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Entrylevel Help Desk Analyst Jobs in Reston, VA (NOW HIRING)

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

kgs

Help Desk Specialist

Arlington, VA

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Help Desk Specialist

Arlington, VA

... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Veredus - DC

Teir 1 Help Desk

Herndon, VA · On-site

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... Analyze ticket trends to recommend commonly reported issues for the development of self-help ...

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Showing results 21-40

All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Reston, VA

Entrylevel Help Desk Analyst information

See Reston, VA salary details

$15

$25

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entrylevel help desk analyst in Reston, VA is $25.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Reston, VA?

For Entrylevel Help Desk Analyst jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Reston, VA look for?

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What cities near Reston, VA are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Reston, VA with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,128 per year, or $25.1 per hour.

Help Desk Technician - REMOTE

Capitol Recruiters Inc.

Washington, DC • Remote

$50K - $80K/mo

Full-time

Re-posted 7 days ago

Job description

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff. Available shifts: Wednesday - Sunday 3:30 pm - 12 am Saturday - Monday 11:30pm - 1pm Saturday - Wednesday 7am - 3:30pm Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner. Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline. Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials. Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required. Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management. Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills. Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills. Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.

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