PR · On-site
$18 - $22/hr
The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access, Microsoft 365, endpoint devices, and business system issues. This role requires strong communication ...
Quick apply
PR · On-site
$18 - $22/hr
The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access, Microsoft 365, endpoint devices, and business system issues. This role requires strong communication ...
PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
Quick apply
PR · On-site
Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
PR · On-site
$13 - $14/hr
Troubleshoot (entry-level) technical issues remotely and onsite as needed. * Ensure a smooth and ... Extensive desk-based work, including prolonged periods of computer use and administrative tasks.
Quick apply
Front Office Manager
San Juan, PR · On-site
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in ...
Front Office Manager
San Juan, PR · On-site
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in ...
PR · On-site
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in ...
PR · On-site
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in ...
Attorney Train in Tax Resolution
San Juan, PR · On-site
$50K/yr
... for a Entry level / Junior level attorney interested in tax resolution for FULL TRAINING as a ... Our team works in a structured, collaborative environment where attorneys focus on analysis ...
Quick apply
Attorney Train in Tax Resolution
San Juan, PR · On-site
$50K/yr
... for a Entry level / Junior level attorney interested in tax resolution for FULL TRAINING as a ... Our team works in a structured, collaborative environment where attorneys focus on analysis ...
The position conducts investigative and analytical activities to identify assets, locate ... Ability to conduct both field and desk-based investigations independently and manage multiple ...
The position conducts investigative and analytical activities to identify assets, locate ... Ability to conduct both field and desk-based investigations independently and manage multiple ...
The position conducts investigative and analytical activities to identify assets, locate ... Ability to conduct both field and desk-based investigations independently and manage multiple ...
The position conducts investigative and analytical activities to identify assets, locate ... Ability to conduct both field and desk-based investigations independently and manage multiple ...
The position conducts investigative and analytical activities to identify assets, locate ... Ability to conduct both field and desk-based investigations independently and manage multiple ...
The position conducts investigative and analytical activities to identify assets, locate ... Ability to conduct both field and desk-based investigations independently and manage multiple ...
... education. Entry level. Proficiency in Microsoft Office applications, including Excel, Word ... At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve ...
... education. Entry level. Proficiency in Microsoft Office applications, including Excel, Word ... At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve ...
Solution Architect - Pricing Application Integration - Senior Associate
San Juan, PR · On-site
$77K - $202K/yr
They utilise advanced analytics techniques to help clients optimise their operations and achieve ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...
Solution Architect - Pricing Application Integration - Senior Associate
San Juan, PR · On-site
$77K - $202K/yr
They utilise advanced analytics techniques to help clients optimise their operations and achieve ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...
You will analyze customer touchpoints, design customer journey maps, and offer guidance to help ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...
New
You will analyze customer touchpoints, design customer journey maps, and offer guidance to help ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...
New
Entrylevel Help Desk Analyst information
What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
What job categories do people searching Entrylevel Help Desk Analyst jobs in Puerto Rico look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Entrylevel Help Desk Analyst jobs? Cities in Puerto Rico with the most Entrylevel Help Desk Analyst job openings:
$18 - $22/hr
Full-time
Posted 14 days ago
Job description
ABOUT ONETRUST INTERNATIONAL
If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust International may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.
If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything!
Position Summary
OneTrust International is seeking a Help Desk Analyst to join our IT team in San Juan. This role provides frontline technical support to employees across the Family of Companies, including users in multiple offices and remote locations.
The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access, Microsoft 365, endpoint devices, and business system issues. This role requires strong communication skills, attention to detail, and the ability to provide professional support in a fast-paced environment where priorities can shift throughout the day. The ideal candidate is dependable, responsive, organized, and service driven. This person should be comfortable working with users at all levels of the organization and able to explain technical issues in a clear, simple, and professional way.
Responsibilities:
- Provide day-to-day technical support for employees across multiple companies and office locations by phone, email, chat, and ticketing systems.
- Respond to and resolve a high volume of help desk tickets related to hardware, software, user access, business applications, and endpoint devices.
- Install, test, maintain, troubleshoot, and repair computers, peripherals, and related equipment.
- Perform software installation, updates, configuration, and troubleshooting on Windows-based devices.
- Assist with workstation setup, equipment deployment, replacements, and user onboarding/offboarding support.
- Support basic administration of critical business systems, including account setup, password resets, access changes, and general user support.
- Maintain accurate inventory records, equipment documentation, and support notes.
- Monitor system availability and assist with recovery efforts by following established IT procedures.
- Document support activity clearly and accurately within the ticketing system.
- Escalate issues when needed while maintaining clear communication with users and IT team members.
- Support IT operational processes with consistency, attention to detail, and a strong focus on customer service.
The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.
Education and Experience:
- 1+ years of experience in IT support, help desk, desktop support, or similar technical support role.
- Working knowledge of Windows operating systems and common troubleshooting practices.
- Experience supporting or administering Microsoft 365 / Office 365 environments.
- Ability to troubleshoot common computer, peripheral, software, and connectivity issues.
- Ability to explain technical issues in a clear, professional, and user-friendly manner.
- Experience supporting users in a multi-office or remote work environment.
- MacOS support experience.
- Experience with endpoint protection, antivirus, encryption tools, and device inventory systems.
Knowledge, Skills, Abilities:
- Knowledge of Windows 10 and 7 operating systems. OSX experience a plus.
- Experience administering or working in an Office 365 environment.
- SalesForce or Ellie Mae Encompass experience is a significant plus.
- Basic knowledge of system administration (account creation/password resets).
- Repair computer and peripheral hardware and software.
- Knowledge in help desk software methodology and ticketing systems.
- Basic ability to build reports from available fields in various systems.
- Basic ability to create reports using available data fields in business systems.
- Forward-looking mindset with experience using AI-enabled tools, automation platforms, or modern workflow technology to improve efficiency, troubleshooting issues, and support day-to-day business operations.
- Competent in using antivirus and encryption software.
- Expertise in explaining technical issues in a simple and user-friendly way.
- Excellent written and verbal communication skills.
- Ability to work independently in a professional environment with remote supervision.
- Ability to handle multiple tasks, set priorities, schedule meetings, and meet deadlines.
- Strong organizational skills with the ability to manage multiple priorities, follow documented processes, and meet deadlines.
- Strong customer-service mindset and commitment to supporting employees with patience, professionalism, and urgency.
- Good command of English both oral and written.
OneTrust International is an Equal Opportunity Employer