Er Case Manager Jobs (NOW HIRING)

Are you a seasoned Employee Relations leader who thrives on solving complex workplace challenges while building and developing high-performing teams? The Employee Relations Team Lead - Plasma is responsible for overseeing the end-to-end management of employee relations cases, coaching and developing ER Managers, ensuring consistent policy application, and supporting the design and implementation of ER strategies across the organization. The position actively leads the growth and development of ER team members to build a high performing team who successfully manage ER cases. The role ensures compliant, fair and timely resolution of ER matters. They may personally manage and resolve difficult employee relations cases and conflicts in the workplace. This position will also manage ER initiatives and programs to drive consistency when possible and customization as necessary. The Employee Relations Team Lead seeks to improve the employee experience while assessing and decreasing the risk to the company. NOTE: this role is located in Boca Raton, FL with onsite expectations of 3 days/week. Relocation benefits are not available.

• EMPLOYEE/INDUSTRIAL RELATIONS Manage and develop a high performing team of Employee Relations staff members and oversee their ER case management.
• Lead, allocate, and oversee ER case handling across the team, ensuring adherence to policy, timelines and quality standards.
• Supervise that their staff members are meeting all compliance and process requirements, i.e., case selection, time to close, recording and documentation in systems, managing risk and ensuring all staff are treated fairly and with respect
• Provide support to team on complex and high-risk ER cases.
• Maintain and oversee ER case management systems, ensuring accurate documentation and reporting
• Personally manage difficult to complex ER cases to resolution independently and in collaboration with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders
• Conducts confidential investigations into serious misconduct, such as harassment, discrimination, or other breeches of company policy.
• Gathers information, interviews relevant individuals, analyzes data, and prepares legally sound documentation to support all disciplinary and/or termination actions.
• Recommends a course of action based on the facts and coach management through the implementation of each action.
• Minimizes risk and exposure for CSL by maintaining fair, legally sound, fully documented, and unbiased approach when conducting investigations and implementing actions
• In Unionized / Works Council environments, facilitates resolution of labor grievances, disputes, employee issues and concerns in conjunction with HR site lead.
• Conducts investigations and coordinates arbitrations as appropriate.
• Interprets union-management collective bargaining agreements and represents management in the negotiation and settlement of grievances under established grievance procedures.
• Work may be directed by an Industrial Relations or Works Council Manager at certain locations
• MEDICAL ACCOMMODATIONS Monitor team’s capability in managing accommodations effectively and sensitively.
• Manage medical accommodation process in conjunction with other CSL and external stakeholders.
• Facilitate interactive discussions with relevant HR Business Partners and medical experts
• Maintain compliance with medical accommodation related laws and internal ER policies (e.g. reasonable adjustments, disability-related adjustments).
• Teach and develop ER staff members on the management of medical accommodations
• CORRECTIVE ACTION Ensure that the team is managing all corrective action cases fairly, consistently in line with ER policies, legal standards and CSL governance
• Advise and coach ER team on corrective action cases; including, progressive discipline, and performance improvement plans
• Educate business leaders on corrective action and subsequent annual review processes including SMART objectives.
• Emphasize to leaders the importance of early intervention and provide ongoing coaching and feedback
• Determine when formal investigations are required and progressive steps.
• Consults with managers on driving a culture of high performance and engagement at CSL

• Bachelor’s Degree in Human Resource management, organizational psychology, law, industrial relations, business, or closely related field
• Minimum of 7+ years’ experience as a HR Generalist, HRBP, Employee Relations Manager, Employment Law, Industrial Relations (or equivalent relevant experience working in a dynamic global organization)
• Proven ability to lead ER/HR professionals in matrixed, multi-location, and remote environments.
• High volume employee relations case management and resolution highly preferred
• Advanced expertise in employee relations, including investigations, conflict resolution, grievances and disciplinary management
• Strong knowledge of employment and labor law, regulatory compliance, and risk management
• Ability to manage entry and maintenance of case management system for self and team
• Good knowledge of HR processes and process improvement gained in a dynamic organization
• Experience in a global company in a matrixed reporting environment is preferred
• Labor Union or Works Council experience in complex environment
• Professional HR certification preferred

CSL Behring is a global biotherapeutics leader driven by our promise to save lives.
Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas.
We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma.
Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.

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