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Epic Go Live Support Consultant Jobs (NOW HIRING)

Healthcare IT Leaders

IT Project Manager

Manhattan, NY · On-site

$108K - $128K/yr

... Epic go-live dates. The ideal candidate will have: * Strong IT project management experience ... consulting and full-time hiring. For more information, visit us on the web at

Baylor Genetics

Epic Implementation Manager

Houston, TX · On-site

Provide post-go-live support and guidance to drive adoption and resolve issues in a timely manner ... Epic Beaker experience required * Strong understanding of interoperability standards (HL7, FHIR ...

ClinDCast LLC

Epic Orders Analyst

Albany, NY · Remote

Participate in on-call rotation and provide go-live support as required. * Ensure compliance with ... Epic Orders Certification or Proficiency (CPOE/Orders/Order Transmittal/Clinical Decision Support)

ClinDCast LLC

Epic Resolute HB Analyst

Roslindale, MA · On-site

Participate in integrated testing, user acceptance testing (UAT), and go-live support. * Collaborate with cross-functional Epic teams including Prelude, Cadence, Professional Billing (PB), and Claims.

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Epic Go Live Support Consultant information

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How much do epic go live support consultant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for epic go live support consultant in the United States is $54.84, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $69.95 per hour, depending on experience, location, and employer.

What is an Epic Go Live Support Consultant?

Epic Go Live Support Consultants are professionals who assist healthcare organizations during the initial rollout or major updates of the Epic electronic health record (EHR) system. Their main role is to provide on-site or remote support to end users, such as doctors, nurses, and administrative staff, helping them adapt quickly to the new system. These consultants troubleshoot issues, answer questions, and ensure a smooth transition by offering hands-on guidance and training. Their expertise helps minimize disruptions to patient care during the go-live period. They often have strong backgrounds in healthcare IT and are well-versed in Epic software modules.

What skills and qualifications are needed to thrive as an Epic Go Live Support Consultant?

To thrive as an Epic Go Live Support Consultant, you need a strong understanding of Epic EHR workflows, healthcare operations, and preferably Epic certification in relevant modules. Familiarity with ticketing systems, remote support tools, and Epic-specific applications such as Hyperspace is typically required. Excellent communication, adaptability, and problem-solving skills help consultants efficiently resolve user issues and support clinical staff during go-live periods. These skills are crucial to ensuring a smooth transition to Epic, minimizing disruptions, and empowering end-users to deliver quality patient care.

What are common challenges faced by Epic Go Live Support Consultants during the implementation phase, and how are they addressed?

Epic Go Live Support Consultants often encounter challenges such as quickly adapting to different hospital workflows, assisting end-users with varying levels of comfort with the Epic system, and resolving unexpected technical issues under tight timelines. To address these, consultants rely on their strong knowledge of Epic modules, clear communication skills, and the ability to troubleshoot effectively on the spot. Collaboration with hospital IT staff and clinical teams is crucial, as is maintaining a calm, supportive presence to ensure smooth transitions and user confidence throughout the go-live period.

What is the difference between Epic Go Live Support Consultant vs Epic Implementation Specialist?

AspectEpic Go Live Support ConsultantEpic Implementation Specialist
CertificationsEpic certifications, relevant technical credentialsEpic certifications, project management certifications often preferred
Work EnvironmentPost-implementation support, troubleshooting, user trainingImplementation planning, system configuration, deployment
Employer & Industry UsageHospitals, healthcare organizations during live system rolloutHealthcare IT projects, system deployment phases
Search & Comparison IntentFocus on post-go-live support rolesFocus on system setup and deployment phases

The Epic Go Live Support Consultant primarily provides post-implementation support, troubleshooting, and user training during the live phase of Epic system deployment. In contrast, the Epic Implementation Specialist is involved in planning, configuring, and deploying Epic systems before they go live. Both roles require Epic certifications and healthcare IT experience but differ in their focus within the project lifecycle.

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Epic Go Live Support Consultant jobs near you
Infographic showing various Epic Go Live Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $114,060 per year, or $54.8 per hour.

Epic Willow Analyst

Computer Task Group, Inc

San Mateo, CA • Remote

$85 - $95/hr

Full-time

Re-posted yesterday

Job description

Overview

CTG is seeking an experienced Epic Willow Analyst.

Location: Remote
Duration: 3 months

We are seeking an experienced Epic Willow Analyst to support a new Epic implementation focused on ambulatory pharmacy services. This role will lead the design, build, testing, and activation of outpatient pharmacy workflows within Epic Willow Ambulatory.

The analyst will partner with pharmacy leadership, ambulatory providers, nursing, revenue cycle, and IT stakeholders to ensure safe, efficient, and compliant outpatient medication workflows during implementation and go-live.

Key Responsibilities:

Implementation & Build

  • Lead configuration and build within Epic Willow Ambulatory for a net-new implementation.
  • Design outpatient dispensing workflows, refill protocols, and medication work queues.
  • Build medication records, pharmacy product records, NDC mapping, and formulary structures.
  • Configure routing rules for e-prescribing, prior authorizations, specialty pharmacy, and retail pharmacy workflows.
  • Support integration with provider ordering workflows and downstream systems.

E-Prescribing & Regulatory Compliance

  • Configure and optimize electronic prescribing workflows, including controlled substances (EPCS).
  • Support state PDMP integration and regulatory requirements.
  • Ensure compliance with DEA, state board of pharmacy, and other regulatory standards.
  • Build and support real-time prescription benefit (RTPB) and prior authorization integrations where applicable.

Revenue Cycle & Specialty Integration

  • Collaborate with revenue cycle teams to support billing configurations and pharmacy claims workflows.
  • Support 340B program configuration (if applicable).
  • Assist with specialty pharmacy workflows, refill management, and adherence programs.
  • Validate medication pricing and reimbursement setup.

Interfaces & Integration

  • Partner with interface teams to support integrations with third-party pharmacy systems, wholesalers, and clearinghouses.
  • Support SureScripts connectivity and troubleshoot transmission errors.
  • Collaborate with ambulatory and clinical application teams to ensure end-to-end workflow integrity.

Testing & Go-Live Support

  • Develop and execute build validation and integrated testing scripts.
  • Support user acceptance testing (UAT).
  • Participate in cutover planning and go-live activation.
  • Provide at-the-elbow support during implementation and stabilization.

Documentation & Governance

  • Maintain detailed build documentation and configuration records.
  • Participate in medication governance and formulary review committees.
  • Support training material development and knowledge transfer.

Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $140,000 to $160,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

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About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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