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Epic Qa Jobs (NOW HIRING)

Epic Games

Senior Producer

Cary, NC · On-site

Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it ... Partner with Design, Engineering, Art, QA, and production teams to scope, schedule, and ensure ...

Parkland Health

Primary Purpose Responsible for the operational delivery of the Epic security build for Parkland's Epic system including quality assurance activities that promote standardization, reliability, and ...

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How much do epic qa jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for epic qa in the United States is $40.13, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $49.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Epic QA position, and why are they important?

To thrive as an Epic QA (Quality Assurance) professional, you need a strong foundation in software testing methodologies, healthcare IT processes, and a thorough understanding of the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with test management tools like JIRA, scripting languages, and working knowledge of Epic modules such as EpicCare or Resolute is highly valuable. Excellent attention to detail, analytical thinking, and effective communication and collaboration skills help ensure accurate test execution and issue resolution. These competencies are critical for maintaining the reliability and compliance of Epic systems in healthcare environments, directly impacting patient care and operational efficiency.

What is an Epic QA?

An Epic QA (Quality Assurance) professional is responsible for testing and ensuring the quality of software applications within the Epic electronic health record (EHR) system. They design, execute, and document test cases to identify and resolve system defects. Epic QA specialists work closely with developers, analysts, and end-users to verify that updates and new implementations meet functional and regulatory requirements. Their role is crucial in maintaining the reliability and efficiency of healthcare IT systems.

What does an Epic QA do?

A typical day for an Epic QA professional involves reviewing software requirements, developing and executing test cases, and working closely with Epic analysts, developers, and end users to identify and troubleshoot system issues. You may participate in meetings to discuss testing strategies, document defects in tracking systems like JIRA, and support user acceptance testing (UAT) initiatives. Collaboration with cross-functional teams and continual learning about new Epic modules or updates are common aspects of the role. This dynamic environment ensures every day offers unique challenges as you help safeguard the functionality and integrity of critical healthcare systems.

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Epic Qa jobs near you
Infographic showing various Epic Qa job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $83,472 per year, or $40.1 per hour.

QA Analyst-Ambulatory Operations

Henry Ford Health System

Detroit, MI • On-site

Full-time

Posted 3 days ago

New

Henry Ford Health rating

7.0

Company rating: 7.0 out of 10

Based on 564 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

GENERAL SUMMARY: Under general supervision, utilizes quality management tools to provide support and directly monitor and assess processes and workflows to ensure staff maintain both quality and production measures. Provides ongoing reporting and feedback to Customer Service management regarding staff performance. Measures and implements efforts to maintain or increase the quality of work performed within Customer Service. Conducts random audits and quality checks to ensure member inquiries are handled professionally and processed in an appropriate manner. Coordinates and facilitates calibration sessions. Facilitates training for new hires and current staff regarding the audit process and departmental quality expectations. monitors contacts and cases as outlined in the department Quality Policy and Procedure Manual. The Quality Assurance Analyst must compile monitored data and participate in the coaching, training, and development of the department's agents. Must have a clear and working understanding of any Service Level Agreement and overall quality standards. The Quality Assurance Analyst must have the skills to interact with various levels of leadership, including strong customer service, conflict resolution, active listening, analytical, writing and computer skills. The Analyst must have the ability to compile reports and effectively communicate the resulting analysis to the management team.
EDUCATION/EXPERIENCE REQUIRED:
  • Associate degree with a major in Business Administration or related field.
  • Related and relevant experience may be considered in lieu of academic requirements.
  • Related experience is defined as eight (8) years of experience in a call center with a minimum of two (2) years as a lead worker within an insurance, healthcare or government regulated industry.
  • Two (2) years of experience in call center customer service.
  • One (1) year of experience conducting quality/performance/evaluation audits.
  • Experience providing coaching, feedback, and facilitating training.
  • Experience implementing process change, data analysis, and trend reporting.
  • Experience in research and quality improvement.
  • Successfully complete all assigned Epic assigned courses within two (2) months of hire.
  • Successfully complete all assigned Customer Service Representative New Hire inter-departmental training within two (2) months of hire.
  • Excellent documentation skills.
  • Excellent verbal and written communication skills.
  • Self-directed and self-motivated.
  • Strong interpersonal skills and discretion.
  • Organizational and time management skills.
  • Problem solving and decision-making ability.
  • Strong understanding of the Henry Ford Health health care delivery system.
  • Understanding of the functions of support departments requiring frequent interaction with Client Services.

What Henry Ford Health employees say

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About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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