-6p CST. Remaining two weeks training will be dependent upon preceptor availability but will likely be an evening shift.
• Must have a compact license and live in that compact state. (no states with pending legislation or future implementation dates are considered current compacts)

What is important to know?

We are growing and excited to be able to support our clients' nursing staffs in the field who need time to focus on work-life balance, as well, while being able to trust that we are there to support them and their patients during nights and weekends!

• Patient care is #1. We do not have call quotas. We employ the best nurses to provide the best care.
• When our patients or their families reach our triage line, they immediately speak directly with a nurse.
• We do not have PRN positions.
• We are super busy. If you like fast-paced roles, keep reading...

• Any nurse may pick up additional shifts, if shifts are available for the clients' they are trained to support.
• We will provide you with a laptop and headset.
• Nurses are required to provide their own high-speed internet (only fiberoptic or coaxial cable internet is compatible with our remote call center technology).
• Our laptop is required to be directly connected to your modem. Working through Wi-Fi is not compatible with our systems. The calls will drop.
• It is essential to have a home office or quiet space free from noise or distractions in your home (Privacy/HIPAA compliant space is required).
• Training is provided remotely and is paid; no travel is required in this role.
• MUST be able to follow instructions (verbal and written) and be comfortable with technology (tech savvy).
• Must remain in good standing and ensure their home state license remains active.
• IntellaTriage will cover the cost of non-compact state licensure based on the client(s) that are assigned for support.
• All nurses must have a compact license and reside/work in that state.
• Shift prep is a minimum clock-in of 30 minutes prior to taking calls; this is paid time to prepare.
• Once calls roll to the next team/shift, our nurses remain clocked in and complete any remaining charting before leaving for the day. This may take 30 minutes or this may take 2 hours. It depends on the pace of the calls received during that shift and the pace of your ability to quickly navigate technology and type.

Sound exciting to you?

Then... put those days on the floor and that commute or hours on the road between patients' homes behind you! Our nurses enjoy working from their own home office; no more purchasing scrubs, expensive takeout, and the large gas bill along with extra wear-and-tear on your vehicle.

Most importantly, working remotely enables you to spend more time with those you love!

Requirements

• MUST have or be willing to obtain a Compact Nursing License (States with pending legislation or future implementation dates are not considered current compacts until the implementation date.)
• 3+ years as a RN
• Experience in a fast-paced environment: i.e. ED, Surgical Services, or Critical Care.
• Must be comfortable with technology and accessing multiple applications remotely to perform documentation during calls.
• Ability and comfort typing.
• Fluency in English is required, additional languages are a bonus.
• Must physically reside in the U.S. and be legally eligible to work for any employer.
• Must be able to complete the 3-week orientation and training (Schedule listed in this posting).
• Must be available to work Saturday & Sunday on your team's required weekends; 2 of every 3 weekends.
• Holidays as they are required (rotation).
• Able to handle stress and multitask when calls are coming in (minimum of 5+ calls per hour on weekdays, and much higher on weekends).
• Able to communicate with patients and families with empathy while also maintaining adherence to client protocols.
• Must maintain CEU's as designated by the states you are answering calls in.
• Must attend any in-services, additional training on an as needed basis.
• Able to pass background check and nurse licensing check.

Benefits

All Remote Nurse Advice Line RN's, once trained to their originally assigned team are at $25/hourly. All part-time nurses accumulate PTO, based on the number of hours they work (per year). All part-time nurses receive an additional 3-paid-sick-days per year. All part-time nurses are eligible to participate in our 401(k) plan.