PR · On-site
Minimum of 1 year of experience and/or training that includes desktop support, network maintenance, and design * Excellent analytical and problem-solving skills * Strong verbal and written ...
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PR · On-site
Minimum of 1 year of experience and/or training that includes desktop support, network maintenance, and design * Excellent analytical and problem-solving skills * Strong verbal and written ...
PR · On-site
Se solicita Profesor(a) para ofrecer cursos en el área de Tecnología de Información y Ciberseguridad . Requisitos Mínimos: * Bachillerato en Ciencias de Computadoras, Sistemas de Información ...
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PR · On-site
Se solicita Profesor(a) para ofrecer cursos en el área de Tecnología de Información y Ciberseguridad . Requisitos Mínimos: * Bachillerato en Ciencias de Computadoras, Sistemas de Información ...
Helpdesk Support Specialist
San Juan, PR · On-site
Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and ...
Helpdesk Support Specialist
San Juan, PR · On-site
Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and ...
Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and ...
Build and deploy new desktops and laptops * May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management * Assists IT management in identifying and ...
IT Support Technician
$14.25 - $19.50/hr
Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
IT Support Technician
$14.25 - $19.50/hr
Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
$14.25 - $19.50/hr
Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
Quick apply
$14.25 - $19.50/hr
Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
IT Support Technician
$14.25 - $19.50/hr
Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
IT Support Technician
$14.25 - $19.50/hr
Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
PR · On-site
$18 - $22/hr
Education and Experience: * 1+ years of experience in IT support, help desk, desktop support, or similar technical support role. * Working knowledge of Windows operating systems and common ...
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PR · On-site
$18 - $22/hr
Education and Experience: * 1+ years of experience in IT support, help desk, desktop support, or similar technical support role. * Working knowledge of Windows operating systems and common ...
PR · On-site
$13 - $14/hr
Title Specialist I, Technical Support Customer Success Reports To Customer Support Manager Position Overview: We are looking for a dedicated Specialist I, Technical Support to join our Customer ...
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Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing ...
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Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing ...
$17 - $19/hr
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing ...
Quick apply
$17 - $19/hr
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing ...
HIMS Tech
$21 - $29/hr
HIMS Technician Career Opportunity Valued for your Expertise in HIMS Are you a skilled Health Information Management Systems (HIMS) Technician seeking a career that aligns with your passion and ...
HIMS Tech
$21 - $29/hr
HIMS Technician Career Opportunity Valued for your Expertise in HIMS Are you a skilled Health Information Management Systems (HIMS) Technician seeking a career that aligns with your passion and ...
HIMS Tech
San Juan, PR · On-site
$21.25 - $29.25/hr
HIMS Technician Career Opportunity Valued for your Expertise in HIMS Are you a skilled Health Information Management Systems (HIMS) Technician seeking a career that aligns with your passion and ...
HIMS Tech
San Juan, PR · On-site
$21.25 - $29.25/hr
HIMS Technician Career Opportunity Valued for your Expertise in HIMS Are you a skilled Health Information Management Systems (HIMS) Technician seeking a career that aligns with your passion and ...
PR · On-site
$30K - $35K/hr
Provides support in the form of troubleshooting activities for standard problems encountered by end-users. * Follows established methodologies or procedures to determine end-user problems and provide ...
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PR · On-site
$30K - $35K/hr
Provides support in the form of troubleshooting activities for standard problems encountered by end-users. * Follows established methodologies or procedures to determine end-user problems and provide ...
PR · On-site
$18K - $24K/yr
WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify ...
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PR · On-site
$18K - $24K/yr
WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify ...
Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
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Bachillerato en Sistemas de Información, Tecnología o áreas afines. * 2-3 años de experiencia en IT Support o Helpdesk. * Conocimiento práctico en Microsoft 365, Entra ID (Azure AD) y Active ...
Online Desktop Support information
What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?
To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.
What is the difference between Online Desktop Support vs Help Desk Technician?
| Aspect | Online Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Remote, client-site support via online tools | Help desk, call centers, on-site support |
| Industry Usage | IT service providers, tech companies | Corporate IT departments, MSPs |
| Common Tasks | Remote troubleshooting, software installation | Ticket management, user support, issue resolution |
Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.
What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?
Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.
What is an Online Desktop Support specialist?
An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.
What job categories do people searching Online Desktop Support jobs in Puerto Rico look for? The top searched job categories for Online Desktop Support jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Online Desktop Support jobs? Cities in Puerto Rico with the most Online Desktop Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 13 days ago
Job description
Summary:
Northbridge University operates a Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day.
The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts, I provide primary support for the entire company, supporting Students, Staff, and Faculty. They provide basic administration (e.g., provisioning) of systems, assist with upgrades and integrations, help with cybersecurity issues, and provide troubleshooting support. The IT Service Desk Analyst I is a Tier 1 support resource.
IT Service Desk Analyst I is the eyes and ears of IT, and the first line of defense for users’ computing problems.
Essential duties and responsibilities:
- Answer support phones and monitor the ticketing system, triaging and solving problems
- Extract a prioritized ticket and take appropriate action to resolve client issues.
- Provide technical guidance, advice, and training to system users
- Build and maintain positive, constructive partnering relationships with the campus community
- Perform IT production support for assigned area(s) according to documented processes.
- Perform desk-side support for end-users and provide local “remote hands” when required by engineers
- Interact with students, faculty, and administrative staff, supporting all aspects of infrastructure and classroom and meeting room technology in their environment
- Coordinate computer support activities with multiple user departments and internal teams, as well as third-party vendors
- Manage and coordinate vendors (we applicable) for the successful delivery of technology services in support of business needs
- Log all customer interactions, filling out detailed information in tickets and documenting resolutions
Minimum Requirements:
- Associate degree in Information Technology, Computer Science, or related field
- Must be able to read, write, and speak English and Spanish
- Minimum of 1 year of experience and/or training that includes desktop support, network maintenance, and design
- Excellent analytical and problem-solving skills
- Strong verbal and written communication skills
Benefits We Offer:
- Medical/Dental/Vision Insurance
- 401(k) with an Employer Match / Paid Time Off
- Short-Term and Long-Term Disability / Group and Supplemental Life & AD&D
- Educational and Professional Development Program
Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans