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Error Resolution Jobs in Pennsylvania (NOW HIRING)

Integrated Resources INC

PC Technician

Pittsburgh, PA · On-site

$17.75 - $23.50/hr

Provides basic troubleshooting assistance and ticket resolution for personal computer users ... Conducts diagnostic reviews and produces error reports as requested by customers in order to ...

CTC

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ATM Field Service Technician

Philadelphia, PA · On-site

$24.30/hr

Diagnose problems based on the information provided in the call and through the error logs on the ATM. * Responsible for ownership of customer issues until resolution according to SLA agreements.

At Home Stores

Ops Support Supervisor

Carlisle, PA

Customer Service & Issue Resolution: Provide timely and effective support to internal departments ... Maintain high-quality standards and low error rates across all clerical and operational touchpoints ...

At Home Stores LLC

Ops Support Supervisor

Carlisle, PA · On-site

Customer Service & Issue Resolution: Provide timely and effective support to internal departments ... Maintain high-quality standards and low error rates across all clerical and operational touchpoints ...

TransUnion

Bilingual Customer Care Advocate

Ridley Park, PA · On-site

$14.75 - $18.50/hr

... resolution, and identity theft for (minors/adults). * Analyze consumer contact data and report error trends to management. Required Knowledge and Experiences * Ability to read, understand, and ...

Transunion

Bilingual Customer Care Advocate

Crum Lynne, PA · On-site

$18.22 - $26.44/hr

... resolution, and identity theft for (minors/adults). * Analyze consumer contact data and report error trends to management. Required Knowledge and Experiences * Ability to read, understand, and ...

TransUnion

Bilingual Customer Care Advocate

Crum Lynne, PA · On-site

$15 - $18.75/hr

... resolution, and identity theft for (minors/adults). * Analyze consumer contact data and report error trends to management. Required Knowledge and Experiences * Ability to read, understand, and ...

TransUnion

Bilingual Customer Care Advocate

Crum Lynne, PA · On-site

$14.75 - $18.50/hr

... resolution, and identity theft for (minors/adults). * Analyze consumer contact data and report error trends to management. Required Knowledge and Experiences * Ability to read, understand, and ...

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Error Resolution information

What is an error resolution specialist?

An Error Resolution Specialist is a professional responsible for identifying, investigating, and resolving errors or discrepancies within a company's processes, transactions, or data. They analyze issues reported by customers or internal teams, determine the root cause, and implement corrective actions to prevent future occurrences. This role often involves collaborating with multiple departments to ensure accurate and timely resolution while maintaining compliance with company policies and industry regulations.

What are common challenges faced in an error resolution role, and how are they typically addressed?

Professionals in Error Resolution often encounter challenges such as identifying the root cause of discrepancies, managing high volumes of cases, and communicating effectively across departments to resolve complex issues. Addressing these challenges typically involves strong analytical skills, attention to detail, and the ability to work collaboratively with teams like customer service, IT, and finance. Adopting standardized procedures, using error-tracking systems, and maintaining clear documentation are also key strategies to ensure timely and accurate resolution of errors.

What are the key skills and qualifications needed to thrive in error resolution, and why are they important?

To thrive in Error Resolution, you need strong analytical skills, attention to detail, and a background in problem-solving, often supported by experience in finance, customer service, or data processing. Familiarity with case management systems, error tracking tools, and relevant industry regulations is typically required. Excellent communication, patience, and critical thinking help professionals effectively resolve issues and maintain positive client relationships. These skills ensure accurate and timely resolution of discrepancies, which is vital for organizational efficiency and customer satisfaction.

What is the difference between Error Resolution vs Customer Support Specialist?

AspectError ResolutionCustomer Support Specialist
Required CredentialsTechnical knowledge, problem-solving skillsCommunication skills, customer service experience
Work EnvironmentTechnical teams, IT departmentsCall centers, service desks
Employer & Industry UsageIT, manufacturing, technical servicesRetail, telecommunications, tech companies

While Error Resolution focuses on diagnosing and fixing technical issues, Customer Support Specialists handle customer inquiries and provide assistance. Both roles require strong communication skills, but Error Resolution emphasizes technical expertise, whereas Customer Support Specialists prioritize customer interaction. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Error Resolution jobs in Pennsylvania?

For Error Resolution jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Error Resolution jobs in Pennsylvania look for?

The top searched job categories for Error Resolution jobs in Pennsylvania are:

Error Resolution jobs near you
Infographic showing various Error Resolution job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

User Systems Support Mobile Associate

KGTiger

Philadelphia, PA • On-site

$21 - $24.50/hr

Contractor

Re-posted 15 days ago

Job description

Company Description
Our mission is to provide and promote safety, permanency, and well-being for children and youth at risk of abuse, neglect, and delinquency.
Job Description
  • Ensures all support requests are documented in the identified tracking system(s)
  • Verifies that all computers, software, applications, components, etc. are available and are installed correctly
  • Receives requests from users to determine error situations and technical problems; monitors tickets for successful resolution
  • Determines if a failure is hardware, software, or network related; assigns problem to technician(s) based on request type, severity, urgency, and availability
  • Informs users of the correct policy and procedure regarding accessing USS support services
  • Document all assets (hardware, software, systems, components, warranties, subscriptions, renewals, etc.)(what it is, who it belongs to, where it is located, serial numbers, tag numbers, etc. where applicable) in the identified tracking system(s)
  • Document work flow processes by creating necessary policy and procedure documents, etc.
  • Verifies that all computers, software, applications, components, etc. are available and installed correctly
  • Expected to provide technical service and support to all OCF locations including but not limited to PJJSC, Collocation, CUA organizations, School District of Philadelphia, Philadelphia Parks and Recreation, etc.
  • Expected to have personal transportation and are familiar and comfortable traveling within the city of Philadelphia
  • Expected to be flexible with scheduled work hours (e.g., nights, weekends, etc.) and available for on-call work when necessary
  • Performs related work as required

Qualifications
  • Establish and maintain working relationships with departmental associates
  • Evaluate computing equipment and make recommendations to management based on cost, efficiency and compatibility with existing systems
  • Troubleshoot and diagnose malfunctions and perform necessary minor maintenance and repair tasks to make computing equipment functional; without affecting warranty if applicable
  • Evaluate and analyze network related problems for computing equipment, peripheral and communications hardware problems
  • Modify network computing equipment and other peripheral devices to meet changing needs of users
  • Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces
  • Able to support and travel within the city of Philadelphia to support all OCF locations
  • Must be flexible with work schedule (e.g., nights, weekends, etc.) and availability for on-call duties when necessary

Additional Information
The User Systems Support (USS) Associate supports help desk staff and business activities including the management of individual ticket assignments, resolution of support requests, and other tasks as assigned to USS staff. USS associates may be asked to document and implement policies and procedures which drive the workflow and processes that allow the team to be most efficient and effective when supporting customers. The USS associate is expected to perform the full scope of service and support for all Office of Children and Families (OCF) locations internal and external independently as well as diagnose user problems and provide problem resolution with limited supervision.
The USS Associate will facilitate problem resolution with limited supervision. Work is performed under the general direction of LAN management team.

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