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Entrylevel Help Desk Analyst Jobs in Reston, VA (NOW HIRING)

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

RiVidium, Inc

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

Full-Time/Part-Time Full-Time Description RiVidium is seeking a Service Desk Analyst. This role ... Executes PWS C.5.3.5 helpdesk operations; provides Tier I/II support, ticket escalation, and ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... Analyze ticket trends to recommend commonly reported issues for the development of self-help ...

kgs

Help Desk Specialist

Arlington, VA · On-site

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Help Desk Specialist

Arlington, VA

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

NuAxis LLC

Help Desk Specialist I

Washington, DC · On-site

The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on ... CompTIA A+ - the most recognized entry-level IT certification * CompTIA IT Fundamentals (ITF ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Reston, VA

Entrylevel Help Desk Analyst information

See Reston, VA salary details

$15

$25

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entrylevel help desk analyst in Reston, VA is $25.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Reston, VA? For Entrylevel Help Desk Analyst jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Reston, VA look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entrylevel Help Desk Analyst jobs? Cities near Reston, VA with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Reston, VA as of July 2026, with employment types broken down into 88% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $52,128 per year, or $25.1 per hour.

Teir 1 Help Desk

Veredus - DC

Herndon, VA

$20.50 - $27.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Company Description

Veredus recently named one of the "Best Staffing Firms to Work for in 2012" by Staffing Industry Analysts!


Hot Points:

Contract role for a candidate that can obtain a Security clearance (secret or above)

1yr of Help Desk or Deskside support AND a MS Certification

Job Description

 A qualified candidate will join a team who will resolve technical problems and answer queries that originate by telephone and e-mail. The Service Desk provides 7x24x365 support including weekends and holidays. 


Roles and Responsibilities include:
Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
Record, maintain and update records in the Incident Management system.
Perform analysis of problems and assist with corrective action to restore functionality.
Work with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.
Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.

Qualifications

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
US Citizenship required
A high school diploma or GED are required.
1 - 2 years of help desk or desktop support experience is required.
Strong troubleshooting abilities are required.
Possess strong customer service skills.
Willing to learn new tools and technologies and take on new responsibilities as assigned.
Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:
Current active DoD Secret Security Clearance.
Bi-Lingual (English/Spanish) desired, but not required.
Must be able to pass a DHS background investigation before employment commences.
Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.
Associate's Degree
Knowledge of Microsoft Office automation solutions.
Experience in using the Remedy Service Management and Knowledge Management System (KMS) a plus.

Additional Information

Why Veredus?

Candidates work with a professional recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends-who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there's a position you really want, you're fully prepared to get it. Additionally, Veredus provides the following benefits:

o Medical Benefits
o Consultant Lunches and Outings
o Dental Benefits
o Life Insurance ($20,000 benefit)
o Vision
o ATOP-Accrued Time Off Program
o 401K
o Consultant Web-Site
o Name Plates
o Care packages/Survival packs
o Dedicated Consulting Services Representative

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