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Epic Go Lives Jobs (NOW HIRING)

NYULMC

AP Beaker Epic Analyst II

New York, NY · On-site

Provide assigned on-site support during go-lives and system upgrades. * Complete all tasks in a timely manner with accurate documentation. * Collaborate effectively with Epic using Sherlock or other ...

Prime Healthcare

Integrations Engineer

Ontario, CA

$73K - $145K/yr

... Epic go-lives for small, medium and large hospitals. o Experience with Python and Lua scripting. o Strong experience with Epic, Meditech, Cerner, eClinical Works, NextGen. o Understands hospital ...

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How much do epic go lives jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for epic go lives in the United States is $37.61, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.26 per hour, depending on experience, location, and employer.

What is an Epic Go Live?

Epic Go Lives refer to the process of launching and activating the Epic electronic health record (EHR) system at a healthcare organization. This event marks the transition from old systems to Epic, with staff beginning to use the new software for patient care and operations. The Go Live period often involves extensive support, training, and troubleshooting to ensure a smooth transition and minimize disruptions. Successful Go Lives are critical for maintaining patient safety and operational efficiency during the changeover.

What skills and qualifications are needed to thrive in an Epic Go-Live support role?

To thrive in an Epic Go-Live Support role, you need a solid understanding of Epic EHR systems, clinical workflows, and healthcare operations, often supported by Epic certification or relevant experience. Familiarity with Epic modules, ticketing systems like ServiceNow, and basic troubleshooting tools is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for providing effective at-the-elbow support and guiding end-users. These skills ensure a smooth transition to the Epic system, minimize disruptions, and enable staff to deliver quality patient care.

What are common challenges faced during an Epic Go Live event, and how can team members prepare for them?

During an Epic Go Live, team members often encounter challenges such as unexpected technical issues, user resistance to new workflows, and the need for rapid troubleshooting. Preparation is key—thorough end-user training, clear communication channels, and robust support structures like command centers help mitigate these challenges. Collaborating closely with IT, clinical staff, and leadership ensures a smooth transition and quick resolution of issues as they arise. Team members should also be ready for long hours and a fast-paced environment in the initial days of Go Live.

What is the difference between Epic Go Lives vs Epic Analysts?

AspectEpic Go LivesEpic Analysts
Primary RoleCoordinate and support the deployment of Epic software during go-live eventsAnalyze, configure, and optimize Epic systems for ongoing use
Required CredentialsEpic certifications, technical knowledgeEpic certifications, technical and clinical understanding
Work EnvironmentProject-based, on-site during go-liveOngoing support, analysis, and system optimization
Industry UsageHealthcare IT implementation projectsSystem analysis and troubleshooting in healthcare settings

Epic Go Lives focus on executing the deployment process during live system launches, ensuring smooth transition. Epic Analysts work on maintaining, analyzing, and optimizing Epic systems post-implementation. Both roles require Epic certifications and are integral to healthcare IT projects, but their responsibilities differ in timing and scope.

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Epic Go Lives jobs near you
Infographic showing various Epic Go Lives job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $78,225 per year, or $37.6 per hour.

Applied Epic Operations Specialist (Insurance)

Northville, MI • On-site

Tropolis Group, LLC
See more jobs at Tropolis Group, LLCexternal

Full-time

Re-posted 23 days ago

Key responsibilities

  • Maintain accurate task and milestone status in Monday.com throughout onboarding and conversion.

  • Support Applied Epic data hygiene, including activities, roles, workflows, and data updates during onboarding and conversions.

  • Host live support sessions during go-lives, deliver Tropolis-specific training, and support the implementation of AI-driven changes in Epic.

Job description

Position Summary
Tropolis is seeking an Applied Epic Operations Specialist to support the agency's ongoing onboarding, conversion, and day-two operations across its sub-agencies. As Tropolis continues to acquire and integrate insurance brokerages in waves, the Director of Epic Integration needs a dedicated partner to absorb the operational, training, and support workload that currently competes with strategic integration planning.
This role sits at the intersection of Applied Epic administration, agency workflow, and end-user enablement. The Specialist will be the practical, in-the-trenches resource that newly onboarded teams call when something does not work the Tropolis way, and the steady hand that keeps existing teams productive while the Director focuses on the next wave of integration.
The right candidate is comfortable operating with the agency lens, not just the software lens - they understand that knowing which status drives which report is as important as knowing which button to click.
Key Responsibilities
Onboarding & Conversion Support
  • Status tracking - Maintain accurate task and milestone status in Monday.com throughout onboarding and conversion, ensuring updates are timely and complete.
  • Epic data hygiene - Keep Applied Epic current during onboarding and conversions, including activities, roles, workflows, and data updates.
  • Post-conversion cleanup - Execute data cleanup tasks that are too complex or context-dependent for the VA team but remain process-driven and repeatable.
  • Cross-team coordination - Serve as the point of ownership for onboarding tasks that do not yet have a clear home on another team.

Go-Live & Training Support
  • Live go-live coverage - Host extended (full-day, where needed) live support sessions during go-lives and attend on-site when teams require in-person help; provide immediate, instantaneous response during cutover windows.
  • Tropolis-specific training - Deliver live training that goes beyond generic Epic functionality and reflects how Tropolis actually operates: our workflows, naming conventions, attachment standards, renewal stages, and SOPs.
  • Vendor handoff - Bridge the gap between third-party trainers (e.g., Brenner) who teach Epic processes and the Tropolis processes new teams actually need to follow on day one.

Day-Two Epic Support
  • Support intake - Field and triage the Epic Support email inbox and chat bot questions; resolve at first touch where possible and escalate cleanly when not.
  • Dashboard & reporting support - Partner with the dashboard owner on Epic-side context (which statuses, activities, and field values drive which reports), so technical dashboard work is not blocked waiting on agency-process knowledge.
  • AI workflow rollout - Help implement AI-driven changes in Epic with CoverFlow and other partners, including configuration, testing, and end-user enablement.

Documentation & Continuous Improvement
  • SOP support - Contribute to procedure documentation under the direction of the Director of Epic Integration; capture institutional knowledge from go-lives and support tickets so the next wave benefits from the last.
  • Issue patterns - Surface recurring user issues, training gaps, and data-quality patterns to inform process improvements and future training content.

Required Qualifications
  • 3-5 years of experience in an insurance agency operations, agency systems, or P&C/Benefits administration role.
  • Hands-on, working knowledge of Applied Epic (or equivalent agency management system, e.g., TAM, HawkSoft, AMS360) - including activities, attachments, lines of business, renewal workflows, and reporting.
  • Demonstrated comfort training and supporting end users, including in live, high-pressure settings such as conversions or cutovers.
  • Strong organizational habits and the ability to keep multiple parallel onboardings tracked and current in tools like Monday.com.
  • Clear, professional written communication suitable for support tickets, training materials, and cross-functional coordination.

Preferred Qualifications
  • Experience supporting a multi-agency or holding-company environment with multiple sub-agencies operating on a shared platform.
  • Familiarity with CoverFlow, HubSpot, or other systems commonly integrated with Applied Epic.
  • Exposure to AI-enabled tooling in an agency operations context.
  • Background in M&A integration, conversions from legacy AMS platforms, or post-acquisition data cleanup.

What Success Looks Like
In the first 90 days, the Specialist is the de facto first point of contact for the Epic support inbox and chat bot, has shadowed at least one go-live, and has taken ownership of Monday.com status maintenance across active onboardings.
Within six months, newly onboarded teams report that go-live support felt sufficient and timely, dashboard owners are no longer blocked on agency-process questions, and the Director of Epic Integration has visibly recovered capacity for forward-looking integration planning and SOP work.

Apply