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Epic Help Desk Remote Jobs in Toronto, ON (NOW HIRING)

Deloitte

Remote Contact Centre Agent

Toronto, ON · Remote

CA$20 - CA$22/hr

Collaborating with your contact centre and help desk teams to respond to customer inquiries via ... Remote work must be conducted from within Canada. Exceptional candidates will be fluent both ...

Mercor

Strategic Finance Specialist - Expert

Toronto, ON · On-site +1

Remote Role Responsibilities * Build business cases and investment appraisals using NPV , IRR , and ... Analyze pricing and discount economics to support price setting and deal desk approvals with margin ...

Mercor

Strategic Finance Specialist - Expert

Toronto, ON · On-site +1

CA$85 - CA$100/hr

Remote Role Responsibilities * Build business cases and investment appraisals using NPV , IRR , and ... Analyze pricing and discount economics to support price setting and deal desk approvals with margin ...

WES

Grants Associate (Remote)

Toronto, ON · Remote

CA$49K - CA$60K/yr

Identify and support efforts to help create, implement, and improve existing funding administration ... Identify, track, and share emerging equitable philanthropic funding approaches by conducting desk ...

Reason One

Senior Fullstack Developer

Toronto, ON · Remote

CA$120K - CA$145K/yr

EHRs (Epic, Cerner), patient portals (MyChart), and provider management tools (Kyruus Health ... Provide senior-level support to developers on your team through mentoring and helping them debug ...

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

We help companies get high-quality support across roles like executive assistance, admin support ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

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All JobsEpic Help Desk JobsEpic Help Desk Remote JobsEpic Help Desk Remote Jobs in Toronto, ON

Epic Help Desk Remote information

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are popular job titles related to Epic Help Desk Remote jobs in Toronto, ON?

For Epic Help Desk Remote jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Toronto, ON look for?

The top searched job categories for Epic Help Desk Remote jobs in Toronto, ON are:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

IT Desk-side Technician

Foresters Financial Services

Toronto, ON • Remote

CA$47K - CA$69K/yr

Full-time

Posted 3 days ago

New

Job description

Career OpportunityRole TitleIT Desk-side TechnicianPurpose of roleA Foresters IT Desk-side Technician provides hands-on and remote IT support to ensure employees can work effectively with their hardware, software, and business applications. The role is responsible for troubleshooting complex technical issues, supporting device deployments, onboarding and refresh activities. Managing incidents, service requests, and helping improve IT processes to minimize business disruptions. The position also collaborates with other IT teams on projects, upgrades, recovery activities, and technology initiatives such as Microsoft Copilot and end-user training.Job DescriptionKey Responsibilities
  • Providing in-person and remote support for technical application resolution, end user computing, peripherals and software.
  • Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment.
  • Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval.
  • Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks.
  • Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control.
  • Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams to reconcile needs and maximize efficiency.
  • Developing Quality Assurance Process for application testing, end-user computer deployments, training guides and how-to sessions. Participating in disaster recovery planning and restoration exercises, ensuring business continuity in the event of IT failures
  • Potential after hours support and light travel
Key Qualifications
  • Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field
  • 2-5 years' experience with end-user device support within a corporate environment
  • Superior problem solving and communication skills
  • Customer service orientation and capability to manage customer expectations
  • General understanding of the Insurance, Financial and Fraternal industries
  • Demonstrable experience working in a client-facing position
  • Ability to work individually and as a team, managing time effectively
  • Strong experience in the Microsoft product suite including Windows and Microsoft365
  • Remote support/tools knowledge
  • General understanding and experience with AI software, particularly Microsoft Copilot
  • Exchange/Active Directory/File Share management/Azure Portal/Intune
  • Thorough (Expert) knowledge and support experience with Microsoft infrastructure and Windows Operating Systems, remote access, email, printers, PC Imaging, and network technologies
  • ITIL V3 Foundation Level Certified an asset
  • Microsoft 365 Certified Fundamentals (MS-900) an asset
  • Microsoft Certified: Azure Fundamentals (AZ-900) an asset

#LI-Hybrid

Salary Range:

$47,300.00 - $69,300.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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