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How much do evening amazon customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for evening amazon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What time is evening shift at Amazon?

The evening shift for Amazon customer service roles typically starts around 4:00 PM and ends between 12:00 AM and 2:00 AM, depending on the location and specific team. Shifts may vary based on operational needs and scheduling policies, and employees often need to be flexible with hours. Training and onboarding may require additional hours outside of scheduled shifts.

Does Amazon hire for night shift?

Yes, Amazon hires for night shift positions, including roles such as Amazon Customer Service associates. These roles often require working evening or overnight hours and may involve using tools like chat or phone support to assist customers. Shift availability can vary by location and business needs.

Does Amazon customer service work at night?

Amazon customer service jobs, including evening roles, often operate 24/7 to support customers across different time zones. Night shifts are available for some positions, requiring agents to work during overnight hours, and training typically covers tools like live chat and phone support. Availability of night shifts depends on the specific role and location.

How much is Amazon warehouse Night shift pay?

Amazon warehouse night shift pay typically starts around $15 to $20 per hour, depending on location and experience. Night shift workers often receive additional pay premiums, such as shift differentials, which can increase overall earnings. Exact wages vary by region and are subject to change based on company policies and labor agreements.

What is the difference between Evening Amazon Customer Service vs Amazon Customer Service Associate?

AspectEvening Amazon Customer ServiceAmazon Customer Service Associate
Work HoursPrimarily evening shifts, typically after 4 PMVaried shifts including day, evening, and weekend hours
CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or call center setting, fast-pacedCall center or remote, customer-focused environment
Industry UsageCommon in retail and e-commerce customer supportStandard role in Amazon's customer service operations

Both roles involve assisting customers with orders, returns, and inquiries. The main difference is the shift timing, with Evening Amazon Customer Service working primarily during evening hours, while Amazon Customer Service Associates may work across various shifts. Both positions require similar skills and credentials, focusing on customer satisfaction in a fast-paced environment.

What cities are hiring for Evening Amazon Customer Service jobs? Cities with the most Evening Amazon Customer Service job openings:
What are the most commonly searched types of Amazon Customer Service jobs? The most popular types of Amazon Customer Service jobs are:
What states have the most Evening Amazon Customer Service jobs? States with the most job openings for Evening Amazon Customer Service jobs include:
What job categories do people searching Evening Amazon Customer Service jobs look for? The top searched job categories for Evening Amazon Customer Service jobs are:
Evening Amazon Customer Service jobs near you
Infographic showing various Evening Amazon Customer Service job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 1% As Needed, 40% Full Time, 25% Part Time, 4% Temporary, and 27% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Agentic Evaluation Scientist, Amazon Customer Service

Agentic Evaluation Scientist, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Posted 13 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,839 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon's Customer Service (CS) is undergoing a major transformation leveraging agentic AI techniques to investigate why customers experience defects and how to prevent them in the future. We're looking for scientists to help drive the quality and capabilities of these agentic systems.
Amazon's Customer Experience Improvement (CXI Tech) team is looking for a scientists to help drive rigorous development in the agentic era. We seek to identify and eliminate unsatisfactory purchasing experiences that may cause customers to return items or not return to Amazon

This role requires you to re-imagine the way we leverage customer interactions/feedback for defect identification and the actions we take for reliable downstream defect resolution for an improved customer experience throughout the consumer business. Driven by the vision that no defect need ever impact customers twice, we work to develop rigorously tested AI systems to investigate what caused individual defects experienced by customers, and identify the needed changes to ensure they do not occur again. In particular, we are seeking scientists with a proven track record of making efficient use of human annotations to evaluate AI systems.
Come help Amazon ensure the best possible experience for our customers!
Key job responsibilities
- Develop evaluation techniques for agentic solutions that operate at Amazon scale developing techniques to make efficient use of human annotations to establish rigorous performance of agentic systems.
- Develop tools and patterns that improve the performance of agentic investigation systems.
- Create standalone ML powered models when needed to support automated investigation of customer defects


A day in the life
- Develop techniques to measure and improve the performance of agentic systems, even when the performance of those systems exceed the existing human benchmark
- Interface closely with Engineering and Product partners to align the direction of scientific development with needs of the greater business
- Publish techniques internally and externally (when possible) to promote greater rigor in agentic development
About the team
CXI Tech team owns building technology products to drive defect elimination across Amazon and at scale to safeguard and improve the customer experience across all interactions with Amazon.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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