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Entrylevel Help Desk Analyst Jobs in Reston, VA (NOW HIRING)

Socket.dev

Support Desk Analyst

Reston, VA · On-site

$55 - $75/hr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... and help maintain a strong user support experience. Key Responsibilities: * Respond to user ...

New

Inadev

Support Desk Analyst

Reston, VA · Hybrid

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... and help maintain a strong user support experience. Key Responsibilities: - Respond to user ...

Inadev

Support Desk Analyst

Reston, VA · On-site

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... and help maintain a strong user support experience. Key Responsibilities: - Respond to user ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Strong analytical and customer service skills. * Ability to document procedures and create end-user ...

CGI Inc.

Functional Business Analyst - Help Desk

Arlington, VA · On-site

$23.50 - $32.25/hr

Functional Business Analyst - Help Desk Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0626-1048 Employment Type: Full Time U.S. - What we ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. * Coordinate with the ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... analysis. • Coordinate with the Communications Squadron to support system and network ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Ability to analyze customer feedback and performance metrics to drive continuous improvement ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

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Showing results 21-40

All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Reston, VA

Entrylevel Help Desk Analyst information

See Reston, VA salary details

$15

$25

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entrylevel help desk analyst in Reston, VA is $25.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Reston, VA, the most frequently searched job titles are:

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Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $52,128 per year, or $25.1 per hour.

Helpdesk Specialist Entry

Sylver Rain Consulting

Washington, DC • On-site

Full-time

Re-posted 12 days ago

Job description

Description
DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Ability to understand and maintain inventory management. 
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory. 
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Employment Type: FULL_TIME

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