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Helpdesk Jobs in Toronto, ON (NOW HIRING)

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

  • PTO

Job Summary The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support ...

New

Lincoln Electric

Helper

Toronto, ON · On-site

CA$22.14/hr

The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in ...

New

Lincoln Electric

Helper

Toronto, ON · On-site

CA$22.14/hr

The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in ...

New

Alveole

Harvest Helper

Toronto, ON

CA$22.33/hr

Harvest Helper Location: Toronto - On-site Type of contract: Seasonal, Full-time (40h/week) Starting date: Seasonal contract Starting Salary: $22.33/hour About the role As a Harvest Helper, you'll ...

CP Flexible Packaging

Laminator Helper

Aurora, ON · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Laminator Helper ID: 10429 Location: Aurora, ON Department: Lamination Job Type: Non-exempt (hourly) More about this job > Description Nominated by the Aurora Chamber of Commerce as one of the "Best ...

Baycrest

Kitchen Helper

Toronto, ON

CA$26.94 - CA$27.47/hr

Baycrest Hospital has an exciting opportunity for a KITCHEN HELPER Sanitation Posting Number: 9943 Position Type: On-Call / Casual Union: SEIU Service Hourly Pay Rate: $26.94 - $27.47 Date Posted:

Baycrest

Kitchen Helper

Toronto, ON

CA$26.94 - CA$27.47/hr

Baycrest Hospital has an exciting opportunity for a KITCHEN HELPER Sanitation Posting Number: 9898 Position Type: Permanent Part-time Shift Type: Day-Evening, alternate weekends (subject to change ...

Nexus Staffing

Maintenance Helper

Mississauga, ON · On-site

CA$23.50/hr

The Maintenance Technician Helper will be responsible for providing general maintenance support and will report to the Maintenance Supervisor and Plant Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Sodexo Canada Ltd

Kitchen Cook Helper

Toronto, ON · On-site

Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion! Contributing to The Well-Being ...

Emterra Group

Maintenance Helper

Burlington, ON · On-site

$21.63/hr

  • Medical

  • Dental

  • Vision

  • Life

Who We Are We are a dynamic, growth-oriented and safety-focusedcompany. Our organization has been deemed to be an "essential service" byproviding collection and processing for Waste and Recycling ...

Nova Staffing Inc

Helper --Lamination Dept

Aurora, ON · On-site

Perform set-ups and operation of machine Direct and supervise helper Perform quality checks and ensure correct specifications Load and unload materials from the machine Perform some part replacements ...

Nova Staffing Inc

Helper --Extrusion Dept

Aurora, ON · On-site

Perform set-ups and operation of machine Direct and supervise helper Perform quality checks and ensure correct specifications Load and unload materials from the machine Perform some part replacements ...

Labelink

Press Helper

Pickering, ON · On-site

Labelink is a North American leader in printing solutions and an essential service provider to the packaging industry, offering products such as labels, flexible packaging (pouches), shrink sleeves ...

Labelink

Press Helper

Pickering, ON · On-site

Labelink is a North American leader in printing solutions and an essential service provider to the packaging industry, offering products such as labels, flexible packaging (pouches), shrink sleeves ...

Marriott

Maintenance Helper

Toronto, ON · On-site

POSITION SUMMARY Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet ...

TreeHouse Foods

Micro Lab Helper

Richmond Hill, ON

CA$20.04/hr

  • PTO

Micro Lab Helper About Us: TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices ...

Charger Logistics Inc

Shop Helper

Brampton, ON · On-site

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has ...

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Helpdesk information

See Toronto, ON salary details

$10

$22

$40

How much do helpdesk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for helpdesk in Toronto, ON is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.29 and $26.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Toronto, ON?

The most popular types of Helpdesk jobs in Toronto, ON are:

What are popular job titles related to Helpdesk jobs in Toronto, ON?

For Helpdesk jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Toronto, ON look for?

The top searched job categories for Helpdesk jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Helpdesk jobs?

Cities near Toronto, ON with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Toronto, ON as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,643 per year, or $22.4 per hour.

Helpdesk Technician

Mortgage Automator

Toronto, ON • On-site

Full-time

PTO

Posted 2 days ago

New

Job description

Company Overview

Mortgage Automator is on a mission to revolutionize the lending industry by providing a comprehensive, end-to-end platform that eliminates the manual bottlenecks of private lending. Our innovative software empowers lenders to streamline their entire pipeline from origination and underwriting to automated servicing and investor reporting, so they can focus on scaling their business with confidence.

As one of the fastest-growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community. We are building the "operating system" for private lenders, fostering a culture of ownership, high-speed execution, and decentralized decision-making.

Job Summary

The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support across hardware, software, and account access. This role is central to keeping MA's team productive — from day-one equipment setup for new hires to fast resolution of everyday technical issues — and plays a key part in maintaining a smooth, professional employee experience as the company scales.

Requirements

Required Education & Experience
    • Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
    • 1–3 years of experience in a helpdesk, desktop support, or technical support role.
    • Working knowledge of Windows and macOS operating systems, Microsoft 365, and common business productivity tools.
    • Familiarity with user account and access management (Active Directory, Azure AD, or similar identity platforms).
    • Basic understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP troubleshooting).
    • Experience using a ticketing/helpdesk system (e.g., Zendesk, Freshservice, Jira Service Management).
    • CompTIA A+ certification is an asset (or actively working toward it).
    • Strong customer service orientation with clear, patient communication skills.
    • Ability to manage and prioritize multiple concurrent requests in a fast-paced environment.
Essential Functions
    • Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner.
    • Onboarding & Offboarding: Prepare, configure, and deploy laptops and equipment for new hires; manage equipment retrieval and account deactivation for departures.
    • Account & Access Management: Handle password resets, permission changes, and user account administration across core business systems.
    • Asset & Inventory Management: Track IT hardware inventory, coordinate repairs, warranty claims, and replacements with vendors.
    • Documentation: Maintain internal knowledge base articles and standard operating procedures to support self-serve troubleshooting and consistent service delivery.
    • Escalation Management: Identify and route complex issues to Tier 2/3 support or appropriate technical staff, ensuring clear handoff notes.
    • Other duties as assigned.

Benefits

Work Environment

60% Office , 40% Work From Home.

Time-Off & Work Life Balance
  • Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
  • Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
  • Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.
Team Culture & Perks
  • Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
  • Growth & Learning: Continuous professional development with internal training and learning opportunities.
  • Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
  • Comprehensive Health Benefits.