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Epic Go Lives Jobs (NOW HIRING)

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EPIC EHR Helpdesk Shift Lead - REMOTE

Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. * Assist in planning and supporting Epic go-lives, system upgrades, and Technical ...

ClinDCast LLC

Epic Bridges Analyst

Albany, NY · Remote

Support testing, upgrades, go-lives, and system enhancements * Maintain interface documentation and ensure data accuracy Requirements: * Epic Bridges certification (active or eligible) * 2+ years of ...

ClinDCast LLC

Epic ASAP Analyst

Albany, NY

Support go-lives, upgrades, testing, and training activities. * Troubleshoot system issues and ... Epic ASAP Certification (required) * 3+ years of Epic ASAP implementation or support experience

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How much do epic go lives jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for epic go lives in the United States is $37.61, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.26 per hour, depending on experience, location, and employer.

What are Epic Go Lives?

Epic Go Lives refer to the process of launching and activating the Epic electronic health record (EHR) system at a healthcare organization. This event marks the transition from old systems to Epic, with staff beginning to use the new software for patient care and operations. The Go Live period often involves extensive support, training, and troubleshooting to ensure a smooth transition and minimize disruptions. Successful Go Lives are critical for maintaining patient safety and operational efficiency during the changeover.

What are the key skills and qualifications needed to thrive in an Epic Go-Live Support role, and why are they important?

To thrive in an Epic Go-Live Support role, you need a solid understanding of Epic EHR systems, clinical workflows, and healthcare operations, often supported by Epic certification or relevant experience. Familiarity with Epic modules, ticketing systems like ServiceNow, and basic troubleshooting tools is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for providing effective at-the-elbow support and guiding end-users. These skills ensure a smooth transition to the Epic system, minimize disruptions, and enable staff to deliver quality patient care.

What is the difference between Epic Go Lives vs Epic Analysts?

AspectEpic Go LivesEpic Analysts
Primary RoleCoordinate and support the deployment of Epic software during go-live eventsAnalyze, configure, and optimize Epic systems for ongoing use
Required CredentialsEpic certifications, technical knowledgeEpic certifications, technical and clinical understanding
Work EnvironmentProject-based, on-site during go-liveOngoing support, analysis, and system optimization
Industry UsageHealthcare IT implementation projectsSystem analysis and troubleshooting in healthcare settings

Epic Go Lives focus on executing the deployment process during live system launches, ensuring smooth transition. Epic Analysts work on maintaining, analyzing, and optimizing Epic systems post-implementation. Both roles require Epic certifications and are integral to healthcare IT projects, but their responsibilities differ in timing and scope.

What are some common challenges faced during an Epic Go Live event, and how can team members prepare for them?

During an Epic Go Live, team members often encounter challenges such as unexpected technical issues, user resistance to new workflows, and the need for rapid troubleshooting. Preparation is key—thorough end-user training, clear communication channels, and robust support structures like command centers help mitigate these challenges. Collaborating closely with IT, clinical staff, and leadership ensures a smooth transition and quick resolution of issues as they arise. Team members should also be ready for long hours and a fast-paced environment in the initial days of Go Live.
More about Epic Go Lives jobs
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What states have the most Epic Go Lives jobs? States with the most job openings for Epic Go Lives jobs include:
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Epic Go Lives jobs near you
Infographic showing various Epic Go Lives job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $78,225 per year, or $37.6 per hour.
Director - Epic User Readiness

Director - Epic User Readiness

Baptist Health Care

Pensacola, FL • On-site

Full-time

Posted 16 days ago

Job description

Job Description
The Director - Epic User Readiness is responsible for leading the enterprise strategy, execution, and continuous improvement of Epic user readiness programs across the organization. This role ensures clinicians, operational staff, and administrative users are fully prepared to adopt Epic systems through effective training, communication, change management, and go live support. The Director plays a critical role with Epic implementations, upgrades, and optimization efforts by driving adoption, minimizing disruption, and enabling users to achieve proficiency and confidence in Epic workflows. This leader partners closely with clinical, operational, revenue cycle, IT, and executive stakeholders to ensure successful system deployment and sustained performance.
Responsibilities
User Readiness Strategy & Governance
  • Develop and execute an enterprise Epic User Readiness strategy aligned with organizational goals, timelines, and Epic best practices
  • Establish governance and standards for Epic training, change management, communications, and readiness assessments
  • Define readiness metrics, milestones, and success criteria for Epic implementations and upgrades
  • Serve as the executive owner for Epic user adoption, training effectiveness, and go-live preparedness

Epic Implementation & Deployment Support (Core Responsibility)
  • Lead all user readiness activities for Epic implementations, expansions, and upgrades, including:
    • Initial Epic go-lives
    • Module rollouts and phased deployments
    • Foundation changes and version upgrades
    • Mergers, acquisitions, and Epic migrations
  • Partner with application, clinical, and operational leaders to align training and readiness plans with future-state workflows
  • Develop and oversee integrated readiness plans covering training, communications, credentialing, and go-live staffing
  • Direct command center staffing models, at-the-elbow support, post-go-live transition, ongoing user readiness education related to upgrades, and new hire orientation to Epic programs

Epic Training & Education Leadership
  • Oversee the design, development, and delivery of Epic training programs for all user roles, including physicians, nursing, ancillary staff, revenue cycle, and administrative users
  • Ensure training content aligns with Epic build/optimizations, standardized workflows, and organizational policies
  • Manage training delivery models, including classroom, virtual, e-learning, and blended approaches
  • Ensure Epic proficiency-based training standards are met and measured prior to go-live
  • Partner with Epic, third-party vendors, and internal teams to leverage best-in-class training methodologies

Change Management & Communications
  • Lead enterprise Epic change management strategy to support adoption and reduce resistance
  • Develop and execute Epic communication plans that inform, engage, and prepare users for system changes
  • Align readiness messaging across clinical, operational, and executive leadership
  • Serve as a key advisor to leaders on change impacts, readiness risks, and mitigation strategies

Stakeholder Partnership & Engagement
  • Partner closely with clinical leadership, operations, revenue cycle, HR, and IT teams
  • Serve as a trusted advisor to physician, nursing, and operational leaders regarding Epic readiness and adoption
  • Facilitate forums for feedback, issue resolution, and continuous improvement
  • Provide regular status updates and readiness assessments to executive leadership

Team Leadership & Development
  • Lead, mentor, and develop user readiness, training, and change management teams
  • Define roles, responsibilities, performance expectations, and career development pathways
  • Build and sustain an engaged, high-performing team focused on customer experience and outcomes
  • Ensure appropriate staffing and coverage during implementation and go-live periods

Optimization & Continuous Improvement
  • Evaluate training effectiveness, user adoption metrics, and post-go-live performance
  • Identify opportunities to improve Epic usability, workflow efficiency, and user satisfaction
  • Support ongoing optimization and retraining initiatives following go-lives and major upgrades
  • Maintain institutional knowledge and readiness standards for future deployments

Work Environment
  • On-site
  • Extended hours required during Epic go-lives and major upgrades
  • Travel as needed for off-site vendor training, as well as instruction sessions throughout Baptist Health Care's facilities

Qualifications
Required Qualifications
  • Bachelor's degree in Healthcare, Education, Organizational Change, Information Systems, or related field
  • 5-7+ years of healthcare leadership experience
  • Experience leading multidisciplinary teams and enterprise-wide initiatives
  • Epic certification(s) in requested modules required or ability to obtain within defined timeframe.
  • Strong understanding of clinical and operational workflows
  • Exceptional communication, facilitation, and change leadership skills

Preferred Qualifications
  • Master's degree in Healthcare Administration, Education, Organizational Development, or Business
  • Epic certification(s) or formal Epic training experience
  • Demonstrated experience supporting Epic or enterprise-wide EHR implementations or major upgrades with direct responsibility for training, readiness, or adoption
  • Experience in large health systems or academic medical centers
  • Experience with physician engagement strategies and clinical change management
  • Formal change management training or certification

About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
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About Baptist Health Care

Sourced by ZipRecruiter

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Pensacola, FL, US

Year founded

1951

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