Entrylevel Help Desk Analyst Jobs in Renton, WA (NOW HIRING)

Volga Partners is a global workforce solutions and technology services company supporting innovative organizations across AI, emerging technologies, data operations, and enterprise technology programs. We connect exceptional talent with high-impact opportunities that help shape the future of technology.

Are you passionate about technology, gaming, virtual reality, or solving complex technical challenges?

Join a team supporting a dedicated long-term client program focused on next-generation AR/VR experiences. As an AR/VR Technical QA Analyst, you will play a critical role in ensuring the quality, stability, and performance of cutting-edge immersive technologies before they reach end users.

This is more than a traditional QA position. You'll work at the intersection of hardware, software, networking, and user experience while developing highly transferable technical skills in one of the fastest-growing areas of technology.

Whether your background is in quality assurance, IT support, gaming, systems troubleshooting, technical operations, or PC hardware, this role offers an exciting opportunity to gain hands-on experience supporting advanced AR/VR platforms.

Why Join This Team?

• Full-Time W-2 employment

• Dedicated long-term client program

• Medical, Dental, and Vision Coverage

• 401(k) with Employer Match

• Health Savings Account (HSA)

• Paid Time Off (PTO)

• Employee Assistance Program (EAP)

• Dependent Coverage Available

• Hands-on exposure to emerging AR/VR technologies

• Opportunity to work alongside engineers and technical stakeholders

• Develop highly marketable troubleshooting, diagnostics, and systems testing skills

Technologies You'll Work With

• AR/VR Headsets and Mixed Reality Devices

• OpenXR

• Unity

• Unreal Engine

• Windows 10/11

• Android Debug Bridge (ADB)

• Quest Link, Air Link, and Steam Link

• Jira

• Performance Analysis and Diagnostic Tools

• Hardware and Software Testing Environments

What You'll Do

Quality Assurance & Testing

• Execute comprehensive manual testing across AR/VR hardware and software platforms

• Evaluate performance, tracking fidelity, stability, and overall user experience

• Validate functionality across multiple hardware configurations and environments

• Identify, reproduce, and document software and hardware defects

Technical Troubleshooting & Diagnostics

• Investigate SDK and API-related issues

• Analyze runtime logs, version mismatches, and integration failures

• Isolate root causes and provide actionable findings to engineering teams

• Troubleshoot complex software, hardware, and connectivity issues

PC-to-Headset Connectivity

• Diagnose Quest Link, Air Link, Steam Link, and PCVR streaming issues

• Resolve USB, driver, networking, and performance-related problems

• Validate headset connectivity across multiple system configurations

Application Deployment

• Deploy and validate APKs and Windows applications using ADB and command-line tools

• Verify installations and troubleshoot deployment failures

• Support build validation across multiple devices and testing environments

Unity & Unreal Validation

• Review builds and projects within Unity and Unreal Engine

• Identify rendering issues, console errors, and asset integrity concerns

• Validate functionality prior to release

Defect Reporting & Documentation

• Create detailed Jira tickets with logs, screenshots, telemetry, and reproducible steps

• Partner with developers and QA leads to accelerate issue resolution

• Maintain high-quality testing documentation and reporting standards

Cross-Functional Collaboration

• Work closely with developers, QA leads, and technical stakeholders

• Support release readiness and product quality initiatives

• Contribute valuable feedback throughout the development lifecycle

Requirements

Required

• 2+ years of experience in Software QA, Hardware QA, Technical Support, Systems Testing, Help Desk, Desktop Support, or a related technical field

• Strong troubleshooting and analytical problem-solving skills

• Experience working within Windows 10/11 environments

• Familiarity with software installation, configuration, and diagnostics

• Experience deploying applications across multiple devices and environments

• Strong written and verbal communication skills

• Ability to work onsite in Redmond, WA

Preferred

• Experience supporting AR/VR, gaming, simulation, or immersive technology platforms

• Familiarity with Unity and/or Unreal Engine

• Experience with ADB or command-line deployment tools

• Python or PowerShell scripting experience

• Experience with graphics profiling or performance analysis tools

• Understanding of networking fundamentals and low-latency streaming technologies

• Experience supporting technically complex hardware and software ecosystems

Redmond, WA (100% Onsite)
Full-Time W-2 Position
$25.00 - $31.00 per Hour DOE
Monday - Friday | 8:30 AM - 5:00 PM PST

Benefits

• Medical, Dental, and Vision Coverage

• 401(k) with Employer Match

• Health Savings Account (HSA)

• Paid Time Off (PTO)

• Employee Assistance Program (EAP)

• Dependent Coverage Available