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Epic Go Live Support Jobs in Indiana (NOW HIRING)

Spruce Infotech

SAP ALM Consultant

Frankfort, IN · On-site

$59.25 - $81/hr

Training & Post Go-Live Support: * Provide onsite functional support for: * End-user training * Go-live and post-go-live stabilization * Translate SAP processes into practical operating procedures ...

CFS

Deltek Costpoint ERP Consultan

Fort Wayne, IN · Remote

$145K - $170K/yr

Conduct testing, training, and post-go-live support * Advise clients on accounting processes and Government Contracting best practices * Partner with accounting, finance, contracts, and executive ...

blueStone

SAP SCM (MM/PP) Analyst

Indianapolis, IN

... go live support in the areas of SAP MM/PP. Leading the IT effort and working with the functional teams on implementing SAP MM/PP Qualifications 5 years minimum SAP experience including a min. two ...

Unilever

Warehouse Systems Supervisor

Hammond, IN · On-site

$71K - $107K/yr

Alongside the Warehouse Lead, serve as site champion for WMS integration activities, including process mapping, user acceptance testing, cutover readiness, issue tracking, and support during go-live.

blueStone

Director of IT- Applications

Daleville, IN · On-site

$125K - $150K/yr

... go-live support. Qualifications Bachelor's degree in Business and/or Management Information Systems Experience/Knowledge: 10+ years of progressive IT management experience Minimum of 7 years of SAP ...

American Sound

ServiceNow Developer

Indianapolis, IN · On-site

$47.25 - $65/hr

... go-live support • Configure out-of-the-box workflows and develop custom workflows, business rules, UI policies, and scripts • Integrate ServiceNow applications with third-party systems and ...

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Epic Go Live Support information

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How much do epic go live support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for epic go live support in Indiana is $15.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.68 per hour, depending on experience, location, and employer.

What does an Epic Go Live Support do?

During a Go Live event, Epic Go Live Support staff are often on-site or virtually accessible, assisting end users like nurses, physicians, and administrative personnel as they begin using the new or updated Epic system. Days are fast-paced and involve troubleshooting issues, answering user questions, offering one-on-one or group guidance, and tracking common problems for escalation. Teamwork is essential since you'll collaborate closely with other support staff, IT teams, and possibly Epic representatives to ensure a seamless transition. This hands-on role offers valuable exposure to clinical workflows, healthcare technology, and opportunities to build relationships across multiple departments.

What skills and qualifications are needed for Epic Go Live Support?

To thrive as an Epic Go Live Support professional, you need expertise in healthcare workflows, a solid understanding of the Epic EHR system, and preferably experience with clinical or technical support roles. Familiarity with Epic applications, user provisioning, and certification (such as Epic Credentialed Trainer or Analyst) is highly valuable. Excellent communication, problem-solving abilities, and patience help you provide effective guidance and reassurance to end users during high-pressure Go Live events. These skills ensure smooth system adoption, quick issue resolution, and minimal disruption to critical healthcare operations.

What is an Epic Go Live Support?

An Epic Go Live Support job involves assisting healthcare staff during the implementation of a new Epic electronic health record (EHR) system. Support personnel help end-users navigate workflows, troubleshoot issues, and ensure a smooth transition to the new system. They provide at-the-elbow support, answer questions, and escalate technical problems as needed. This role requires strong communication skills, familiarity with Epic software, and the ability to work in fast-paced clinical environments.

What are the most commonly searched types of Epic Go Live Support jobs in Indiana? The most popular types of Epic Go Live Support jobs in Indiana are:
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Epic Go Live Support jobs near you
Infographic showing various Epic Go Live Support job openings in Indiana as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 71% In-person, 14% Hybrid, and 15% Remote job distribution, with an average salary of $32,231 per year, or $15.5 per hour.

Senior Revenue Cycle Epic Systems Full Time Day Shift

Hendricks Regional Health

Danville, IN • On-site

Full-time

Posted 25 days ago

Hendricks Regional Health rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

Job Summary :
The Senior Revenue Cycle Project & Analytics Analyst (Epic) serves as a strategic leader and internal consultant responsible for optimizing revenue cycle performance across multiple operational areas through analytics, system design, and cross-functional project leadership.
This role functions as a bridge between Revenue Cycle operations, IT, and Finance, driving enterprise-wide initiatives that improve financial outcomes, operational efficiency, and system utilization within the Epic platform.
The position operates with a high degree of autonomy, influencing system design, workflow optimization, and prioritization of organizational initiatives. While not responsible for direct reports, this individual will lead complex, high-impact projects and may function in a project manager-like capacity for revenue cycle systems and workflows.
Job Description
Job Description
Key Responsibilities
Epic-Focused Project Leadership
  • Drive initiatives that impact multiple service lines, departments, and revenue streams across the organization
  • Identify and execute initiatives with measurable financial impact (e.g., revenue lift, cost reduction, cash acceleration)
  • Lead revenue cycle projects involving Epic applications, including system optimization, workflow redesign, and new functionality implementation
  • Manage full project lifecycle: scope, timeline development, build coordination, testing, go-live support, and post-implementation optimization
  • Coordinate with Epic IT analysts, operational leaders, and clinical departments to ensure successful project execution
  • Develop detailed project plans, timelines, and executive-level reporting to support visibility and decision-making
  • Ensure alignment with Epic best practices and organizational governance

Revenue Cycle Operations Optimization
  • Identify and implement improvements across Epic revenue cycle workflows, including:
    • Front-end: Scheduling (Cadence), Registration (Prelude), Insurance verification, Authorization workflows
    • Mid-cycle: Charging, coding workflows, DNFB management (HIM), Charge Router, CDI
    • Back-end: Billing (Resolute HB/PB), Claims, Payment Posting, Denial Management
  • Partner with operational leaders to improve key performance indicators such as:
    • DNFB days
    • AR days
    • Clean claim rate
    • Denial rate and overturn rate
    • Point-of-service collections

Epic Analytics & Reporting
  • Analyze revenue cycle performance using Epic reporting tools (e.g., Reporting Workbench, Radar dashboards, Clarity, Caboodle, SlicerDicer)
  • Develop and maintain dashboards and reports to monitor financial and operational KPIs
  • Perform root cause analyses on denials, charge lag, claim edits, and reimbursement trends including utilization of AI tools, where necessary.
  • Translate complex Epic data into actionable recommendations for leadership

Epic System Optimization & Build Collaboration
  • Collaborate with Epic analysts to define build requirements, enhancements, and workflow changes
  • Participate in system upgrades, SU releases, and optimization efforts
  • Ensure proper configuration of WQs (workqueues), edits, and rules to support efficient workflows
  • Assist in prioritization of Epic change requests through governance committees

Stakeholder Engagement & Influence
  • Serve as a liaison between Revenue Cycle, IT (Epic teams), Compliance, and Finance, aligning operational needs with system capabilities
  • Translate business and operational requirements into Epic system design and enhancements, functioning similarly to a product manager for revenue cycle workflows
  • Participate in prioritization and planning of revenue cycle system enhancements, balancing competing stakeholders needs to drive enterprise-aligned solutions
  • Facilitate cross-functional meetings, workflow design sessions, and optimization workshops to advance initiatives and support decision-making
  • Drive accountability across teams without direct supervisory authority to ensure progress and results
  • Communicate project status, risks, and outcomes clearly to senior leadership

Compliance & Regulatory Alignment
  • Ensure Epic workflows align with CMS, payer regulations, and organizational policies
  • Support audit readiness, including coding, billing compliance, and documentation integrity initiatives

Qualifications
Education
  • Bachelor's degree in healthcare administration, Business, Finance, or a related field required, or an equivalent combination of education, training, and relevant professional experience will be considered.
  • Master's degree (MHA, MBA) preferred

Experience
  • 6+ years of progressive experience in revenue cycle, including system optimization, analytics, or informatics
  • 3+ years of experience working with Epic revenue cycle applications
  • Demonstrated experience leading complex, cross-functional projects in an Epic environment
  • Experience with both hospital billing (HB) and/or professional billing (PB) strongly preferred

Epic Certification/Proficiency (Preferred)
  • Epic certification or proficiency in one or more revenue cycle modules OR demonstrated advanced proficiency in Epic revenue cycle applications.
  • If certification is not currently held, must obtain Epic certification within 6-12 months of hire
  • Familiarity with Epic reporting tools (SQL, Clarity, Caboodle, Reporting Workbench

Knowledge, Skills, and Abilities
  • Advanced expertise in Epic revenue cycle architecture and workflows
  • Advanced analytical skills (Excel, SQL, Power BI, Tableau, or Epic reporting tools)
  • Ability to interpret Epic data structures and reporting outputs
  • Expertise in revenue cycle KPIs and financial performance improvement strategies
  • Exceptional project management and organizational skills
  • Ability to influence, lead meetings, and drive results without formal authority
  • Strong communication skills with both technical and non-technical audiences

Key Performance Indicators (Examples)
  • Improvement in clean claim rate and first-pass resolution
  • Reduction in DNFB and charge lag
  • Decrease in denial volume and increased overturn rates
  • AR days improvement (total and by payer class)
  • Successful delivery of Epic optimization projects on time and within scope
  • Measurable ROI from Epic enhancements

Working Conditions
  • Hybrid or office-based
  • Participation in after-hours support during Epic go-lives or major upgrades may be required

Additional Notes
This role is designed for a highly collaborative, technically skilled revenue cycle professional who thrives in an Epic environment and excels at driving change through data, systems, and project leadership rather than direct supervision.
Job description is not meant to cover or include all the tasks, duties or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, with or without notice due to business need.
Work Shift :
1st Shift (United States of America)
Scheduled Weekly Hours :
40

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About Hendricks Regional Health

Sourced by ZipRecruiter

Hendricks Regional Health, based in Danville, Indiana, United States, is a nationally recognized, non-profit, healthcare system committed to delivering high quality patient care. Its roots date back to 1962 when it began as a humble community hospital. Today, it has grown to comprise a full range of healthcare services through its comprehensive network spanning over various locations. The organization thrives in the healthcare industry with services like a 24-hour emergency department, childbirth services, orthopedic services, and cardiology services among many others. The mission of Hendricks Regional Health is to enhance health by delivering high-quality compassionate healthcare inclusive of all in need. Its commitment to quality has earned it numerous achievements, including the Joint Commission’s Gold Seal of Approval, the American Nurses Credentialing Center’s Magnet designation, and being named one of Healthiest 100 Workplaces in America.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Danville, IN, US

Year founded

1962

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