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Epic Help Desk Analyst Jobs in Renton, WA (NOW HIRING)

Georgia IT, Inc.

Help Desk Analyst - Seattle, WA

Seattle, WA · On-site

$23.25 - $31.75/hr

Georgia IT, Inc. is seeking a Help Desk Analyst to join their team in Seattle, WA. The role involves providing technical support and resolving issues for non-technical resources while ensuring a ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

iSpot

Deal Desk Analyst

Bellevue, WA · On-site

$90K - $111K/yr

As a Deal Desk Analyst, you will partner with our Senior Director of Revenue Operations and internal teams to create a world-class legal, finance & operations department that supports an ...

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is responsible for ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst. The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

PitchBook Data

Deal Desk Analyst

Seattle, WA · On-site

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... The Deal Desk Analyst is a proactive commercial partner to PitchBook's sales organization, engaged ...

Deloitte

Epic Beaker Analyst

Seattle, WA · On-site

As an experienced Epic Beaker Analyst , you will have the ability to share new ideas and ... help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding ...

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Epic Help Desk Analyst information

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$16

$27

$40

How much do epic help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for epic help desk analyst in Renton, WA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $30.29 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Renton, WA?

For Epic Help Desk Analyst jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Renton, WA look for?

The top searched job categories for Epic Help Desk Analyst jobs in Renton, WA are:

What cities near Renton, WA are hiring for Epic Help Desk Analyst jobs?

Cities near Renton, WA with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Renton, WA as of June 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,360 per year, or $27.1 per hour.

Help Desk Analyst - Seattle, WA

Georgia IT, Inc.

Seattle, WA • On-site

$23.25 - $31.75/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Georgia IT, Inc. is seeking a Help Desk Analyst to join their team in Seattle, WA. The role involves providing technical support and resolving issues for non-technical resources while ensuring a smooth operation of helpdesk services.
Responsibilities:
• Good interpersonal skills, working with non-technical resource to resolve technical issues.
• Call Center / Helpdesk experience
• Networking Skills
• Computer Hardware Troubleshooting experience
• Ability to work independently
• Willing to work during weekends on rotation basis
Qualifications:
Required:
• Good interpersonal skills, working with non-technical resource to resolve technical issues.
• Call Center / Helpdesk experience
• Networking Skills
• Computer Hardware Troubleshooting experience
• Ability to work independently
• Willing to work during weekends on rotation basis
Preferred:
• US Citizen, Green Card and GC EAD preferred no third-party agencies available for this position.
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

Social media

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