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Epic Support Analyst Night Shift Jobs (NOW HIRING)

Deloitte

Epic Beaker Analyst

Seattle, WA · On-site +1

As an experienced Epic Beaker Analyst , you will have the ability to share new ideas and ... This includes incident resolution, service requests, enhancement build, upgrade build and support.

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Epic Support Analyst Night Shift information

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How much do epic support analyst night shift jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for epic support analyst night shift in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an Epic Support Analyst night shift?

An Epic Support Analyst Night Shift is a professional responsible for providing technical support and troubleshooting for Epic electronic health record (EHR) systems during overnight hours. They assist healthcare staff with resolving system issues, maintaining data integrity, and ensuring the smooth operation of Epic applications when regular daytime IT teams may not be available. Their role is crucial for hospitals or clinics that operate 24/7, as they help minimize downtime and ensure clinicians have continuous access to patient information.

What are the key skills and qualifications needed to thrive as an Epic Support Analyst night shift?

To thrive as an Epic Support Analyst Night Shift, you need a solid understanding of healthcare workflows, troubleshooting skills, and experience with the Epic electronic health record system, often supported by relevant Epic certifications. Familiarity with ticketing systems, remote support tools, and basic IT infrastructure is typically required. Excellent problem-solving, communication, and the ability to work independently during off-hours are standout soft skills for this role. These skills ensure timely and effective resolution of critical issues, maintaining system uptime and supporting healthcare professionals during overnight operations.

How does working the night shift as an Epic Support Analyst impact collaboration with daytime teams and end users?

As an Epic Support Analyst on the night shift, you play a crucial role in maintaining system stability during off-peak hours, often handling urgent issues that arise when daytime teams are unavailable. Collaboration typically involves thorough documentation of issues and resolutions, and regular handoffs during shift changes to ensure continuity of support. While direct interaction with other teams and end users may be less frequent at night, clear communication and proactive updates are essential to keep everyone aligned. Many organizations use collaborative tools and scheduled meetings to bridge the gap between night and day shifts, ensuring seamless support and knowledge sharing.

What is the difference between Epic Support Analyst Night Shift vs Epic Support Analyst Day Shift?

AspectEpic Support Analyst Night ShiftEpic Support Analyst Day Shift
Work HoursOvernight or late evening hoursStandard daytime hours
CertificationsEpic certifications, technical support skillsEpic certifications, technical support skills
Work EnvironmentRemote or on-site support during night hoursRemote or on-site support during day hours
Industry UsageHealthcare IT support teamsHealthcare IT support teams

The main difference between Epic Support Analyst Night Shift and Day Shift roles lies in their working hours. Both positions require similar certifications and skills, but night shift roles focus on providing support during overnight hours, which may involve different workflows and team dynamics. Employers in healthcare IT often need support coverage 24/7, making both shifts essential for continuous system operation.

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Epic Support Analyst Night Shift jobs near you
Infographic showing various Epic Support Analyst Night Shift job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

ON-SITE EHR Support Analyst I/II/III

MCHC Health Centers

Ukiah, CA • On-site

$32 - $40/hr

Full-time

Posted 16 days ago

Job description

Description


Please Note: This is an EHR application support and training role, NOT a data analytics or reporting position. The position focuses on Epic configuration, workflow optimization, troubleshooting, training, and user support. 


This is a FULLY ON-SITE position and is NOT eligible for remote or hybrid work.


At Mendocino Community Health Centers (MCHC), our values Compassion, Integrity, and Service guide everything we do. Join a team that cares deeply about supporting its staff and community while offering the opportunity to grow in your career.


MCHC Health Centers is looking for an EHR Support Analyst to join our Clinical Applications team! 


This role is ideal for someone who enjoys solving problems, improving workflows, supporting users, and helping healthcare teams get the most out of Epic.


The EHR Support Analyst (ESA) supports the configuration, testing, maintenance, training, and optimization of MCHC Health Center's OCHIN/Epic environment. The ESA works closely with clinical and operational teams to troubleshoot issues, improve workflows, coordinate system changes, and provide Epic training and support.
This position may be filled at the Analyst I, II, or III level based on experience and expertise.


What You'll Do

  • Provide daily Epic troubleshooting, coaching, and support to clinical and operational staff.
  • Serve as a liaison between MCHC users and OCHIN for Epic applications, workflows, and system issues.
  • Submit, track, test, and validate Epic changes, enhancements, and support requests.
  • Maintain MCHC-specific Epic configuration, including SmartPhrases, preference lists, In Basket pools, and other system setup.
  • Test Epic releases and updates and identify potential workflow impacts.
  • Provide Epic training and onboarding for new and existing employees and providers.
  • Support go-lives, new workflows, provider onboarding, and optimization projects.
  • Maintain workflow, training, and system documentation.

Analyst Levels


Analyst I: Entry/developing level providing Epic support, troubleshooting, training, and workflow assistance with guidance from experienced team members.

Analyst II: Works independently on moderately complex Epic build, testing, training, and workflow projects; coordinates releases and mentors Analyst I staff.

Analyst III: Senior-level analyst who leads complex Epic initiatives, serves as a subject matter expert, guides workflow optimization and standardization, and men 

Requirements

  • Analyst I: Associate's degree, or equivalent experience; 0-2 years of relevant EHR, clinical, or IT experience.
  • Analyst II: Bachelor's degree or equivalent experience; 2-4 years of EHR or clinical applications experience.
  • Analyst III: Bachelor's degree or equivalent experience; 5+ years of EHR, including build and optimization.

Preferred Qualifications

  • Two-year college degree and four years of experience in a commensurate position in a professional environment, or equivalent experience and/or education.
  • Outpatient clinical experience (e.g., Medical Assistant or LVN).
  • Experience with EHR software, specifically Epic, preferred.
  • Training experience in a clinical environment.
  • Technical proficiency, including familiarity with MS Office (Excel/Word/PowerPoint/Teams) and webinar applications.

Apply