Branch Manager
Chambersburg, PA · On-site
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Branch Manager
Chambersburg, PA · On-site
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Branch Manager
Reading, PA · On-site
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Branch Manager
Reading, PA · On-site
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Branch Manager
Carlisle, PA · On-site
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Branch Manager
Carlisle, PA · On-site
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution ...
Sr. Loan Servicing Representative
West Chester, PA · On-site
$18 - $22.75/hr
Process payoffs, satisfactions and error resolution request according to regulations. * Services mortgage loans sold on the secondary market daily, mid-month and month end remittances and reports to ...
Sr. Loan Servicing Representative
West Chester, PA · On-site
$18 - $22.75/hr
Process payoffs, satisfactions and error resolution request according to regulations. * Services mortgage loans sold on the secondary market daily, mid-month and month end remittances and reports to ...
Billing Specialist
Philadelphia, PA · On-site
$21 - $23.50/hr
... error resolution/denial management. * Reviews claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to ...
Billing Specialist
Philadelphia, PA · On-site
$21 - $23.50/hr
... error resolution/denial management. * Reviews claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to ...
Billing Specialist
Philadelphia, PA · On-site
$21 - $23.50/hr
... error resolution/denial management.Reviews claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to ...
Quick apply
Billing Specialist
Philadelphia, PA · On-site
$21 - $23.50/hr
... error resolution/denial management.Reviews claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to ...
Sr. Loan Servicing Representative
West Chester, PA · On-site
$18 - $22.75/hr
Process payoffs, satisfactions and error resolution request according to regulations. * Services mortgage loans sold on the secondary market daily, mid-month and month end remittances and reports to ...
Sr. Loan Servicing Representative
West Chester, PA · On-site
$18 - $22.75/hr
Process payoffs, satisfactions and error resolution request according to regulations. * Services mortgage loans sold on the secondary market daily, mid-month and month end remittances and reports to ...
Billing Specialist
$21 - $23.50/hr
... error resolution/denial management. * Reviews claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to ...
Billing Specialist
$21 - $23.50/hr
... error resolution/denial management. * Reviews claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to ...
Demonstrated expertise in payment products, money movement operations, and associated regulatory and industry frameworks (e.g., Reg E, dispute handling, error resolution, fraud and scam management ...
Demonstrated expertise in payment products, money movement operations, and associated regulatory and industry frameworks (e.g., Reg E, dispute handling, error resolution, fraud and scam management ...
Demonstrated expertise in payment products, money movement operations, and associated regulatory and industry frameworks (e.g., Reg E, dispute handling, error resolution, fraud and scam management ...
Demonstrated expertise in payment products, money movement operations, and associated regulatory and industry frameworks (e.g., Reg E, dispute handling, error resolution, fraud and scam management ...
Demonstrated expertise in payment products, money movement operations, and associated regulatory and industry frameworks (e.g., Reg E, dispute handling, error resolution, fraud and scam management ...
Demonstrated expertise in payment products, money movement operations, and associated regulatory and industry frameworks (e.g., Reg E, dispute handling, error resolution, fraud and scam management ...
UI Angular developer - Reading, PA (On-site) Onsite Interview
Reading, PA · On-site
$48 - $62.50/hr
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
UI Angular developer - Reading, PA (On-site) Onsite Interview
Reading, PA · On-site
$48 - $62.50/hr
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
UI Angular Developer
Reading, PA · On-site
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
UI Angular Developer
Reading, PA · On-site
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
UI Angular Developer | Reading, PA (Onsite) | In-person interview for client round |10+ years | Angu
Reading, PA · On-site
$48 - $62.50/hr
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
UI Angular Developer | Reading, PA (Onsite) | In-person interview for client round |10+ years | Angu
Reading, PA · On-site
$48 - $62.50/hr
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
UI Angular developer - Reading PA, Onsite- F2F interview for client round- Need strong experience wi
Reading, PA · On-site
$48 - $62.50/hr
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
UI Angular developer - Reading PA, Onsite- F2F interview for client round- Need strong experience wi
Reading, PA · On-site
$48 - $62.50/hr
... error states, and authentication tokens. 5. Hands-on experience with unit/integration testing ... resolution. 9. Solid delivery experience in an agile team environment. 10. Excellent problem ...
LEAD CYTOTECHNOLOGIST
Butler, PA · On-site
... error codes, finds resolution to problems, documents appropriately * Coordinates quality control activities to comply with regulations and guidelines. * responsible for performance, evaluation and ...
LEAD CYTOTECHNOLOGIST
Butler, PA · On-site
... error codes, finds resolution to problems, documents appropriately * Coordinates quality control activities to comply with regulations and guidelines. * responsible for performance, evaluation and ...
LEAD CYTOTECHNOLOGIST
Butler, PA · On-site
... error codes, finds resolution to problems, documents appropriately * Coordinates quality control activities to comply with regulations and guidelines. * responsible for performance, evaluation and ...
LEAD CYTOTECHNOLOGIST
Butler, PA · On-site
... error codes, finds resolution to problems, documents appropriately * Coordinates quality control activities to comply with regulations and guidelines. * responsible for performance, evaluation and ...
... error codes, finds resolution to problems, documents appropriately * Coordinates quality control activities to comply with regulations and guidelines. * responsible for performance, evaluation and ...
... error codes, finds resolution to problems, documents appropriately * Coordinates quality control activities to comply with regulations and guidelines. * responsible for performance, evaluation and ...
Auditor II, Rev Cyc Audit
Pittsburgh, PA · On-site
Review inquiries, identify root cause i.e., charge posting error, registration error, EMPI error ... Ensure timely resolution regarding completed Diagnosis Verification Requests as outlined in the ...
Auditor II, Rev Cyc Audit
Pittsburgh, PA · On-site
Review inquiries, identify root cause i.e., charge posting error, registration error, EMPI error ... Ensure timely resolution regarding completed Diagnosis Verification Requests as outlined in the ...
Error Resolution information
What is an error resolution specialist?
An Error Resolution Specialist is a professional responsible for identifying, investigating, and resolving errors or discrepancies within a company's processes, transactions, or data. They analyze issues reported by customers or internal teams, determine the root cause, and implement corrective actions to prevent future occurrences. This role often involves collaborating with multiple departments to ensure accurate and timely resolution while maintaining compliance with company policies and industry regulations.
What are common challenges faced in an error resolution role, and how are they typically addressed?
Professionals in Error Resolution often encounter challenges such as identifying the root cause of discrepancies, managing high volumes of cases, and communicating effectively across departments to resolve complex issues. Addressing these challenges typically involves strong analytical skills, attention to detail, and the ability to work collaboratively with teams like customer service, IT, and finance. Adopting standardized procedures, using error-tracking systems, and maintaining clear documentation are also key strategies to ensure timely and accurate resolution of errors.
What are the key skills and qualifications needed to thrive in error resolution, and why are they important?
To thrive in Error Resolution, you need strong analytical skills, attention to detail, and a background in problem-solving, often supported by experience in finance, customer service, or data processing. Familiarity with case management systems, error tracking tools, and relevant industry regulations is typically required. Excellent communication, patience, and critical thinking help professionals effectively resolve issues and maintain positive client relationships. These skills ensure accurate and timely resolution of discrepancies, which is vital for organizational efficiency and customer satisfaction.
What is the difference between Error Resolution vs Customer Support Specialist?
| Aspect | Error Resolution | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical knowledge, problem-solving skills | Communication skills, customer service experience |
| Work Environment | Technical teams, IT departments | Call centers, service desks |
| Employer & Industry Usage | IT, manufacturing, technical services | Retail, telecommunications, tech companies |
While Error Resolution focuses on diagnosing and fixing technical issues, Customer Support Specialists handle customer inquiries and provide assistance. Both roles require strong communication skills, but Error Resolution emphasizes technical expertise, whereas Customer Support Specialists prioritize customer interaction. Understanding these differences helps in choosing the right career path or job search focus.
What are popular job titles related to Error Resolution jobs in Pennsylvania?
For Error Resolution jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Error Resolution jobs in Pennsylvania look for?
The top searched job categories for Error Resolution jobs in Pennsylvania are:
M&T Bank rating
7.9
Based on 186 frontline employees who took The Breakroom Quiz
80th of 171 rated banks
Job description
Overview:
Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.
Primary Responsibilities:
Scope of Responsibilities:
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.
Supervisory/ Managerial Responsibilities:
Branch Managers generally have direct reporting responsibility for branch staff.
Education and Experience Required:
Bachelor's degree,
OR, in lieu of degree,
Four (4) years' relevant experience. Minimum three years sales experience
Minimum two years' managerial experience or proven leadership abilities.
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified
Precision Leadership Certified Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.
Education and Experience Preferred:
Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Chambersburg, Pennsylvania, United States of America
Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.
Primary Responsibilities:
- Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
- Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
- Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
- Proactively prospects and grows Business Banking relationships through outreach. Builds the bank's presence in the community
- Conducts interviews and selects employees based on staffing model.
- Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
- Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
- Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
- Engages with all team members and business partners as appropriate.
- Independently processes all Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate.
- Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
- Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Completes other related duties as assigned.
- Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Scope of Responsibilities:
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.
Supervisory/ Managerial Responsibilities:
Branch Managers generally have direct reporting responsibility for branch staff.
Education and Experience Required:
Bachelor's degree,
OR, in lieu of degree,
Four (4) years' relevant experience. Minimum three years sales experience
Minimum two years' managerial experience or proven leadership abilities.
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified
Precision Leadership Certified Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.
Education and Experience Preferred:
Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Chambersburg, Pennsylvania, United States of America
About M&T Bank
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Buffalo, NY, US
Year founded
1856