Epic Support Analyst Remote Jobs in Austin, TX (NOW HIRING)

About Renaissance

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

We are seeking an entry-level Business Intelligence Analyst to join our BI team, with a focus on analytics engineering, AI enablement and reporting. This role centers on building and maintaining data models and dashboards that power insights across the organization.

You'll partner with stakeholders across teams to translate data into scalable data models and clear, actionable reporting. This is a strong fit for someone early in their career with a drive to develop both technical and business-facing analytics skills, with meaningful ownership from the start.

In this role, you will be responsible for:

• Support analytics requests across multiple business areas (e.g., Product, Sales, Customer Success)

• Exploring datasets to identify trends, anomalies, and opportunities - not just fulfill defined reporting requests

• Contributing to and learning from the Business Intelligence team's analytics development ecosystem

• Building and maintaining data models and dashboards to support business decision-making

In Business Intelligence, we are looking for candidates with:

• Foundational experience with SQL and data analysis

• Familiarity with data visualization tools (Power BI preferred, but not required)

• Curiosity about data and a desire to understand the "why" behind trends and patterns

• Ability to explore datasets and draw basic insights, with guidance as needed

• Strong attention to detail and commitment to data quality

• Comfort working with some ambiguity and asking questions to clarify business needs

• Ability to communicate clearly with both technical and non-technical stakeholders

• Ability to present data and insights in a clear and structured way (written or visual)

Preferred:

• Exposure to data modeling concepts (experience with dbt is a plus)

• Experience with Snowflake or similar cloud data warehouses

• Exposure to Python or interest in using AI-assisted tools to improve workflows (preferred, not required)

• Familiarity with the U.S. education system or edtech space

Qualifications

For this role, you should have:

• 0-2 years of experience in data analytics, BI, or a related field (including internships, academic projects, or bootcamps)

• Bachelor's degree in a relevant field (or equivalent practical experience)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $70,000-$80,000 This range is based on national market data and may vary by experience and location.

#LI-Remote

Benefits for eligible US employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

• Health Savings and Flexible Spending Accounts

• 401(k) and Roth 401(k) with company match

• Paid Vacation and Sick Time Off

• 12 Paid Holidays

• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

• Tuition Reimbursement

• Life & Disability Insurance

• Well-being and Employee Assistance Programs

Benefits listed apply to eligible U.S. employees in accordance with Renaissance's benefits eligibility criteria. Contractor and other non-employee roles are not eligible for Renaissance employee benefits.

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Equal Opportunity Employer

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here .

Reasonable Accommodations

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearnCRM.onmicrosoft.com) .

Employment Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For more information about Renaissance, visit: https://www.renaissance.com