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Escalation Advisor Jobs (NOW HIRING)

As a Service Advisor, you will be responsible for managing incoming customer service requests and ... escalation procedures โ€ข Monitor and address customer complaints promptly and professionally โ€ข ...

As a Service Advisor, you will be responsible for managing incoming customer service requests and ... escalation procedures โ€ข Monitor and address customer complaints promptly and professionally โ€ข ...

As a Service Advisor, you will be responsible for managing incoming customer service requests and ... escalation procedures โ€ข Monitor and address customer complaints promptly and professionally โ€ข ...

The Lead Advisor, Privacy supports the development, implementation, and ongoing enhancement of the ... escalated from within the Access to information and Privacy Office, to support informed, legally ...

Technical Advisor

Austin, TX ยท On-site

$115K - $115K/yr

As a technical advisor, you will own the lifecycle of an issue from discovery to resolution ... Act as the primary owner for reported technical bugs, ensuring they are documented, escalated to ...

Technical Advisor

Austin, TX ยท Remote

$115K - $115K/yr

As a technical advisor, you will own the lifecycle of an issue from discovery to resolution ... Act as the primary owner for reported technical bugs, ensuring they are documented, escalated to ...

As a Client Advisor, you will partner with clients to enhance their customer experience strategies ... Serve as the senior escalation point for client issues, including resolution, service recovery, and ...

Showing results 41-60

Escalation Advisor information

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$12

$25

$45

How much do escalation advisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for escalation advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an escalation advisor?

Escalation Advisors are professionals who handle complex or unresolved customer issues that have been elevated beyond standard support channels. They act as the main point of contact for sensitive cases, working to resolve problems efficiently and with a high level of customer care. Escalation Advisors coordinate with various internal teams, analyze the root causes of issues, and ensure that solutions are provided in a timely manner. Their goal is to restore customer satisfaction and prevent similar problems in the future.

What skills and qualifications are needed to be an escalation advisor?

To thrive as an Escalation Advisor, you need strong problem-solving abilities, in-depth product or service knowledge, and experience in customer service or technical support roles. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and sometimes ITIL certifications are commonly required. Exceptional communication, emotional intelligence, and conflict resolution skills help you manage tense situations and reassure customers. These skills ensure prompt, professional handling of complex issues, protecting customer satisfaction and maintaining the company's reputation.

How does an escalation advisor collaborate with other departments to resolve complex customer issues?

As an Escalation Advisor, you will regularly work cross-functionally with teams such as Customer Support, Technical Support, Product, and Operations. Your role involves gathering detailed information from front-line agents, coordinating with subject matter experts, and facilitating communication between departments to ensure timely and effective resolution of high-priority cases. Strong collaboration and communication skills are essential, as you'll often act as a liaison, keeping both customers and internal stakeholders updated throughout the escalation process.

What is the difference between Escalation Advisor vs Customer Support Specialist?

AspectEscalation AdvisorCustomer Support Specialist
Required credentialsTechnical knowledge, certifications in support or ITCustomer service skills, basic technical knowledge
Work environmentHigh-pressure, problem-solving focused, often in technical or IT sectorsCustomer interaction, troubleshooting, general support roles
Employer and industry usageTech companies, IT service providers, SaaS firmsRetail, telecom, tech, and service industries

Escalation Advisors focus on resolving complex technical issues and escalate cases when necessary, requiring specialized knowledge. Customer Support Specialists handle general customer inquiries and basic troubleshooting. While both roles involve customer interaction, Escalation Advisors typically work in more technical environments and handle more complex problems.

More about Escalation Advisor jobs
Infographic showing various Escalation Advisor job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Senior Compliance Advisor

Soteria Reinsurance Ltd.

Covington, KY โ€ข On-site

$90 - $130/hr

Other

Posted 5 days ago


Job description

## Senior Compliance AdvisorApplylocations: Covington, KYtime type: Full timeposted on: Posted Todayjob requisition id: 2130611## ## Job Description:**Note: Fidelity will not provide immigration sponsorship for this position.****The Role*** In this role, you will assist associates with general daily support, regulatory questions, and preparation for conversations with Plan Sponsors, legal counsel, and internal business partners surrounding regulatory requirements, results delivery and Compliance Consultant support. A small amount of production may be required.* Bachelorโ€™s Degree Required* 5+ years of Defined Contribution client service experience required including consultation, ability to lead through escalated issues, provide sales support and assist in implementing services.* 4+ years of Defined Contribution nondiscrimination testing experience required* ASPPA credentials - QKA, QPA preferred**The Skills You Bring*** In-depth nondiscrimination testing experience* Collaborate with Plan Sponsors and internal business partners to find solutions for complex compliance issues* Understanding of the IRS Employee Plans Compliance Resolution System (EPCRS), and how to apply EPCRS rules to plan corrections* Can discuss and explain complex regulatory topics with any audience, tailoring your delivery to the audience* Multitask client work, internal project work, and other responsibilities* Can review test results and efficiently gain understanding of a planโ€™s design* Strong organization skills and keep detailed records of your work* Can manage at-risk client relationships* Research topics independently and deliver solutions to complex regulatory issues* Communicate effectively, work well in a team environment, and possess good presentation skills.* Possess great problem-solving skills including the ability to manage escalated issues.* Have the ability to negotiate and influence.**The Value You Deliver*** Supporting internal (Associates, Compliance Consultants, Managing Directors, and Sales) and external (Plan Sponsors, Outside Legal Counsel, Advisors) business partners with employer calculations and additional testing and Regulatory knowledge and experiences.* Educating clients regarding their special testing (General Test, Benefits Rights and Features Test, Average Benefit Test) results* Leading the testing service team to find solutions when complex issues or errors arise.* Assist in setting proper expectations for new clients (sales) and plan sponsor contacts* Building the confidence of clients in Fidelityโ€™s services by offering solutions to test failures**The Team**The Senior Compliance Advisor (SCA) role resides in Testing and Reporting Services (TRS) within Workplace Investing (WI). TRS provides and completes Employer Calculations and Additional Testing (ECAT), Plan Year End Summary Reporting, Minimum Coverage and Nondiscrimination Testing, Form 5500 completion and Audit Support to clients across all markets in WI. The Compliance Advisor will provide regulatory support and guidance for TRS Analysts and their associated Plan Sponsors. In this role, you will assist associates with general daily support, regulatory questions, and preparation for conversations with Plan Sponsors, legal counsel, and internal business partners surrounding regulatory requirements, results delivery and Compliance Consultant support. A small amount of production may be required.Fidelityโ€™s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.## ## Certifications:## ## Category:## CompliancePlease be advised that Fidelityโ€™s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. #J-18808-Ljbffr