Epic Help Desk Analyst Jobs in Renton, WA (NOW HIRING)

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Deal Desk Analyst will be responsible for delivering deal structuring and pricing support across LiveRamp's sales org. You will act as a key advisor to Sales, Legal, Finance and Accounting, managing deal formation and flow, implementing policy, and driving sustainable growth while reducing sales cycle times. Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk function internally.
We're looking for a proactive, independent thinker, with sound business acumen and excellent communication and collaboration skills. You are able to work in a structured manner to thrive in ambiguity and are not afraid to roll up your sleeves to dive into business challenges and create solutions to problems that have never been tackled before.
You Will:

• Provides first-line Deal Desk support for standard new business, upsells, and renewal deals (including guidance on deal structuring, packaging and order forms)

• Draft custom Order Forms for non-standard commercial terms in deals, ensuring that all necessary approvals are secured

• Drive continuous improvement efforts for implementations, systems and operations (SFDC, CLM, CPQ, etc.)

• Maintain Clause library for negotiable deal levers and provide prompt guidance to sellers on best options to close the deal

• Escalates non-standard deals and pricing appropriately to business leaders across DealDesk, Finance, Commercial, Legal and Product

• Delivers pricing guidance published by Pricing and facilitates the commercial team in creation of quotes

• Provide guidance to Account Executives on deal structuring in a way that meets customers' requirements, follows standard packaging as best possible, and maximizes ACV

• Ensuring SalesForce data and Order Forms data are aligned and accurate

• Packaging the various components of the executable contract into a final Work Order, after acquiring appropriate sign-offs

• Ensure that contracts for all large end-of-quarter deals are reviewed and forecasted accurately

About You:

• 2-3 years of experience in Contract management, Order Management or Deal Desk

• BS or BA degree required

• Salesforce.com and or CRM experience specific to analytics, training, and adoption

• CLM experience preferred

• Proficient with ERP systems

• Strong competency with Excel, business models, pivot tables, charts and graphs

• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, ever evolving environment

• Use strong logic and reasoning skills to understand and action complex concepts

• Ability to synthesize information into actionable insights and contribution to both creating and executing business strategies

• "Drive things to the ground" you leave no stone unturned when ensuring your assignments get across the finish line

• Able to work with a high degree of autonomy in a global environment

• Ability to take initiative and make recommendations on how to improve existing processes

• Must be a self-starter, smart, ethical, friendly, hard-working and proactive (no exceptions)

• Attention-to-detail and ability to multitask are critical

• Strong communication and interpersonal skills. Must be comfortable with public speaking and providing training to others

The approximate annual base compensation range is $78,500 to $111,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.