Epic Help Desk Analyst Jobs in Renton, WA (NOW HIRING)

Salary: $45.91 - $58.19 Hourly
Location : Chinook Building 401 5th Avenue Seattle, WA
Job Type: Career Service (Exec)
Job Number: 2026BM27533
Department: DES - Executive Services
Division: Business Resource Center
Opening Date: 08/18/2026
Closing Date: 9/1/2026 12:00 AM Pacific
FLSA: Non-Exempt
Bargaining Unit: Z3 : KC Personnel Guidelines
Full- or Part-Time: Full Time
Hours/Week: 40 hours/week
Summary
King County's Business Resource Center (BRC) Shared Services - Customer Support and Training team has two openings for an Oracle Functional Analyst II. These openings are for both Career Service and Term-Limited Temporary/Special Duty Assignment classifications. The Term-Limited Temporary/Special Duty Assignment is anticipated to last for one year.
As a member of CST, you will provide technical support to county agencies for requests and incidents related to our Oracle enterprise systems: PeopleSoft, Oracle EBS, BI Insights, and more. You will also be responsible for fulfilling security access requests for Oracle EBS and the Financial Procurement Cloud (FPC) as well as triaging and resolving help tickets utilizing the county's Information Technology Services Management (ITSM) help desk tool. The nature of this position requires sharp troubleshooting skills, being a nimble learner, and a collaborative spirit.
ABOUT THE BUSINESS RESOURCE CENTER OVERVIEW The BRC oversees King County's business systems, which include applications, infrastructure, software, and vendor relationships. The team also supports business processes, system governance, and work prioritization to effectively serve county agencies.
Shared Services Team: This team specializes in training, change management, and help desk support, along with system security, administration, and licensing. There is also a highly skilled and technical team of DBAs who manage day-to-day running and performance of the systems in Oracle Cloud Infrastructure as well as coordination of system updates and patches.
BRC Director's Office: This team provides guidance to the BRC and advises county leaders on strategies to enhance the county's ERP business systems. They also manage the day-to-day operations of the BRC in support of continuous improvement and a cohesive team approach to govern, manage and support the county's ERP systems.
Bl Insights Team: This team specializes in developing and managing business intelligence analytics across our suite of Oracle ERP applications and SAP Concur. This team also collaborates and works closely with our business partners and county departments to deliver meaningful analytics in support of county business operations. The team is committed to expanding the use of analytics tools and enhancing ERP data governance across the county.
Financials and Procurement Team: This team specializes in Oracle EBS Financials and Procurement, Oracle Procurement Cloud and Supplier Cloud, and SAP Concur travel systems. The team collaborates with our business partners and county departments to deliver finance, procurement, travel expense, and treasury services across all county business operations.
HR and Payroll System Team: This team specializes in PeopleSoft HR, payroll, and retirement systems, collaborating with our business partners and county departments to deliver HR, benefits, and payroll services across all county business operations.
What people have said about working in the Business Resource Center.
"The Business Resource Center provides an environment with highly diverse work groups and business partners, offering opportunities for professional growth and challenges, learning new skills and the latest technology and applications."
"Employee ideas and contributions are highly valued and supported by supervisors and managers, and employees are able to offer solutions to issues that can be brought before business partners and stakeholders."
"Employees have the freedom to manage their own workload, which is both challenging and rewarding. Work involves not only resolving issues and finding the root cause of problems but also interacting directly with business partners and experiencing the positive feedback of their appreciation."
"The job is constantly evolving, providing new professional challenges and opportunities for growth, and this comes with a supportive environment with others around you who are rooting for your success as much as their own."
Job Duties
In order to be considered minimally qualified for this opportunity, you must demonstrate the following skills and abilities:

• Customer Service Experience and Skills: Previous experience in a customer service role, resolving IT issues for users. Ability to work effectively with diverse individuals and collaborate with staff and customers.
• Communication Skills: Strong verbal and written communication skills to clearly explain technical issues and solutions to technical team members and non-technical system users.
• Technical Support Experience: Prior experience in a technical support or help desk environment providing support to users by troubleshooting issues and providing solutions.
• Process Documentation: Experienced in creating and maintaining complex process documentation; proficiency with the Microsoft Office Suite or related tools is required.
• Problem-Solving: Able to understand, analyze, and troubleshoot technical issues efficiently.
• Time Management: Proven ability to prioritize and efficiently and effectively complete work tasks within designated timeframes and handle multiple competing priorities while still delivering excellent customer service and quality work products.
• Analytical Skills: Strong analytical skills with ability to understand and solve complex business problems. Proficient in systems analysis, application troubleshooting, and using reporting tools to monitor and track performance measures.
• Ability to perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills
The successful candidate may also have:

• Technical proficiency and experience in a technical support or help desk environment and have experience using ITSM tools (i.e., Cherwell, Neurons, Jira, etc.) and methodologies (ITIL).
• Experience assisting with project planning and execution and ability to coordinate with team members to ensure timely and successful delivery of project objectives.
• Familiarity with change management, project management, and business analysis best practices.
• Experience developing and/or updating standard work documentation, knowledge articles, or other related technical training documentation.
• Familiarity or experience with Oracle ERP applications such as: Oracle EBS, Oracle Cloud, PeopleSoft, BI Insights, etc.
• A strong commitment to advancing Equity, Racial, and Social Justice (ERSJ) and applying an equity focused approach in all customer and team interactions.

WORK SCHEDULE: This position has a normal schedule of Monday - Friday 8am-5pm, is an hourly overtime eligible position, not exempt from the provisions of the Fair Labor Standards Act.
UNION REPRESENTATION: This position is currently non-represented and governed by the employee personnel guidelines.
WORK LOCATION: The BRC team works in a hybrid model, with days in the office as well as remote. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building 401 5th Avenue Seattle, Washington, 98104.
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
King County has a robust collection of to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
Supplemental Information
Are you ready to make a difference? dedicated to serving one of the nation's best places to live, work and play.
Application Process
If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position. We highly encourage you to include a resume and letter of interest with your application materials.
If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Brittney Marzeszt, Senior Talent Advisor at
This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months, including additional Term Limited Temporary (TLT), Short-term Temporary (STT) and Career Service (CS) positions.
King County's Vision, Mission, and ACTIVATE Values unite us.
King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.
Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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Are you applying to this position as an eligible Priority Placement Program Participant who is a current or previous King County Employee impacted by layoff? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of