Provide reporting, serve as the escalation POC, and oversee site leads. * 12+ years of program/contract management, including multi-site services contracts. * Demonstrated leadership of a large (80 ...
Provide reporting, serve as the escalation POC, and oversee site leads. * 12+ years of program/contract management, including multi-site services contracts. * Demonstrated leadership of a large (80 ...
Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations. * Employee management - supervises employees, develops employees and ...
Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations. * Employee management - supervises employees, develops employees and ...
Project Manager
Montreal, QC · On-site
Facilitate project meetings, governance reviews, and executive decision escalations * Ensure adherence to PMO governance standards, reporting cadence, and portfolio management practices * Track and ...
Quick apply
Project Manager
Montreal, QC · On-site
Facilitate project meetings, governance reviews, and executive decision escalations * Ensure adherence to PMO governance standards, reporting cadence, and portfolio management practices * Track and ...
Radio Technician
CA$40 - CA$55/hr
... escalation management. * 100% bilingual French/English. * Must reside within 1-hour commute. Additional Skills and Qualifications * Experience with RMA processes and asset management. * Cisco or CCNA ...
Quick apply
Radio Technician
CA$40 - CA$55/hr
... escalation management. * 100% bilingual French/English. * Must reside within 1-hour commute. Additional Skills and Qualifications * Experience with RMA processes and asset management. * Cisco or CCNA ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Montreal, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. Financial Control * Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital ...
Facility Manager III
Quebec, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. * English is required because you will be dealing with English-speaking customers as part of your job.
Facility Manager III
Quebec, QC · On-site
Effectively manages escalations with a sense of urgency congruent with client expectations. * English is required because you will be dealing with English-speaking customers as part of your job.
Manage the on-site FSE team, including logistics, and coordinate resource allocation or adjustments ... Lead root cause analysis and escalation processes for on-site technical issues. * Oversee updates ...
Manage the on-site FSE team, including logistics, and coordinate resource allocation or adjustments ... Lead root cause analysis and escalation processes for on-site technical issues. * Oversee updates ...
Installation Site Manager
Laval, QC · On-site
Manage the on-site FSE team, including logistics, and coordinate resource allocation or adjustments ... Lead root cause analysis and escalation processes for on-site technical issues. * Oversee updates ...
Installation Site Manager
Laval, QC · On-site
Manage the on-site FSE team, including logistics, and coordinate resource allocation or adjustments ... Lead root cause analysis and escalation processes for on-site technical issues. * Oversee updates ...
Installation Site Manager
Laval, QC · On-site
Manage the on-site FSE team, including logistics, and coordinate resource allocation or adjustments ... Lead root cause analysis and escalation processes for on-site technical issues. * Oversee updates ...
Installation Site Manager
Laval, QC · On-site
Manage the on-site FSE team, including logistics, and coordinate resource allocation or adjustments ... Lead root cause analysis and escalation processes for on-site technical issues. * Oversee updates ...
Serve as an escalation point for critical issues or cross-team blockers * Facilitate communication ... Accountable for application lifecycle management and optimization of the solutions in your ...
Serve as an escalation point for critical issues or cross-team blockers * Facilitate communication ... Accountable for application lifecycle management and optimization of the solutions in your ...
Serve as an escalation point for critical issues or cross-team blockers * Facilitate communication ... Accountable for application lifecycle management and optimization of the solutions in your ...
Serve as an escalation point for critical issues or cross-team blockers * Facilitate communication ... Accountable for application lifecycle management and optimization of the solutions in your ...
Overseeing the tactical and operational management of IT services, including escalation management, coordination with IT partners and business sectors, acting as a first-line IT representative for ...
Overseeing the tactical and operational management of IT services, including escalation management, coordination with IT partners and business sectors, acting as a first-line IT representative for ...
Work closely with internal stakeholders to align service execution, resolve escalations, and ... Project management certification, such as PMP or equivalent, is considered an asset but is not ...
Work closely with internal stakeholders to align service execution, resolve escalations, and ... Project management certification, such as PMP or equivalent, is considered an asset but is not ...
Overseeing the tactical and operational management of IT services, including escalation management, coordination with IT partners and business sectors, acting as a first-line IT representative for ...
Overseeing the tactical and operational management of IT services, including escalation management, coordination with IT partners and business sectors, acting as a first-line IT representative for ...
Operational Issue Management & Escalation * Lead shift-level issue resolution through first-level root-cause analysis for gaps and engaging cross-functional support for timely escalation and issue ...
Operational Issue Management & Escalation * Lead shift-level issue resolution through first-level root-cause analysis for gaps and engaging cross-functional support for timely escalation and issue ...
Account Manager
Montreal, QC · On-site
Serve as the lead point of contact for all customer account management matters * Build and maintain ... or issue escalations as needed * Stay abreast of Industry trends. * Collaborate with cross ...
Account Manager
Montreal, QC · On-site
Serve as the lead point of contact for all customer account management matters * Build and maintain ... or issue escalations as needed * Stay abreast of Industry trends. * Collaborate with cross ...
CA$1 - CA$11/hr
The recurring keywords (monitoring, coordination, alignment, escalation, capacity, variance ... This role is neither a single-project manager, nor a Scrum Master or Agile Coach, nor an architect ...
New
Quick apply
CA$1 - CA$11/hr
The recurring keywords (monitoring, coordination, alignment, escalation, capacity, variance ... This role is neither a single-project manager, nor a Scrum Master or Agile Coach, nor an architect ...
New
Escalation Manager information
See Quebec salary details
$12.74 - $18.75
11% of jobs
$23.52 is the 25th percentile. Wages below this are outliers.
$18.75 - $24.76
18% of jobs
$24.76 - $30.77
18% of jobs
The median wage is $31.77 / hr.
$30.77 - $36.78
19% of jobs
$39.62 is the 75th percentile. Wages above this are outliers.
$36.78 - $42.79
19% of jobs
$42.79 - $48.80
10% of jobs
$48.80 - $54.81
4% of jobs
$54.81 - $60.82
1% of jobs
$60.82 - $66.83
0% of jobs
$66.83 - $72.84
0% of jobs
$72.84 - $78.85
0% of jobs
$12
$35
$78
How much do escalation manager jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for escalation manager in Quebec is $35.11, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $41.35 per hour, depending on experience, location, and employer.
What does an escalation manager do?
An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.
What skills and qualifications are needed to be an escalation manager?
To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.
How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?
An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.
What is the difference between Escalation Manager vs Customer Support Manager?
| Aspect | Escalation Manager | Customer Support Manager |
|---|---|---|
| Credentials | Typically requires experience in customer service, conflict resolution, and industry-specific knowledge | Requires customer service experience, leadership skills, and often a relevant degree |
| Work Environment | Handles high-priority issues, often in a fast-paced support or technical environment | Oversees support teams, manages customer satisfaction, and improves support processes |
| Industry Usage | Common in tech, telecom, and service industries where issue escalation is frequent | Widely used across retail, tech, and service sectors to manage support teams |
The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.
What is the role of an escalation manager?
An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.
What are popular job titles related to Escalation Manager jobs in Quebec?
For Escalation Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Escalation Manager jobs in Quebec look for?
The top searched job categories for Escalation Manager jobs in Quebec are:
What cities in Quebec are hiring for Escalation Manager jobs?
Cities in Quebec with the most Escalation Manager job openings:
Full-time
Re-posted 23 days ago
Job description
Position title: On-Site Program/Company Manager
Location: Camp Lejune, North Carolina
Clearance required: SECRET
Scope: Lead a large, multi-site logistics and sustainment workforce supporting a Marine special operations command. This is the senior on-site leadership role and primary customer interface.
Responsibilities include (but are not limited to):
- Serve as the senior on-site leader and primary customer point of contact.
- Manage overall contract performance, staffing, and quality across all sites.
- Ensure compliance with the performance work statement, quality plan, and schedule.
- Lead transition-in and full-rate performance; resolve performance issues.
- Provide reporting, serve as the escalation POC, and oversee site leads.
- 12+ years of program/contract management, including multi-site services contracts.
- Demonstrated leadership of a large (80+ person) workforce.
- Active Secret clearance and a valid driver's license.
Preferred Qualifications:
- Bachelors in management/logistics; PMP or equivalent; prior USMC/SOF logistics services contract management.
About People, Technology & Processes
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Lakeland, FL, US
Year founded
2010