ZipRecruiter

Log In

1

Escalation Advisor Jobs (NOW HIRING)

Celestica

Senior Staff Escalation Engineer

San Jose, CA · On-site

$175K - $243K/yr

We are seeking a Senior Staff Escalation Engineer to serve as a principal technical authority ... advisor to tier-1 enterprise and hyperscale customers, this role is for you. What You'll Do 1. ...

Celestica

Senior Staff Escalation Engineer

Richardson, TX · On-site

$160K - $212K/yr

We are seeking a Senior Staff Escalation Engineer to serve as a principal technical authority ... advisor to tier-1 enterprise and hyperscale customers, this role is for you. What You'll Do 1. ...

The Cason Group

Client Support Specialist

Columbia, SC · Hybrid

$42K - $45K/yr

Engage as Team Player: build positive working relationships with internal staff by serving as an in-house team resource; proactively provide solutions to Advisors; inform Manager of escalated Advisor ...

Twilio

$106 - $156/hr

Help advise on sensitive SDM Escalations, identify trends and blockers. * Post-Mortem Review: Review technical post-mortems and incident reports to translate complex root causes into clear, executive ...

Morristown Nissan

Service Advisor

Morristown, TN · On-site

As a Service Advisor, you will be responsible for managing incoming customer service requests and ... Maintain up-to-date knowledge of service repairs, labor procedures, and escalation procedures

nLeague

Consultant

Atlanta, GA · On-site

Serve as point of escalation, advisement, and coaching for technical issues encountered on a day-to-day basis by the BSA and DBA teams supporting PSJ applications. * Serve as SME and partner for AIM ...

PNC Bank

Operations Advisor

Pittsburgh, PA · On-site

Operations Advisor will process dividends and interested on stocks and bonds. They will also ... Monitors the production workflow and assists team members with escalated process issues.

previous pagenext page

Showing results 21-40

All JobsConstruction JobsElevator JobsElevator Mechanic JobsEscalation Advisor Jobs

Escalation Advisor information

See salary details

$12

$25

$45

How much do escalation advisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for escalation advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an escalation advisor?

Escalation Advisors are professionals who handle complex or unresolved customer issues that have been elevated beyond standard support channels. They act as the main point of contact for sensitive cases, working to resolve problems efficiently and with a high level of customer care. Escalation Advisors coordinate with various internal teams, analyze the root causes of issues, and ensure that solutions are provided in a timely manner. Their goal is to restore customer satisfaction and prevent similar problems in the future.

What skills and qualifications are needed to be an escalation advisor?

To thrive as an Escalation Advisor, you need strong problem-solving abilities, in-depth product or service knowledge, and experience in customer service or technical support roles. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and sometimes ITIL certifications are commonly required. Exceptional communication, emotional intelligence, and conflict resolution skills help you manage tense situations and reassure customers. These skills ensure prompt, professional handling of complex issues, protecting customer satisfaction and maintaining the company's reputation.

How does an escalation advisor collaborate with other departments to resolve complex customer issues?

As an Escalation Advisor, you will regularly work cross-functionally with teams such as Customer Support, Technical Support, Product, and Operations. Your role involves gathering detailed information from front-line agents, coordinating with subject matter experts, and facilitating communication between departments to ensure timely and effective resolution of high-priority cases. Strong collaboration and communication skills are essential, as you'll often act as a liaison, keeping both customers and internal stakeholders updated throughout the escalation process.

What is the difference between Escalation Advisor vs Customer Support Specialist?

AspectEscalation AdvisorCustomer Support Specialist
Required credentialsTechnical knowledge, certifications in support or ITCustomer service skills, basic technical knowledge
Work environmentHigh-pressure, problem-solving focused, often in technical or IT sectorsCustomer interaction, troubleshooting, general support roles
Employer and industry usageTech companies, IT service providers, SaaS firmsRetail, telecom, tech, and service industries

Escalation Advisors focus on resolving complex technical issues and escalate cases when necessary, requiring specialized knowledge. Customer Support Specialists handle general customer inquiries and basic troubleshooting. While both roles involve customer interaction, Escalation Advisors typically work in more technical environments and handle more complex problems.

More about Escalation Advisor jobs

What job categories do people searching Escalation Advisor jobs look for?

The top searched job categories for Escalation Advisor jobs are:

Escalation Advisor jobs near you
Infographic showing various Escalation Advisor job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Advisor Liaison

Cambridge Investment Research, Inc.

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job SummaryKey Deliverables and Responsibilities

Be the connection that helps financial professionals thrive. The Advisor Liaison is the primary point of contact between Jordan Creek Financial Solutions and affiliated financial professionals, combining relationship support, compliance oversight, issue resolution, and operational excellence.

What You'll Do

  • Partner with OSJ Supervisors and financial professionals to communicate policies and procedures, share Cambridge information, and strengthen advisor relationships.

  • Supervise personal securities activity and review or approve sales activity and correspondence; serve as an escalation resource for supervisors, financial professionals, and designees.

  • Identify and address financial professional needs by using data, responsive service, and consistent follow-through.

  • Review, analyze, and approve daily new business in a timely manner, and support account paperwork and system updates.

  • Lead continuous improvement efforts for day-to-day processes and procedures, including tracking escalated issues through resolution.

  • Provide guidance on business strategy, industry changes, and branch growth, including office visits and training sessions when appropriate.

  • Collaborate across the firm on strategic projects and help reinforce internal policies, regulatory requirements, and clearing-firm procedures.


What We Are Looking For
  • 3+ years of related experience and/or training.
  • Series 99 license required; Series 7 and/or Series 24 preferred.
  • Strong judgment, problem-solving, communication, presentation, planning, and relationship-management skills.
  • Ability to interpret financial reports, regulatory guidance, policies, procedures, and legal or technical information.
  • Ability to prioritize multiple projects, work effectively under pressure, and adapt to changing business conditions.

How You'll Make an Impact

You will help create a consistent, high-quality advisor experience by connecting people with the right guidance, resolving complex needs, strengthening day-to-day operations, and supporting responsible growth across the Jordan Creek network.

Service Commitment

Jordan Creek is committed to delivering high levels of service. In this role, you will be expected to understand and meet position-specific service standards and contribute to the definition, measurement, and reporting of new standards that improve service.


Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

  • Premium benefit package including medical, vision, dental, life and long-term disability insurance
  • Vacation/sick time
  • 401K retirement plan with company matching program
  • Eleven paid holidays

You can find more details about our comprehensive benefits packagehere.


Cambridge Overview:

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.

Apply